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Public Reviews Score
93%

"Very satisfied"

Based on 3,435 reviews across 7 portals
:
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (31/05/2024)
Date of experience: 05/2024

Modern mit allem Comfort, den man als Reisender schätzt... Ausserdem mit Witz und Charme präsentiert und trotzdem nicht übertrieben anbiedernd. Mir sind auch die Materialien, die verarbeitet wurden sehr sympathisch. Klar und trotzdem gemütlich!

By Luzimar Brasil
Family
60-69 years
Reviewed: 2 years ago (31/05/2024)
Date of experience: 05/2024

Excepcional, localização , conforto, atendimento, comodidades, limpeza, estacionamento, instalações modernas.
Excelente modelo de hotel.
Recomendo

No Public Name
Couple
50-59 years
Reviewed: 2 years ago (31/05/2024)
Date of experience: 05/2024

Jederzeit und gerne wieder!

No Public Name
Couple
40-49 years
Reviewed: 2 years ago (30/05/2024)
Date of experience: 05/2024

Alles super freundliches Personal

By Zmugg
Couple
Reviewed: 2 years ago (28/05/2024)
Date of experience: 05/2024

Ein sehr nettes Hotel ! Das Personal ist sehr freundlich und zuvorkommend.
Auch das Frühstücksbuffet ist lässt keine Wünsche offen.

By Heribert
Couple
70-79 years
Reviewed: 2 years ago (26/05/2024)
Date of experience: 05/2024

Großes Zimmer mit bequemem Bett, modernem Bad, Wasserkocher und Safe; sehr gutes Frühstücksbuffet, sehr freundliches Personal, zentrale Lage (nicht weit von Fußgängerzone und Bahnhof)

No Public Name
Couple
50-59 years
Reviewed: 2 years ago (26/05/2024)
Date of experience: 05/2024

Disappointing!
Overpriced

Dear Mr Denzler,

thank you for your feedback. We're sorry to hear that you found your experience disappointing and felt our prices were overpriced.

Your input is important to us, and we'll certainly review your comments internally to improve our offerings. We aim to provide a great value and experience for all our guests, and we regret that we fell short during your stay.

If you decide to give us another opportunity, we'd love to make it up to you.

Best regards,
your harry's home family
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (26/05/2024)
Date of experience: 05/2024

Es hat uns sehr gefallen

No Public Name
Friends
50-59 years
Reviewed: 2 years ago (21/05/2024)
Date of experience: 05/2024

Sehr freundliches Personal, schön eingerichtet und zweckdienlich

By Marco Muhrer-Schwaiger
Couple
40-49 years
Reviewed: 2 years ago (20/05/2024)
Date of experience: 05/2024

First time being in one of the chains hotels, to try something new. The occasion was a family event and to take a weekend off.
About the positives of the hotel:
Everything is new, spacious and modern furnitured rooms, clean, good location near city centre, friendly staff (but seemed a bit too untrained), and great views in case your room is facing south. Real great Apparol Spritz in the roof terrace 👍🏻
The downsides:
Too little possibilities to hang clothes, too little power outlets, narrow entrance to the parking, hotel still not 100% running but full prices
Why only one star rating? - day one: breakfast, people are filming a promo video, all good tables with view occupied because of that - day two waking up to a drone in my face in front of the window, same story, and breakfast again someone running around with a camera. Being on vacation I want to have peace quiet and privacy, not having to deal with a promo video being shot! No information about that upfront, no consent form…just the word from the staff. Sorry guys, not ok for me in any way.

Dear Marco,

Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our new, spacious, and modern rooms, cleanliness, convenient location near the city center, friendly staff (though we'll work on their training), and the stunning views from south-facing rooms. We're glad you enjoyed the Apparol Spritz on our roof terrace!

We apologize for the inconveniences you experienced, including limited clothes hanging options, few power outlets, and the narrow entrance to parking. We understand your frustration regarding the promotional activities during your stay, which disrupted your peace and privacy. Your feedback is valuable, and we'll take your concerns seriously to improve our service.

We hope you'll reconsider and give us another chance to provide you with a more enjoyable experience in the future.

Best regards,

harry's home Lienz
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