HCC REGENTE hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 5,164 reviews across 6 portals
:
By Felipe Carlos Sola
70-79 years
Reviewed: 7 years ago (12/10/2019)
Date of experience: 10/2019

muy buena experiencia. Excelente atención y servicio.

No Public Name
70-79 years
Reviewed: 7 years ago (12/10/2019)
Date of experience: 10/2019

Good

Apreciada Sra Brunner
Muchas gracias por su opinion.
Tomamos nota de sus observaciones acerca del bacon del desayuno y de los vasos de su habitación.
Al respecto del ventilador, comentar, que son extractores que no se encienden con la luz del baño si no que es un tipo de extracción general que se enciende a unas horas determinadas para no molestar a nuestros clientes, lamentamos si le pareció que no funcionaba.
Transmitiremos su felicitación a todo el staff , seguro estaran orgullosos de ello.
Muchas gracias por su feed back que nos ayuda a mejorar.
Silvia Armengol-Directora Hcc Regente.
No Public Name
70-79 years
Reviewed: 7 years ago (12/10/2019)
Date of experience: 10/2019

Excellente

No Public Name
60-69 years
Reviewed: 7 years ago (11/10/2019)
Date of experience: 10/2019

Our overall experience was excellent! Our one complaint was with the server at the roof top bar. We went there to have supper and hear the music at approximately 9:30 p.m. We sat for approximately 10 minutes and no one came to our table. So, I went to the bar to find out if we should order from the bar. The server said that he would come to us. We waited another 20 minutes and he did not come to our table. He did serve other guests who came in after us and spent time cleaning tables and chatting with the other guests. My friend then approached the server and said that we had been waiting over 30 minutes to be served. He said he was sorry. We waited another 15 minutes and he still did not come to our table. We left after approximately 50 minutes, very upset and very hungry. We went to a lovely restaurant down the street where we had fabulous food and a terrific server.

Apreciado Sra. Skilton
Muchisimas gracias por su opinion acerca del hotel.
Estamos encantados de que su estancia en el hotel fuese casi del 100%
Lamentamos enormemente las molestias causadas en el bar de la piscina, pondremos los medios para que esta incidencia no vuelva a suceder.
Muchas gracias por su feed back que seguro nos ayuda a mejorar.
Muchas gracias.
Silvia Armengol-Manager Hcc Regente.
By Monica
60-69 years
Reviewed: 7 years ago (11/10/2019)
Date of experience: 10/2019

Buena comodidad pero había mucho ruido externo

By Terry Hildreth
70-79 years
Reviewed: 7 years ago (11/10/2019)
Date of experience: 10/2019

Very good location, and good front reception staff.

By Bazowski
60-69 years
Reviewed: 7 years ago (10/10/2019)
Date of experience: 10/2019

Very helpful and pleasant staff. Would recommend.

By Laura M. Bradenbaugh
60-69 years
Reviewed: 7 years ago (10/10/2019)
Date of experience: 10/2019

We love to come to this hotel, a suggestion to put the extension numbers for room service and reception (I couldn't find them anywhere), we stayed un room 702, we suggest that when you have the music on thursdays please put the singers in another place because we could hear the taps of his shoes in our ceiling.

Thank you very much for your opinion Mrs Bradenbaugh
And thank you for your suggestions about extensions for room sercice and reception. Both are indicated in our directory on the desk.
I´m really sorry for the inconveniences because of the singers we take note about it.
We hope see you soon in a near future.
Yours sincerely
Silvia Armengol-Manager Hcc Regente.
By andrea
30-39 years
Reviewed: 7 years ago (09/10/2019)
Date of experience: 10/2019

Guest has not commented on review

By HARDY
70-79 years
Reviewed: 7 years ago (09/10/2019)
Date of experience: 10/2019

Guest has not commented on review

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