harry’s home Zürich Limmattal hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 2,548 reviews across 7 portals
:
By Núria
Family
40-49 years
Reviewed: 2 years ago (19/08/2024)
Date of experience: 08/2024

Regular, el último dia de nuesra estancia mucho ruido durante toda la noche, lo comentamos en recepción y nos dijeron que tenian 3 grupos y que no podian hacer nada.... ¿¿??

Dear Núria,

Thank you for taking the time to share your feedback on your recent stay at our property.

We apologize sincerely for the noise disturbance during the last night of your visit. We understand the importance of a restful environment and regret that we were unable to provide that due to the simultaneous presence of several groups.

Regarding the room amenities, we acknowledge that we failed to meet your expectations for a family of four, and we are taking steps to ensure all our rooms are properly equipped to accommodate the needs of our guests.

We also wish to address the issue you encountered with the electric car charger. We offer access cards at the reception that can be used with our chargers if your personal card is incompatible. We assure you that all our charging stations are operational and this service can be accessed at any time for your convenience.

We appreciate your feedback as it is invaluable in helping us enhance our services. We hope to have the opportunity to welcome you again and provide a better experience.

Warm regards,
Your harry's home TEAM
No Public Name
Business
30-39 years
Reviewed: 2 years ago (19/08/2024)
Date of experience: 08/2024

Sehr modern, sauber und tolle Mitarbeiter

Danke dir vielmals für dein tolles Feedback, Logemann!

Es freut uns sehr zu hören, dass du unsere moderne Einrichtung, die Sauberkeit und unser Team so positiv wahrgenommen hast.
Wir freuen uns schon darauf, dich bald wieder bei uns begrüssen zu dürfen!

Liebe Grüsse,
dein harry's home TEAM
No Public Name
Business
40-49 years
Reviewed: 2 years ago (19/08/2024)
Date of experience: 08/2024

Nous travaillons au FOM donc très pratique d'accès

Dear Bifrare,

thank you for your kind feedback. We apologize for the inconvenience regarding the bed linens. Due to the recent high temperatures, we provided only a bed sheet on the bed for your comfort. However, the duvet was available in the closet should you have needed it.

We appreciate your understanding and hope to welcome you again soon.

Best regards,
Your harry's home TEAM
By Lorenza
Couple
50-59 years
Reviewed: 2 years ago (18/08/2024)
Date of experience: 08/2024

Ottimo soggiorno, camera confortevole, pulita. Ottimo materasso. Posizione dell'hotel comoda per spostarsi a Zurigo

Dear Lorenza,

Thank you for your kind review! We're thrilled to hear that you had an excellent stay and found the room comfortable and clean. It's wonderful to know that you appreciated the quality of the mattress and the convenient location of our hotel for exploring Zurich. We hope to welcome you back soon!

Best regards,
Your harry's home TEAM
By Gianpaolo Belvederi
Couple
50-59 years
Reviewed: 2 years ago (18/08/2024)
Date of experience: 08/2024

Nella colazione c’è stata troppa attesa per rifocillare le pietanze finite, peccato. Le signore del servizio della colazione sono state un po’ assenti quando serviva il loro intervento, più attenzione è stata data ad un bambino che si aggirava per la sala, probabilmente il figlio.

Dear Gianpaolo,

Thank you for sharing your feedback regarding your recent breakfast experience with us. We apologize for any inconvenience caused by the wait time for replenishing dishes and if you felt overlooked by our service team. We strive to ensure all our guests receive prompt and attentive service, and it appears we fell short during your visit.

We also appreciate your observations regarding the attention given to a young guest. Our team is trained to ensure safety and comfort for all guests, including our younger visitors, which might have seemed like a distraction.

We are grateful for your comments as they help us improve our service. We hope to welcome you again and provide a better experience.

Warm regards,
Your harry`s home TEAM
No Public Name
Family
60-69 years
Reviewed: 2 years ago (17/08/2024)
Date of experience: 08/2024

Hotel war top
Frühstück müsste gewährt werden das auch Gäste die später Morgenessen das gleiche Angebot besteht wie am Anfang.

Liebe Christen,

vielen Dank für dein Feedback zu deinem Aufenthalt bei uns.

Es freut uns zu hören, dass dir unser Hotel gefallen hat! Wir nehmen deine Anmerkung bezüglich des Frühstücks sehr ernst und bedauern, dass das Angebot später am Morgen nicht mehr so vielfältig war wie zu Beginn. Wir streben stets danach, allen Gästen unabhängig von ihrer Frühstückszeit das gleiche qualitativ hochwertige Erlebnis zu bieten. Dein Hinweis hilft uns, unseren Service zu verbessern.

Wir hoffen, dich bald wieder bei uns begrüssen zu dürfen und dir ein noch besseres Erlebnis bieten zu können.

Herzliche Grüsse,
dein harry's home TEAM
By Olivier Furter
Business
50-59 years
Reviewed: 2 years ago (16/08/2024)
Date of experience: 08/2024

Gutes Preis-Leistungsverhältnis

Lieber Olivier,

vielen Dank für deine positive Bewertung und die Anerkennung unseres Preis-Leistungsverhältnisses! Wir freuen uns sehr, dass du zufrieden bist und hoffen, dich bald wieder bei uns begrüssen zu dürfen.

Beste Grüsse,
dein harry's home TEAM
By jeanmaire brigitte
Alone
60-69 years
Reviewed: 2 years ago (14/08/2024)
Date of experience: 08/2024

tout était parfait mais j’ai trouvé que la porte de chambre qui donne sur le couloir ( de couleur noire et mate) avait bcp de traces de doigts , ce qui m’a empêché de mettre le maximum pr la propreté .

Dear Brigitte Jeanmaire,

Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found everything to be perfect. However, we sincerely apologize for the fingerprints you noticed on your room’s door. Cleanliness is a top priority for us, and we regret that we missed the mark in this instance.

We appreciate you bringing this to our attention, and please rest assured that we have addressed the issue with our housekeeping team to ensure our standards are fully met in all areas going forward.

We hope to have the opportunity to welcome you back and deliver a flawless experience in the future.

Warm regards,
your harry's home TEAM
By Rahel
Couple
50-59 years
Reviewed: 2 years ago (13/08/2024)
Date of experience: 08/2024

Für einen Kurzaufenthalt war das Hotel perfekt, sehr zweckmässig eingerichtet.

Hallo Rahel,

vielen Dank, dass du dir die Zeit genommen hast, eine Bewertung zu schreiben. Wir freuen uns sehr zu hören, dass unser Hotel deinen Erwartungen für einen Kurzaufenthalt entsprochen hat und dass du unsere zweckmässige Einrichtung geschätzt hast.

Wir hoffen, dich bald wieder bei uns begrüssen zu dürfen!

Beste Grüsse,
dein harry's home TEAM
By Lisa
Couple
30-39 years
Reviewed: 2 years ago (11/08/2024)
Date of experience: 08/2024

The lady who checked us in ( I think her name is spelt Schwen) i apologise if that is incorrect. But she was absolutely lovely and welcoming and went above and beyond to give us an early check in.
The hotel provided us with all we needed and we would stay again.

Dear Lisa,

Thank you so much for your kind review! We're thrilled to hear that our colleague made such a wonderful impression during your check-in and that you were able to enjoy an early start to your stay. We strive to provide exceptional service and it's always rewarding to know when we've succeeded.

We look forward to welcoming you back to our hotel in the future and are delighted that you would choose to stay with us again.

Warm regards,
Your harry's home TEAM
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