HCC MONTBLANC hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 10,556 reviews across 10 portals
:
By Suzana
Reviewed: 1 year ago (18/06/2024)
Date of experience: 06/2024

Great and friendly service and staff. Felt comfortable and welcome during our stay.

Thank you so much for thiscomment Suzana!
We are so happy to read that your stay fulfiled your expectations and thank you for highlight the best we have: our staff.
We always work to provide our guests with the best memorable stays possible.
It will be a pleasure to host you in the future.
Kind regards,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 1 year ago (17/06/2024)
Date of experience: 06/2024

The overall experience was very good staff area cleanliness but I should mention I found a live cockroach in the bathroom

Muchisimas gracias Sr. Cook. por su tiempo en opinar
Gracias por destacar nuestra limpieza y nuestro servicio, sin duda dos de nuestros puntos fuertes.
Lamentamos enormemente lo que nos comenta y lamentamos que no nos dijera nada en recepción, de lo contrario hubiesemos ido de inmediato para ver el origen del problema.
Sentimos muchisimo la incidencia y esperamos volver a verle de nuevo muy prontos
Saludos cordiales
Silvia Armengol-Directora Hcc Montblanc
No Public Name
Reviewed: 1 year ago (17/06/2024)
Date of experience: 06/2024

Overall it was a good experience. I would recommend making the parking garage entrance more visible.

Thank you so much for your comment Mrs. Meyer!
We are so happy to read that your stay fulfiled your expectations
Thanks for your feed back about parking, and help us to improve every day
It will be a pleasure to host you in a near future.
Kind regards,
Silvia Armengol-Manager Hcc Montblanc
By s.u kim
Reviewed: 1 year ago (16/06/2024)
Date of experience: 05/2024

만족합니다. 대신 세면대에 TRAY가 있었으면 사용에 편리할 것 같습니다

No Public Name
Reviewed: 1 year ago (13/06/2024)
Date of experience: 06/2024

A good experience. A lovely hotel in a good location

Thank you so much for this amazing comment Mr. Mcnamara!
We are so happy to read that your stay fulfiled your expectations
We always work to provide our guests with the best memorable stays possible.
Thanks for your feed back about coffe, and thanks to help us to improve every day.
It will be a pleasure to host you in the future.
Kind regards,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 1 year ago (12/06/2024)
Date of experience: 06/2024

fine

Muchas gracias por su tiempo en valorarnos Sra Dreyer.
Lamentamos no haber estado a la altura de sus expectativas.
Efectivamente su habitación no estaba hecha la noche del 03-06 ya que nuestras camareras tienen prohibida la entrada a todas las habitaciones donde tenemos el cartel de no molesten, como fue su caso Animamos a nuestros clientes a que nos informen de sus inconvenientes lo antes posible, ya que de haber dicho que se habian equivocado al poner el cartel, hubiesemos podido limpiarles la habitacion ya que tenemos una camarera hasta las 23.00 h.
Con respecto a la agua de cortesia, efectivamente es decision del hotel poner o no aguas de cortesia. La politica de nuestra cadena es poner una agua en el momento de la llegada . Quizas si va a hoteles de superior categoria , se cambia el agua diariamente .
Lo sentimos.
Muchas gracias
Silvia Armengol-Directora Hcc Montblanc
By Not happy
Reviewed: 1 year ago (12/06/2024)
Date of experience: 06/2024

I would not return to this hotel.

Muchisimas gracias por su comentario
Lamentamos no haber estado a la altura de sus expectativas.
En el momento del check in, nuestro personal le advirtió que la habitacion que solicitaba podia ser un poco ruidosa, es más, se le enseño otra habitacion y usted opto por la que más le gustó.
Nuestro personal le informo, tal y como hacemos siempre, que en caso de que no le gustase o no estuviera a gusto , nos informase de nuevo ya que disponemos de otras vistas. No nos consta que nos comunicara nada más por lo que entendimos que su decisión habia sido acertada.
Lamentamos la incidencia que nos comenta acerca de la limpieza de la habitación. Precisamente nuestra limpieza es uno de nuestros puntos fuertes y así lo corroboran nuestras opiniones, por lo que averiguaremos que ha podido pasar para que no vuelva a suceder. Gracias por ayudarnos a mejorar cada dia.
Saludos cordiales.

Silvia Armengol-Directora Hcc Montblanc
No Public Name
Reviewed: 1 year ago (12/06/2024)
Date of experience: 06/2024

The mattress was super comfortable and frim which I loved that the sheet well cleaned, which is very important. Thank you. Having elevator and working very well was amazing!

Thank you so much for your comment Mrs Gerami!
We are so happy to read that your stay fulfiled your expectations and thank you for highlight our mattress
We always work to provide our guests with the best memorable stays possible.
It will be a pleasure to host you in the future.
Kind regards,
Silvia Armengol-Manager Hcc Montblanc
By Jennifer Alford
Reviewed: 1 year ago (12/06/2024)
Date of experience: 06/2024

Great. Reception staff very helpful

Thank you so much for this amazing comment Mr. Alford!
We are so happy to read that your stay fulfiled your expectations and thank you for highlight the best we have: our staff.
We always work to provide our guests with the best memorable stays possible.
It will be a pleasure to host you in the future.
Kind regards,
Silvia Armengol-Manager Hcc Montblanc
No Public Name
Reviewed: 1 year ago (11/06/2024)
Date of experience: 06/2024

Stupendo


Apprezzato Sig. Bellardini
Grazie mille per aver condiviso con noi e i nostri futuri ospiti questa fantastica opinione.
Siamo molto felici di sapere che hai apprezzato il suo soggiorno con noi.
Cordiali saluti,
Silvia Armengol-Manager Hcc Montblanc
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