harry’s home Wien Millennium Tower hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 6,258 reviews across 12 portals
:
By levent arabacıoğlu
Business
50-59 years
Reviewed: 2 years ago (11/11/2024)
Date of experience: 11/2024

normal but cleaning issue could be a little good more.

Dear Levent,

Thank you for your feedback and for taking the time to share your experience with us. We’re glad you found your stay overall satisfactory, but we apologize if the cleanliness did not fully meet your expectations. Your comments help us improve, and we’ll make sure our housekeeping team pays closer attention to these details.

We hope to have the chance to welcome you back and provide you with an even better experience.

Best regards,
Your harry's home Team
By Sarah Lange - SOS-Kinderdorf
Family
20-29 years
Reviewed: 2 years ago (10/11/2024)
Date of experience: 11/2024

Uns hat der Aufenthalt bei Harry's Home sehr gut gefallen.
Auch die Kinder, die zum ersten Mal im Hotel waren, waren überaus begeistert. Sowohl von den Zimmern, dem Frühstücksbuffet, der Aussicht als auch von den super schnellen Aufzügen.

Liebe Sarah,

vielen Dank für das wundervolle Feedback! Es freut uns riesig, dass euch der Aufenthalt so gut gefallen hat und dass die Kinder ihren ersten Hotelbesuch so genossen haben. Besonders schön zu hören, dass sie von den Zimmern, dem Frühstück, der Aussicht und den schnellen Aufzügen so begeistert waren! Wir freuen uns schon darauf, euch hoffentlich bald wieder bei uns begrüßen zu dürfen.

Herzliche Grüße,
Dein harry’s home Team
By Franz
Business
40-49 years
Reviewed: 2 years ago (10/11/2024)
Date of experience: 11/2024

Alles zu meiner Zufriedenheit.

Hallo Franz,

vielen Dank für dein positives Feedback! Es freut uns sehr, dass alles zu deiner Zufriedenheit war und du unseren Service, die Zimmer und das Frühstück genießen konntest. Schön, dass du uns weiterempfehlen würdest – wir freuen uns, dich bald wieder bei uns begrüßen zu dürfen!

Herzliche Grüße,
Dein harry’s home Team
No Public Name
Couple
40-49 years
Reviewed: 2 years ago (10/11/2024)
Date of experience: 11/2024

Tolles Personal sehr kompetent

Hallo Krenn,

vielen Dank für dein tolles Feedback! Wir freuen uns sehr, dass unser Team dich mit seiner Kompetenz begeistern konnte.

Wir würden uns freuen, dich bald wieder bei uns zu begrüßen!

Beste Grüße,
Dein harry’s home Team
No Public Name
Business
40-49 years
Reviewed: 2 years ago (09/11/2024)
Date of experience: 11/2024

TipTop. Leider fehlen mir die weiteren Worte........

Hallo Ademi,

vielen Dank für deine super Bewertung und dein „TipTop“! 😊 Wir freuen uns riesig, dass du mit allem rundum zufrieden warst.

Es wäre toll, dich bald wieder bei uns begrüßen zu dürfen!

Herzliche Grüße,
Dein harry’s home Team
No Public Name
Business
30-39 years
Reviewed: 2 years ago (09/11/2024)
Date of experience: 11/2024

Mini Fridge would be good.
Online Reservation Management.

Dear Lulu,

many thanks for your positive feedback, which is important to us to keep our team motivated and also to be able to improve our services!
Only our Studios and Appartments are equipped with a built-in mini fridge in the kitchen. However, anyone can request a mini fridge for a small fee. Kindly let us know your preferences next time you are with us!

Looking forward to welcoming back!

Best Wishes,
Albert & your harry´s home team
By Nagore Pastor
Business
40-49 years
Reviewed: 2 years ago (07/11/2024)
Date of experience: 11/2024

18 EUR for a very simple breakfast is rip off. The fact that rooms are not being cleaned at all in 3 days is dissatisfactory. I am fine with keeping my towels for that time, I don't need fresh towels daily. But someone emptying the bins and doing a minimal cleaning?!?! Really?? Also, I expected a modern design and the furniture of the room were outdated and outworn.

Dear Nagore,

Thank you for your honest feedback. I'm sorry to hear that aspects of your stay didn't meet expectations, particularly with the room cleanliness, design, and safety concerns. Our team strives to provide a comfortable and clean environment, so it’s disappointing to learn that our service fell short for you.

We also understand your frustration with the breakfast price and value perception. We'll certainly review this with our team to ensure we’re offering a quality experience at a fair price. Regarding the room cleaning, our policy typically includes basic cleaning services every few days for longer stays, so it’s clear we need to address any miscommunications or inconsistencies in this area.

Thank you again for helping us improve. We hope to have the opportunity to offer you a much better experience in the future.

Best regards,
your harry's home family
No Public Name
Family
30-39 years
Reviewed: 2 years ago (07/11/2024)
Date of experience: 11/2024

Cooles Hotelvmal was anderes mitten in einem Einkaufscenter

Hallo Pölzl,

vielen Dank für dein positives Feedback! Es freut uns, dass dir unser Hotel und die besondere Lage im Einkaufszentrum gefallen haben – mal etwas anderes, genau! 😊 Schön, dass du mit unserem Service, dem Frühstück und deinem Aufenthalt insgesamt zufrieden warst.

Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!

Liebe Grüße,
Dein harry's home Team
No Public Name
Alone
30-39 years
Reviewed: 2 years ago (06/11/2024)
Date of experience: 11/2024

Splošno vse ok, razen postelja je bila premehka.

Hello Zupancic,

Thank you for your feedback! We're glad to hear that you had an overall good experience with us. We're sorry to hear that the bed wasn't to your liking, and we appreciate you bringing this to our attention. We hope to welcome you back for another stay soon.

Best regards,
Your harry's home team
No Public Name
Business
20-29 years
Reviewed: 2 years ago (06/11/2024)
Date of experience: 11/2024

Schönes Ambiente, gute Lage.

Hello Mang,

Thank you for your positive feedback! We're thrilled to hear that you enjoyed the ambiance, the great location, and your overall experience with us. It’s also wonderful to know that you would recommend both our hotel and the harry's home brand!

We hope to welcome you back soon!

Best regards,
Your harry's home team
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