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Public Reviews Score
89%

"Very satisfied"

Based on 10,559 reviews across 10 portals
:
No Public Name
Reviewed: 3 years ago (05/03/2023)
Date of experience: 03/2023

Agréable et sans (mauvaise) surprises.

Merci beaucoup pour votre commentaire !!!
Nous serons heureux de vous accueillir à nouveau !!
Merci une fois de plus!
Silvia Armengol-Manager Hcc Montblanc
By Johnny
Reviewed: 3 years ago (04/03/2023)
Date of experience: 03/2023

Godt velbeliggende hotel

Dear Mr. Ekstroem
Thank you for taking your time in writing this nice review. And thank you for choosing us for your stay in Barcelona!
We are so happy to know that we accomplish your expectations and that you enjoyed a lot the hotel and the city!
We note your feed back about our bar service , we are just doing works about it. Tanks to help us to improve every day.
We hope we can welcome you again!
Best regards,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 3 years ago (03/03/2023)
Date of experience: 03/2023

Decevante

Merci beaucoup pour commentaire !!!
Nous regrettons le problème avec le bruit, si nous avions su nous aurions changé votre chambre pour une plus calme. Pardon
Si nous vous aviez eu connaissance de ce désagrément pendant votre séjour, nous aurions immédiatement changé de chambre ou d´hotel.
Nous encourageons toujours nos clients à nous informer de tous les inconvénients pendant leur séjour afin de les résoudre immédiatement.
Nous le ressentons vraiment et vous encourageons à revenir dans un avenir proche afin que vous ayez une autre image de notre établissement
Meilleures salutations.
Silvia Armengol-Manager Hcc Montblanc
By Kapil Kishore Jain
Reviewed: 3 years ago (03/03/2023)
Date of experience: 03/2023

Not great as mentioned above on the water kettle as you have no coffee or tea for early riser and on top the kettle kept is very dirty. I have forgotten my charging cable and plug in the room 200. If possible please send by mail to my address Le Bloom Appt 501, 756 Avenue Emile Bodin, La Ciotat 13600

Dear Mr Kapil
First of all thank you for the time used in sharing your experience with us.
We are deeply sorry to know your inconvenience with your kettle. We want to apologize for the inconvenience.We will take measures so that it does not happen again
Thank you so much and kind regards,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 3 years ago (03/03/2023)
Date of experience: 03/2023

Very noisy

Dear Mr. Truffier
First of all thank you for the time used in sharing your experience with us.
We are deeply sorry to know your stay was not as expected because of the noise. We encourage all our clients to inform us about their inconveniences during their stay in order to solve it immediately.
We are really sorry for this inconvenience.
Yours sincerely
Silvia Armengol-Manager Hcc Montblanc
By Business Sweden
Reviewed: 3 years ago (03/03/2023)
Date of experience: 03/2023

Ni är ett Hotel som inte uppnår den kvalitet man förväntar sig givet pris och location och marknadsföring. Kommer aldrig bo här igen eller rekommendera till kollegor.

Apreciado Sr. Vergara
Lamentablemente no localizamos ninguna reserva a su nombre ni tampoco ninguna incidencia en los ultimos dias al respecto de un problema en la limpieza de nuestras habitaciones. Quizás tuvo la reserva a otro nombre que no nos indica.
Precisamente nuestro standard de limpieza es elevado y estamos pendientes de cada una de las posibles incidencias que pueda haber al respecto para solventarla lo antes posible.
Nos gusta que nuestros clientes se lleven nuestra mejor impresion y intentamos solventar aquellos posibles errores, que seguro los hay, a la mayor brevedad posible para estar dentro de nuestros criterios de calidad.
Quedamos a su disposicion para que pueda contactar con nosotros indicandonos los dias de su estancia y habitacion para poder averiguar al respecto. Sentimos no poder darle una respuesta
Verdaderamente lo sentimos .
Atentamente.
Silvia Armengol-Manager Hcc Montblanc
By Robert Borjes
Reviewed: 3 years ago (03/03/2023)
Date of experience: 03/2023

Nice, in general. A little problem with to combination off heat/AC and open windows due to very warm and noisy AC and a lot of traffic outside, when opening the window.

First of all thank you for the time used in sharing your experience with us Mr. Borjes
We are deeply sorry to know your stay was not as expected. We encourage all our clients to inform us about their inconveniences during their stay in order to solve it immediately.
We Hope see you again very soon!
Yours sincerely
Silvia Armengol-Manager Hcc Montblanc
By Alejandra
Reviewed: 3 years ago (02/03/2023)
Date of experience: 03/2023

Excelente!

Apreciada Alejandra
Muchas gracias por compartir con nosotros y con nuestros futuros huéspedes esta fantástica opinión.
Estamos muy contentos de saber que ha disfrutado de su estancia con nosotros.
Esperamos poder verle de nuevo muy pronto !
Saludos cordiales,
Silvia Armengol-Directora Hcc Montblanc
No Public Name
Reviewed: 3 years ago (02/03/2023)
Date of experience: 03/2023

J'aurais apprécié une bouilloire et café en chambre.

Merci beaucoup pour votre excellent commentaire !!! Nous l'avons partagé avec tout notre personnel! Nous travaillons pour fournir d'excellents séjours à nos clients et leur faire sentir comme à la maison.
Nous avons des bouilloires à la disposition de nos clients sur demande, comme nous l’indiquons dans notre annuaire, nous regrettons si les informations ne sont pas arrivées correctement.
Nous serons heureux de vous accueillir à nouveau !!
Merci une fois de plus!
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 3 years ago (02/03/2023)
Date of experience: 03/2023

good

First of all thank you for the time used in sharing your experience with us.
We always welcome all the reviews, as they help us to improve and to work better for our customers.. Thanks for your feed back we will work about your note about breakfast
We encourage all our clients to inform us about their inconveniences in order to offer them an alternative immediately maybe we could have change your room to a larger room
We hope see yo again very soon.
Yours sincerely
Silvia Armengol-Manager Hcc Montblanc
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