HCC REGENTE hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 5,084 reviews across 6 portals
:
No Public Name
60-69 years
Reviewed: 6 years ago (11/10/2019)
Date of experience: 10/2019

Our overall experience was excellent! Our one complaint was with the server at the roof top bar. We went there to have supper and hear the music at approximately 9:30 p.m. We sat for approximately 10 minutes and no one came to our table. So, I went to the bar to find out if we should order from the bar. The server said that he would come to us. We waited another 20 minutes and he did not come to our table. He did serve other guests who came in after us and spent time cleaning tables and chatting with the other guests. My friend then approached the server and said that we had been waiting over 30 minutes to be served. He said he was sorry. We waited another 15 minutes and he still did not come to our table. We left after approximately 50 minutes, very upset and very hungry. We went to a lovely restaurant down the street where we had fabulous food and a terrific server.

Apreciado Sra. Skilton
Muchisimas gracias por su opinion acerca del hotel.
Estamos encantados de que su estancia en el hotel fuese casi del 100%
Lamentamos enormemente las molestias causadas en el bar de la piscina, pondremos los medios para que esta incidencia no vuelva a suceder.
Muchas gracias por su feed back que seguro nos ayuda a mejorar.
Muchas gracias.
Silvia Armengol-Manager Hcc Regente.
By Monica
60-69 years
Reviewed: 6 years ago (11/10/2019)
Date of experience: 10/2019

Buena comodidad pero había mucho ruido externo

By Terry Hildreth
70-79 years
Reviewed: 6 years ago (11/10/2019)
Date of experience: 10/2019

Very good location, and good front reception staff.

By Bazowski
60-69 years
Reviewed: 6 years ago (10/10/2019)
Date of experience: 10/2019

Very helpful and pleasant staff. Would recommend.

By Laura M. Bradenbaugh
60-69 years
Reviewed: 6 years ago (10/10/2019)
Date of experience: 10/2019

We love to come to this hotel, a suggestion to put the extension numbers for room service and reception (I couldn't find them anywhere), we stayed un room 702, we suggest that when you have the music on thursdays please put the singers in another place because we could hear the taps of his shoes in our ceiling.

Thank you very much for your opinion Mrs Bradenbaugh
And thank you for your suggestions about extensions for room sercice and reception. Both are indicated in our directory on the desk.
I´m really sorry for the inconveniences because of the singers we take note about it.
We hope see you soon in a near future.
Yours sincerely
Silvia Armengol-Manager Hcc Regente.
By andrea
30-39 years
Reviewed: 6 years ago (09/10/2019)
Date of experience: 10/2019

Guest has not commented on review

By HARDY
70-79 years
Reviewed: 6 years ago (09/10/2019)
Date of experience: 10/2019

Guest has not commented on review

No Public Name
50-59 years
Reviewed: 6 years ago (08/10/2019)
Date of experience: 10/2019

Wir haben uns sehr wohl gefühlt und danken den Mitarbeitern der Rezeption für ihre Bemühungen und Freundlichkeit!

Thank you very much for your opinion Mr. Maschke
It´´s a pleasure to know your stay in our hotel has been satisfactory.
I´m really sorry because of the incident in terrace bar There really was a day with many people due to the concert held on the terrace and the service did not go as usual we have planned, sorry for this puntual incidence
Yours sincerly
Silvia Armengol -Directora Hcc Regente
By Michele
40-49 years
Reviewed: 6 years ago (08/10/2019)
Date of experience: 10/2019

I enjoyed my stay at the hotel. It was clean and in a good location. Staff was friendly and I felt safe staying there alone in an unfamiliar city.

Thank you very much for your fantastic opinion Michele
It´´s a pleasure to know your stay in our hotel has been satisfactory.
We note your suggestion about our rooms. Thank you
Yours sincerly
Silvia Armengol-Manager Hcc Regente
By Norma Garcia
60-69 years
Reviewed: 6 years ago (08/10/2019)
Date of experience: 09/2019

We loved the hotel. The only drawback was the shower/tub. Shower head not positioned properly, it was difficult to use the shower.

Thank you very much for your fantastic opinion.It´´s a pleasure to know your stay in our hotel has been satisfactory.
I will notify your appreciation to all the staff , .They will be very proud of your opinion
We hope to see you soon in our hotel.!
Thanks again for your e mail it´s greatifying to know that our work is appreciated.
Yours sincerly
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