HCC ST. MORITZ hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,879 reviews across 8 portals
:
No Public Name
Reviewed: 9 months ago (13/04/2025)
Date of experience: 04/2025

1.옆방소음심함(방음이 안됨)
2.바닥재 들뜸현상 보완필요

고객님, 안녕하세요,

귀하의 의견에 감사드립니다. 인접한 객실의 소음과 바닥 문제로 인해 귀하의 숙박 경험에 영향을 끼쳐드려 진심으로 사과드립니다. 귀하의 피드백은 개선이 필요한 영역을 파악하는 데 도움이 되므로 소중하게 생각합니다.

이러한 불편함에도 불구하고 저희 호텔의 위치, 청결함, 서비스에 만족하셨다는 말씀을 듣게 되어 기쁩니다.

다시 한번 여러분을 환영하고, 저희와 함께 더 나은 경험을 할 수 있기를 기대합니다.

감사합니다,

Pilar Aguilera
Manager HCC St. Moritz
By Gudrun Pappaert
Reviewed: 9 months ago (11/04/2025)
Date of experience: 04/2025

We had the impression that the hotel has seen better days; a bit of past glory.

Dear guest,

Thank you for sharing your experience with us. We are very sorry that you felt our hotel was not at its best. We appreciate your feedback, as it helps us identify areas for improvement.

We are pleased to know that the location near Plaça Catalunya and the metro and bus stations was convenient during your stay. We value your feedback on the ease of the check-in process.

We look forward to welcoming you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Derek Doherty
Reviewed: 9 months ago (11/04/2025)
Date of experience: 04/2025

Fantastic, couldn’t have been better, Dave, Alex & Laura were great!

Dear guest,

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience — Dave, Alex, and Laura will be so happy to know they made a positive impact.
We truly appreciate your feedback and hope to welcome you again soon!



Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Guy Peasley
Reviewed: 9 months ago (10/04/2025)
Date of experience: 04/2025

Room was too warm

Dear guest,

Thank you for your feedback. We're sorry to hear the room was too warm.
We’ll make sure to look into it and improve for next time.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 9 months ago (10/04/2025)
Date of experience: 04/2025

for recimmandation

Dear guest,

Thank you very much for your excellent score.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Michael Lee
Reviewed: 9 months ago (10/04/2025)
Date of experience: 04/2025

Location is my first choice and price is reasonable.

Dear guest,

Thank you for your kind words! We're so glad to hear that our location is your first choice and that you found the price reasonable.
We truly appreciate your support and hope to welcome you back soon.


Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 9 months ago (10/04/2025)
Date of experience: 04/2025

Staff was exceptional. Excellent english. Always greeted us. Helpful. The apples were a pleasant treat.

Dear guest,

Thank you so much for your lovely feedback! We're thrilled to hear that our staff made such a great impression.
Your kind words about their helpfulness, warm greetings, and excellent English mean a lot. And I am glad you enjoyed the apples too.

We hope to have the pleasure of welcoming you back soon.


Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 9 months ago (07/04/2025)
Date of experience: 04/2025

Excellent

Dear guest,

Thank you very much for your excellent feedback.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Andrew Willis
Reviewed: 9 months ago (07/04/2025)
Date of experience: 04/2025

N/a

Dear guest,

Thank you very much for your evaluation.

I am sorry that the hotel did not meet your expectations.
My deepest apologies.
It would be a great help if you could give us more details so we can improve. I remain at your complete disposal.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 9 months ago (05/04/2025)
Date of experience: 03/2025

Great

Dear guest,

Thank you very much for your excellent feedback.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
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