HCC MONTBLANC hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,567 reviews across 10 portals
:
By IOANNIS
Reviewed: 2 years ago (06/04/2023)
Date of experience: 04/2023

The only bad thing was the breakfast. I had just coffee(it was gmvery good) and sweets. All the others were below par. I haven't tried the fruits.

Dear Mr. Ioannis ,
First of all thank you for sharing your opinion with us. We always welcome all the reviews, as they help us to improve and to work better for our customers.
Thank you for your feedback regarding your breakfast experience at our hotel. We apologize that it did not meet your expectations and we will take your comments into consideration to improve our breakfast menu.
We are glad to hear that you enjoyed our coffee and we strive to provide high-quality coffee to our guests.
We hope to have the opportunity to welcome you back and provide you with a better breakfast experience.
Sincerely,
Silvia Armengol-Manager Hcc Montblanc
By Anders
Reviewed: 2 years ago (06/04/2023)
Date of experience: 04/2023

Great week for work and entertainment

Dear Mr. Anders.
Thank you so much for this amazing comment!
We are so happy to read that your stay fulfiled your expectations
We always work to provide our guests with the best memorable stays possible.
It will be a pleasure to host you in the future.
Kind regards,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 2 years ago (06/04/2023)
Date of experience: 04/2023

Muy buena

Gracias por su valoración!!
Esperamos verle de nuevo muy pronto!
Silvia Armengol-Directora Hcc Montblanc.
By Lene Vesth
Reviewed: 2 years ago (06/04/2023)
Date of experience: 04/2023

Rigtig dejligt hotel med god beliggenhed meget tæt på metro og Ramblaen, dejlig morgenmadsbuffet og rigtig god service. Vi savnede en ekstra stol på værelse - der var kun 1 stol til 2 personer.

Dear Mr. Vesth
Thank you so much for this comment!
We are so happy to read that your stay fulfiled your expectations and thank you for highlight our location , buffet breakfast and the best we have: our staff. We will share your opinion with them, they will be very proud of it.
We always work to provide our guests with the best memorable stays possible.
It will be a pleasure to host you in the future.
Kind regards,
Silvia Armengol-Manager Hcc Montblanc
By Claudia Wagner
Reviewed: 2 years ago (06/04/2023)
Date of experience: 04/2023

Tolles Hotel mit sehr gutem Frühstücksbuffet in verkehrsgünstiger Lage

"Hello Mrs. Wagner !
We are delighted to read that you had a pleasant stay with us.
We take pride in offering a delicious buffet breakfast to help our guests start their day off right.
Additionally, our central location is ideal for exploring the city and its nearby attractions.
We look forward to welcoming you back in the near future!
Silvia Armengol-Manager Hcc Regente
No Public Name
Reviewed: 2 years ago (06/04/2023)
Date of experience: 04/2023

Helt grei.

Thank you for your feedback regarding our breakfast offerings. We will certainly take your suggestions into consideration and strive to provide a greater variety of toppings and fresher yogurt.
Additionally, we appreciate your comments on the scrambled eggs and will work to improve their preparation.
Regarding the soap in the bathroom, we apologize for any inconvenience this may have caused. We check every day but maybe was a mistake in your room.
Lastly, we appreciate your suggestion for small plugs next to the bed we are just doing works on it.
Thank you for choosing our hotel and for taking the time to share your thoughts with us and help us to improve every day
Yours sincerely
Silvia Armengol-Manager Hcc Montblanc
By Isaac
Reviewed: 2 years ago (06/04/2023)
Date of experience: 04/2023

Fue una estancia genial y céntrica

Gracias Isaac!!
Esperamos verle pronto!!
Silvia Armengol-Directora Hcc Montblanc
No Public Name
Reviewed: 2 years ago (05/04/2023)
Date of experience: 04/2023

Ottimo

Grazie mille per aver condiviso con noi e i nostri futuri ospiti questa fantastica opinione.
Siamo molto felici di sapere che hai apprezzato il suo soggiorno con noi.
Speriamo di rivederti!
Cordiali saluti,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 2 years ago (04/04/2023)
Date of experience: 04/2023

Room was great, location was great, price was reasonable 2 of the female staff were very rude and unhelpful, one at check in and one upon departure. Will not be back, sorry.

Thank you very much for sharing your opinion with us.
Thanks for highligh our location .
Regarding what you tells us, clarify that when you arrived at the hotel, reservation was made as individual clients but it was 8 rooms that came together. Because it was not having communicated this fact in advance we had to check every reservation one by one. Note that there were extra people in the group who had not made a reservation and therefore had to modify the type of room reserved at the same moment. On the other hand we had to activate rooms that you yourself had canceled. For the safety of our customers we must review each reservation to be sure that everything is correct so if they had advised us of all these facts in advance surely everything would have been more agile.
We understand that having been the ones who did not advised that 8 rooms were coming together, that there were canceled reservations, that there were extra people in the group, you should have been more patient with the situation and not bother the people who were doing their job correctly. We regret if ensuring your safety seemed inopportune but that is how we work and will continue to work for the safety of our customers.
Yours sincerely
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 2 years ago (04/04/2023)
Date of experience: 04/2023

Bra

First of all thank you for sharing your opinion with us. We always welcome all the reviews, as they help us to improve and to work better for our customers.
We encourage all our clients to inform us about their inconveniences in order to solve it immediately. We will check this air condition. Thanks for your feed back.
Thank you again and I hope to welcoming you back soon
Yours sincerely,
Silvia Armengol-Manager Hcc Montblanc
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