By Álvaro Pérez-Miranda Castillo
Business
40-49 years
Reviewed:
2 years ago
(19/02/2024)
Date of experience:
02/2024
No Public Name
Couple
60-69 years
Reviewed:
2 years ago
(18/02/2024)
Date of experience:
02/2024
By Andreas Rauner
Family
40-49 years
Reviewed:
2 years ago
(18/02/2024)
Date of experience:
02/2024
By Mike
Friends
60-69 years
Reviewed:
2 years ago
(17/02/2024)
Date of experience:
02/2024
By Joost Heek
Family
40-49 years
Reviewed:
2 years ago
(17/02/2024)
Date of experience:
02/2024
No Public Name
Business
50-59 years
Reviewed:
2 years ago
(17/02/2024)
Date of experience:
02/2024
No Public Name
Business
60-69 years
Reviewed:
2 years ago
(16/02/2024)
Date of experience:
02/2024
No Public Name
Family
40-49 years
Reviewed:
2 years ago
(16/02/2024)
Date of experience:
02/2024
By Wim Brinkers
Alone
60-69 years
Reviewed:
2 years ago
(16/02/2024)
Date of experience:
02/2024
No Public Name
Couple
40-49 years
Reviewed:
2 years ago
(16/02/2024)
Date of experience:
02/2024
Very bad treatment of the reception lady of Wednesday evening.
Also the lack of reception services some hours before the reception closes makes us upset.
I will inform also Liebherr Werk Telfs who booked us the week for 12 guests about the bad service and bad staff treatment we got in reception.
If I get no compensation in any way, I will try to reserve to my next group of 10-12 persons for a week better in hotel Munde or any other better treatment staff hotel.
Very disappointed with the Thursday evening reception, we got bad answers and service only for asking if it was possible to pay our room in that moment... His answer to us is not admissible for me. It was an unpleasant and disgusting situation for us.
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you were dissatisfied with the service at the reception and that your expectations were not met. Your experience does not reflect the standard we strive to uphold.
We take your feedback seriously and will discuss it with our team to improve communication and service at the reception. We apologize for the issues you encountered with the online check-in and payment process. We will ensure that such problems are avoided in the future.
We hope you will give us a second chance to show you that we can do better.
Thank you once again for your feedback!
Best regards,
Josef and the team at Harry's Home Telfs