harry's home Salzburg hotel logohotel logo
Public Reviews Score
85%

"Very satisfied"

Based on 2,474 reviews across 6 portals
:
No Public Name
Business
50-59 years
Reviewed: 5 months ago (02/10/2025)
Date of experience: 10/2025

Etwas kühlen Atmosphäre

Lieber Strobl,

vielen Dank für Ihr Feedback!

Unsere Atmosphäre war wohl ein bisschen „cooler“ als gedacht – wir arbeiten daran,
dass es beim nächsten Mal nicht nur frisch, sondern auch herzlich warm wird.

Herzliche Grüße
Ihr Harry’s Home Hotel Salzburg Team
No Public Name
Business
40-49 years
Reviewed: 5 months ago (02/10/2025)
Date of experience: 10/2025

………………………………………………….

Lieber Lenko,

vielen Dank für die „geheime Botschaft“… wir nehmen das als modernes Kunstwerk in unserer Gästebuch-Galerie auf.

Herzliche Grüße
Ihr Harry’s Home Hotel Salzburg Team
By Claudia
Alone
40-49 years
Reviewed: 5 months ago (02/10/2025)
Date of experience: 09/2025

mitarbeiter unheimlich nett und freundlich sowie kompetent

Liebe Claudia,

vielen Dank für Ihre tolle Bewertung und das Lob an unser Team – das freut uns wirklich sehr! 🙏
Ihre konstruktiven Punkte nehmen wir uns selbstverständlich zu Herzen und werden daran arbeiten.

Herzliche Grüße
Ihr Harry’s Home Salzburg Hotel Team
No Public Name
Alone
60-69 years
Reviewed: 5 months ago (01/10/2025)
Date of experience: 10/2025

Sehr gute Lage zum Zentrum und den öffentlichen Verkehrsmitteln, sehr großes Zimmer mit Kaffeebar, danke

Lieber Goertz,

das freut uns wirklich sehr – herzlichen Dank für Ihr tolles Feedback!
Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Herzliche Grüße
Ihr Harry’s Home Salzburg Hotel Team
No Public Name
Business
30-39 years
Reviewed: 5 months ago (01/10/2025)
Date of experience: 10/2025

Es hat gepasst. Die erwähnten “Komplikationen” waren das Hauptproblem meiner unzufriedenheit

Dear Mr. Babarro-Gonzalez,

Thank you for your feedback. We are sorry to hear that certain aspects of your stay did not fully meet your expectations.

Please allow us to clarify: in September, the heating system in the entire building is not yet in operation, as it is centrally controlled and not room by room. The system is switched on starting 01 October 2025, though it may take 1–2 days until it runs smoothly. We kindly ask for your understanding in this matter.

We are also sorry that you had to collect towels from the reception. This should have been better prepared, and we will review this with our team to avoid a repeat.

Regarding the iron: unfortunately, we do not provide individual irons in the rooms, but our reception team is happy to offer alternatives.

We are pleased that you found the cleanliness to your satisfaction, and we hope to welcome you again under improved conditions.

With best regards,
harrys home hotel Salzburg
No Public Name
Family
30-39 years
Reviewed: 5 months ago (01/10/2025)
Date of experience: 10/2025

Would never recommend or stay here again

Dear Mrs. De Sousa Miranda,

Thank you for sharing your feedback. We would like to clarify the following points:

Your reservation was made via Booking.com under a non-refundable rate. This option was selected by you at the time of booking. As stated in the conditions you accepted, cancellations or refunds are not possible. For future bookings, we kindly recommend paying close attention not only to the price but also to the cancellation policies.

Regarding cleaning: as clearly communicated before arrival, at check-in, and in the in-room brochure, room cleaning is provided every 3 nights. This is part of our concept, and we are happy to provide additional service upon request.

You also booked a specific room category that differs from our standard rooms. It is therefore not correct to generalize your experience or expect a downgrade afterward.

We regret that your stay did not meet your expectations. At the same time, we kindly remind you that the conditions and services were transparent from the beginning.

We wish you all the best for your future travels.
No Public Name
Friends
40-49 years
Reviewed: 5 months ago (01/10/2025)
Date of experience: 09/2025

Excellent. Customer service is very good and accommodating.

Dear Kanaganathan,

thank you very much for your visit and for sharing such a great review with us.
We are truly delighted to hear that you appreciated our customer service.

We hope to welcome you back again soon!

Best regards,
Harry’s Home Hotel Team
By Jennifer
Couple
20-29 years
Reviewed: 5 months ago (30/09/2025)
Date of experience: 09/2025

Für eine Nacht OK, Lage am Bahnhof war bei uns Praktisch. Ansonsten ist das Preis-Leistungsverhältnis naja

Liebe Jennifer,

vielen Dank für Ihr Feedback. Schön zu hören, dass Ihnen die Lage unseres Hauses praktisch war.

Bezüglich des Preis-Leistungsverhältnisses würden wir uns freuen, wenn Sie uns noch etwas konkreter mitteilen könnten,
was Ihnen gefehlt hat oder was wir verbessern könnten. Nur so haben wir die Möglichkeit, gezielt daran zu arbeiten.

Wir hoffen, Sie bei einer nächsten Gelegenheit wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Harry’s Home Hotel Team
No Public Name
Alone
40-49 years
Reviewed: 5 months ago (30/09/2025)
Date of experience: 09/2025

Nettes Hotel, komme wieder

Lieber Roblyek,

vielen Dank für Ihr nettes Feedback!
Wir können es kaum erwarten, Sie schon bald wieder bei uns begrüßen zu dürfen.

Herzliche Grüße
Harry’s Home Hotel Team
By nhk
Business
30-39 years
Reviewed: 5 months ago (30/09/2025)
Date of experience: 09/2025

駅に近く便利で、きれいで快適な部屋でした。


Dear Guest,

we are very happy to hear that you enjoyed our convenient location and the comfort of your room.
Thank you for your kind words – we would be delighted to welcome you back again soon!

Warm regards from Salzburg
Your Harry’s Home Hotel Team
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