HCC ST. MORITZ hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,866 reviews across 8 portals
:
No Public Name
Reviewed: 5 months ago (21/02/2025)
Date of experience: 02/2025

I didn’t sleep 3 out of 4 nights of my stay because of the noise and heat so I was extremely annoyed and tired.

Dear guest,

Thank you for your feedback.
We are truly sorry to hear that your stay was disrupted by noise and temperature issues. Your comfort is very important to us, and we regret that we did not meet your expectations. We appreciate your feedback and will review our measures to improve the experience for our guests. If there's anything we can do to assist you, please let us know.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Patricia
Reviewed: 5 months ago (20/02/2025)
Date of experience: 02/2025

Bien, minibar escaso. Faltaria de amenity un pequeño peine. Gracias

Apreciado cliente,

Gracias por su comentario. Nos alegra saber que tuvo una buena experiencia.
Apreciamos su sugerencia sobre el minibar.
Con respecto al peine, disponemos de una mayor selección de amenities (incluido un peine), que puede solicitar a nuestra recepción, a pesar de que no estén a la llegada en su baño.

Gracias.


Saludos cordiales,

Pilar Aguilera
Directora HCC St. Moritz
No Public Name
Reviewed: 5 months ago (20/02/2025)
Date of experience: 02/2025

Muy buena

Apreciado cliente,

Muchísimas gracias por su valoración y comentarios.

Esperamos volver a verle pronto.

Saludos cordiales,

Pilar Aguilera
Directora HCC St. Moritz
By Mo
Reviewed: 5 months ago (19/02/2025)
Date of experience: 02/2025

Prefer bad being just arrived in Spain and running around police stations and embassies.

Dear guest,

I am truly sorry to hear about this unfortunate incident. The safety and well-being of our guests are our top priorities, and we deeply regret that this happened.
We appreciate your feedback and will review our front entrance security measures. If there is anything we can do to assist you, please do not hesitate to reach out to us directly.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 5 months ago (18/02/2025)
Date of experience: 02/2025

Mununata!

Grazie mille per la valutazione e i commenti.

Speriamo di rivedervi presto.

Cordiali saluti,

Pilar Aguilera
Direttore HCC St. Moritz.
By Javier Mauricio Sandoval Carva..
Reviewed: 5 months ago (18/02/2025)
Date of experience: 02/2025

Muy buena atención de todo el personal

Apreciado cliente,

Muchísimas gracias por su valoración y comentarios.
Me alegra saber que tuvo una excelente experiencia con nuestro equipo. Siempre nos esforzamos por brindar la mejor atención.

Esperamos volver a verle pronto.

Saludos cordiales,

Pilar Aguilera
Directora HCC St. Moritz
No Public Name
Reviewed: 5 months ago (14/02/2025)
Date of experience: 02/2025

Plutôt décevante pour un 4 etoiles

Cher client,

Merci beaucoup pour votre évaluation.
Je suis désolé que l'hôtel n'ait pas répondu à vos attentes.
Nous prendrons en compte vos commentaires pour continuer à nous améliorer.
Merci.

Avec nos meilleures salutations,

Pilar Aguilera
Directeur HCC St.Moritz.
No Public Name
Reviewed: 5 months ago (14/02/2025)
Date of experience: 02/2025

Muy bien, pero en la habitación hacia un calor excesivo

Apreciado cliente,

Muchísimas gracias por su valoración.
Lamento los posibles inconvenientes con el calor.

Esperamos volver a verle pronto.

Saludos cordiales,

Pilar Aguilera
Directora HCC St. Moritz
By Mariana
Reviewed: 5 months ago (13/02/2025)
Date of experience: 02/2025

Hotel muito bom

Gentile Cliente,

Grazie mille per la valutazione e i commenti.

Speriamo di rivedervi presto.

Cordiali saluti,

Pilar Aguilera
Direttore HCC St. Moritz.
By Shige
Reviewed: 5 months ago (10/02/2025)
Date of experience: 02/2025

Not good

Dear Sir,

Thank you for taking the time to share your experience with us. We regret to hear that your stay did not meet your expectations.

It would be very helpful if you could provide more details about the specific areas where you experienced issues, as we want to improve our guests' experience.

We appreciate any additional feedback you may have.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
Back to Top CERTIFICATE what's this?