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Public Reviews Score
89%

"Very satisfied"

Based on 10,575 reviews across 10 portals
:
By Cadieux
Reviewed: 2 years ago (02/10/2023)
Date of experience: 09/2023

Très satisfait du personnel, de la chambre et des petits déjeuners

Cher Mme Cadieux
Merci beaucoup pour votre excellent commentaire !!! Nous l'avons partagé avec tout notre personnel!
Un grand merci aussi pour mettre en évidence le confort de notre chambre, et le petit dejeuner mais surtout notre personnel !!
Nous serons heureux de vous accueillir à nouveau !!
Merci une fois de plus!
Silvia Armengol-Manager Hcc Montblanc
By PLANE Patrick
Reviewed: 2 years ago (02/10/2023)
Date of experience: 09/2023

Fine

Dear Mr Plane
Thank you so much for this amazing comment!
It will be a pleasure to host you in the future.
Kind regards,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 2 years ago (02/10/2023)
Date of experience: 10/2023

Overall experience was great. The one thing that does require improvement are the mattresses as they are old and ok for one night but would not be comfortable for a linger stay.

Thank you so much for this amazing comment!
We are so happy to read that your stay fulfiled your expectations
Thanks for your feed back about he mattresses and thank you to help us to improve every day.
We always work to provide our guests with the best memorable stays possible.
It will be a pleasure to host you in the future.
Kind regards,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 2 years ago (29/09/2023)
Date of experience: 09/2023

Good

Thanks for your nice opinion!
We hope see you again very soon.
Yours sincerely
Silvia Armengol-Manager Hcc Montblanc
By Matias
Reviewed: 2 years ago (29/09/2023)
Date of experience: 09/2023

La pasamos muy bien y nos atendieron genial

Muchisimas gracias por su opinion Sr. Matias.
Un placer saber que hemos estado a la altura de sus expectativas.
Estamos encantados de saber que hemos estado a la altura de sus expectativas.
Disponemos de hervidores bajo petición tal y como indicamos en nuestro inventario. Lamentamos si la información no le ha llegado de forma correcta.
Esperamos verle de nuevo muy pronto!
Silvia Armengol-Directora Hcc Montblanc
By R. Nagelschmidt
Reviewed: 2 years ago (29/09/2023)
Date of experience: 09/2023

.

Thanks for your review Mr. Nagelshmidt.
Yours sincerely
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 2 years ago (28/09/2023)
Date of experience: 09/2023

Disappointed given a room (7th floor in wing off elevator to left of reception desk) that was dark & faced cement wall. Depressing.

First of all thank you for the time used in sharing your experience with us.
We are deeply sorry to know your stay was not as expected. We want to apologize for the inconveniences.
We encourage all our clients to inform us about their inconveniences in order to offer them an alternative immediately. Maybe we could have change your room.
The hotel staff is adequate to the needs of each moment, we do not understand well if you were not well attended or if it surprised you for some other reason, we are sorry not to be able to respond to this aspect.
About the eggs, because these are not seasoned due to low salt diets, so we put salt and pepper next to each one to season them to their liking, anyway we will find out if there was any incident the days that breakfast, sorry
Thank you yoo much and kind regards,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 2 years ago (28/09/2023)
Date of experience: 09/2023

Very good for our long weekend break however the pool was absolutely freezing!! :)

Thank you so much for this amazing comment!
We are so happy to read that your stay fulfiled your expectations
Thanks for your feed back about breakfast , we will note to improve .
We have English channels on Tv. maybe there was something wrong in your tv. We encourage all our clients to inform us about their inconveniences in order to solve it inmediately
We always work to provide our guests with the best memorable stays possible. Thanks for your feed back and help us to improve every day
It will be a pleasure to host you in the future.
Kind regards,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 2 years ago (28/09/2023)
Date of experience: 09/2023

Very good

Thank you so much for this comment!
We are sorry but we don´t understand the meaning about extra cot if it was not necessary. We encourage all our clients to inform us about their inconveniences in order to solve it
It will be a pleasure to host you in the future.
Kind regards,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 2 years ago (28/09/2023)
Date of experience: 09/2023

Camera di dimensioni normali, pulita, affaccio pessimo in chiostrina

Muchas gracias por su valoracion !
Estamos encantados de saber que ha estado a gusto con nosotros.
Gracias por descatar nuestra limpieza, lamentamos la incidencia con las manchas en sus sabanas. Animamos a nuestros clientes a que nos informen de cualquier incidencia, hubiesemos podido ver de que manchas se trataba y cambiarlas de inmediato.Lo sentimos.
Esperamos volver a verle en otra ocasión
Gracias.
Silvia Armengol-Directora Hcc Montblanc
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