harry’s home Villach hotel logohotel logo
Public Reviews Score
91%

"Very satisfied"

Based on 5,076 reviews across 9 portals
:
By Florian
Business
40-49 years
Reviewed: 2 years ago (18/10/2024)
Date of experience: 10/2024

Super Hotel. nette Gimmicks Nachtlicht an WC und Roboter beim Frühstück fürs abservieren. Abwechslung bei der Wurst beim Frühstück wäre nett.

Lieber Florian,
vielen Dank, dass du dir die Zeit genommen hasst, uns eine Bewertung zu geben.

Wir wissen dein Feedback über unseren Service und unsere Einrichtungen sehr zu schätzen und hoffen, dich bald wieder bei uns begrüßen zu dürfen.

mit herzlichen Grüßen,
Ines Steiner| Ass. Front Office Manager
By Name
Business
20-29 years
Reviewed: 2 years ago (18/10/2024)
Date of experience: 10/2024

Es kam so vor, als ob es zu viele Mitarbeiter an der Rezeption gibt und zu wenig Reinigungskräfte.
Frühstück war in Ordnung, leere Behälter wurden schnell wieder gefüllt. Hotelbar war gut.
Generell ganz nett, aber halt nicht sauber.

Liebe Lea,
vielen Dank, dass Du Dir die Zeit genommen hast, Deine Erfahrungen mit uns zu teilen.

Es tut mir leid zu hören, dass Du mit der Sauberkeit und dem Reinigungsservice während Deines Aufenthalts unzufrieden warst. Deine Rückmeldung ist uns sehr wichtig, und wir nehmen sie ernst.

Wir werden Dein Feedback an unser Team weiterleiten, um sicherzustellen, dass wir die Reinigungsprozesse überdenken und verbessern. Es ist uns wichtig, dass sich alle Gäste in unserem Hotel wohlfühlen und einen hohen Standard an Sauberkeit erleben.

Es freut mich, dass Dir das Frühstück und die Hotelbar gefallen haben! Wir legen Wert darauf, dass unsere Gäste auch kulinarisch zufrieden sind.

Wir hoffen, Du gibst uns in Zukunft eine neue Chance, um Deinen Aufenthalt zu verbessern. Dein Feedback hilft uns, uns weiterzuentwickeln und unseren Service zu optimieren.

Vielen Dank noch einmal für Deine Rückmeldung!

mit herzlichen Grüßen,
Ines Steiner| Ass. Front Office Manager
By Berkay
Business
20-29 years
Reviewed: 2 years ago (18/10/2024)
Date of experience: 10/2024

I had Voco Villach as a reference point from my last visit. Considered that the price was the same, the breakfast and room design were both disappointing. The receptionist also gave a bad impression.

Dear Berkay,
thank you for your feedback regarding your stay with us.

We’re sorry to hear that your experience did not meet your expectations, particularly with the breakfast and room design.
Your comment about the reception staff is also important to us. We will discuss these points internally to improve our service.

We hope you will consider giving us another chance in the future to provide you with a more enjoyable stay.

with best regards,
Ines Steiner| Ass. Front Office Manager
No Public Name
Business
30-39 years
Reviewed: 2 years ago (16/10/2024)
Date of experience: 10/2024

Good, hotel quite good and rooms nice and modern. Only points of improvement should be the cleanliness frequency f the rooms and breakfast with more options. If you're staying for longer periods, you notice that both areas can be improved.

Dear Sandra,
thank you for your positive feedback!

Your feedback means a lot to us, and we’re delighted that everything met your expectations.
We have discussed the problem you mentioned with the responsible cleaning staff and arranged refresher training.
We want to ensure that our high standards are always maintained in the future.

We hope to welcome you back soon for another great stay!

with kindly regards,

Ines Steiner| Ass. Front Office Manager
No Public Name
Business
30-39 years
Reviewed: 2 years ago (14/10/2024)
Date of experience: 10/2024

The experience was ok. The receptionists were always friendly and the breakfast area was mostly calm in the mornings, which is a nice change in comparison with a crowded breakfast in other hotels.

Dear Pedro,
thank you for taking the time to share your feedback about your stay. We’re glad to hear that our reception staff was friendly and that you appreciated the calm atmosphere during breakfast—it’s great to know that this was a positive aspect of your experience.

However, we sincerely apologize for the inconveniences you encountered. It’s unacceptable that the shower gel was not replaced despite the cleaning staff visiting your room multiple times. We understand how frustrating it can be to have to purchase shower gel elsewhere. Additionally, we’re sorry to hear that the pillow was uncomfortable for you and that the lack of separate waste bins made it difficult to properly dispose of waste.

Your comments are invaluable to us, as they highlight areas where we need to improve. We are committed to addressing these issues to enhance our guests' experiences in the future.
We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much more enjoyable stay.

Thank you once again for sharing your thoughts! The team looks forward to hear you soon.

with kindly regards,

Ines Steiner| Ass. Front Office Manager
No Public Name
Business
50-59 years
Reviewed: 2 years ago (14/10/2024)
Date of experience: 10/2024

questo nuovo trend di green friendly mi sembra più che alrtyo una scusa per tagliare i costi, eliminando i "frills" ma senza fare risparmiare il cliente, bensì per aumentare i margini di guadagno dell'hotel...è assurdo fare check in on line e poi aspettare 20 minuti alla reception per avere la chiave.

Dear Nicolo,
thank you for taking the time to share your feedback about your stay.

We’re glad to hear that our reception staff was friendly and that you appreciated the calm atmosphere during breakfast—it’s great to know that this was a positive aspect of your experience.

However, we sincerely apologize for the inconveniences you encountered. It’s unacceptable that the shower gel was not replaced despite the cleaning staff visiting your room multiple times. We understand how frustrating it can be to have to purchase shower gel elsewhere. Additionally, we’re sorry to hear that the pillow was uncomfortable for you and that the lack of separate waste bins made it difficult to properly dispose of waste.

Your comments are invaluable to us, as they highlight areas where we need to improve.
We are committed to addressing these issues to enhance our guests' experiences in the future.

We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much more enjoyable stay.
Thank you once again for sharing your thoughts!

with kindly regards,
Ines Steiner| Ass. Front Office Manager
By Tiago Fernandes
Business
40-49 years
Reviewed: 2 years ago (13/10/2024)
Date of experience: 10/2024

Nice hotel, close to everything in Villach. Nice breakfast and helpful employees.

Dear Tiago,
thank you for your positive feedback!
Your feedback means a lot to us, and we’re delighted that everything met your expectations.
We are happy to clean the room free of charge upon request.

We hope to welcome you back soon for another great stay!

with kindly regards,
Ines Steiner| Ass. Front Office Manager
By Michaela
Business
50-59 years
Reviewed: 2 years ago (11/10/2024)
Date of experience: 10/2024

Modernes, sauberes Hotel mit viel Platz und Staumöglichkeiten.

Liebe Michaela,
vielen Dank für deine tolle Bewertung!
Wir freuen uns sehr, dass du mit unserem Service und unseren Leistungen rundum zufrieden warst!
Bis bald!
Mit herzlichen Grüßen aus Villach
Nadine Maier | Front Office Manager
By Name
Business
50-59 years
Reviewed: 2 years ago (11/10/2024)
Date of experience: 10/2024

Schönes Hotel, mit einem etwas überschaubaren Frühstücksbuffet. Der Roboter zum Geschirr abräumen ist aber eine gute Idee und verbessert den Gesamteindruck. Das Personal ist sehr freundlich und hilfsbereit.

Lieber Gast,
wir freuen uns sehr, dass du dir die Zeit genommen hast, unser Hotel zu bewerten - vielen Dank!
Gerne kannst du uns mitteilen, was dir beim Frühstück gefehlt hat.

Wir freuen uns, dass du mit unserem Service sehr zufrieden warst!

Bis zum nächsten Mal!

Mit herzlichen Grüßen aus Villach
Nadine Maier | Front Office Manager
No Public Name
Business
40-49 years
Reviewed: 2 years ago (11/10/2024)
Date of experience: 10/2024

Eindruck ist ok. Zimmer ok. Aber Frühstücksbuffet ist mangelhaft. Zu wenig Auswahl, kein frisches Osbst. 30 min gewartet auf Rühreier. Sehr wenig Sitzplätze … deswegen werde ich das Hotel nicht weiter empfehlen.

Liebe Frau Alba Bueno,
vielen Dank, dass Sie sich Zeit genommen haben, unser Hotel zu bewerten.
Die Wartezeit von 30 Minuten sollte nicht vorkommen; da stimmen wir Ihnen vollkommen zu.
Was genau war am Frühstücksbuffet mangelhaft? Es gibt bei der Saftstation saisonales Obst (Äpfel, Orangen, Weintrauben). Als Alternative gibt es auch frische Äpfel direkt an der Rezeption. Gerne können Sie uns mitteilen, was Ihnen außer Rühreiern gefehlt hat.

Mit freundlichen Grüßen
Nadine Maier | Front Office Manager
Back to Top CERTIFICATE what's this?