HCC ST. MORITZ hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,880 reviews across 8 portals
:
By つかさ
Reviewed: 1 year ago (14/08/2024)
Date of experience: 08/2024

レセプションが素晴らしかった

拝啓

当ホテルでの体験を共有していただき、誠にありがとうございます。

フロントのサービスがお客様のご期待を上回り、チェックイン手続きもスムーズで便利だったと伺い、大変嬉しく思っております。ご滞在中にご提供したサービスについて、このような肯定的なフィードバックをいただき、スタッフ一同大変光栄に存じます。

また、カタルーニャ広場に近い立地、快適な客室、清潔さ、その他サービスにご満足いただけたとのこと、大変嬉しく存じます。お客様のお褒めの言葉は、お客様にご満足いただけるよう、今後も努力を続ける原動力となります。

お客様のご信頼と温かいお言葉に心より感謝申し上げます。

またのお越しをお待ちしております。

敬具


Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 1 year ago (14/08/2024)
Date of experience: 08/2024

Comme chaque année nous ne sommes pas déçus !

Cher client,


Merci beaucoup pour votre fidélité et pour ce merveilleux retour ! Nous sommes ravis de savoir que, comme chaque année, votre séjour chez nous a été à la hauteur de vos attentes. C'est toujours un plaisir de vous accueillir, et nous nous réjouissons déjà de votre prochaine visite.

À très bientôt !

Cordialement,


Pilar Aguilera
Directeur HCC St.Moritz.
By per
Reviewed: 1 year ago (12/08/2024)
Date of experience: 08/2024

I would strongly recomend this hotel.

Dear guest,

Thank you so much for your kind words and recommendation! We're thrilled to hear that you enjoyed your stay with us. Providing a memorable and enjoyable experience for our guests is our top priority, and it's wonderful to know we met your expectations.

We truly appreciate your support and look forward to welcoming you back on your next visit. If there’s anything we can do to make your next stay even better, please don't hesitate to let us know.

Best regards,

Pilar Aguilera.
Manager HCC St. Moritz
No Public Name
Reviewed: 1 year ago (11/08/2024)
Date of experience: 08/2024

We were refused breakfast even though it was included in our purchase. Otherwise the stay was enjoyable

Dear guest,

Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issue with your breakfast during your stay. We strive to ensure all aspects of our guests' experiences are positive, and I apologize for any inconvenience this caused.

Please know that I will look into this matter. If there's anything we can do to make this right please don't hesitate to reach out directly.
Thank you again for your understanding, and we're glad to hear that you enjoyed the rest of your stay.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Sofia Pracchia
Reviewed: 1 year ago (07/08/2024)
Date of experience: 07/2024

Fue muy grata. Muy buena atención.

Estimada clienta,

¡Muchísimas gracias por compartir su experiencia con nosotros! Nos alegra mucho saber que su estancia fue grata y que recibió una atención de calidad.

Para nosotros comentarios como el suyo nos motivan a seguir mejorando cada día.
Esperamos tener el gusto de recibirle nuevamente en su próxima visita.

Quedamos a su disposición para cualquier cosa que pueda necesitar.

Un cordial saludo,

Pilar Aguilera.
Directora HCC St. Moritz
No Public Name
Reviewed: 1 year ago (07/08/2024)
Date of experience: 08/2024

No

Dear guest,

Thank you very much for your feedback and your excellent score.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By lama
Reviewed: 1 year ago (06/08/2024)
Date of experience: 08/2024

it was ok.

Dear guest,

Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience was just "ok." We'd like to understand better how we can improve and provide you with a service that exceeds your expectations.

Your feedback will be very helpful for us to improve.

We hope to have the opportunity to serve you in the future.

Best regards,

Pilar Aguilera.
Manager HCC St. Moritz.
No Public Name
Reviewed: 1 year ago (05/08/2024)
Date of experience: 08/2024

We were on tour group. The room was very satisfactory

Dear guest,

Thank you for taking the time to share your feedback about your recent stay with us as part of a tour group.

We are pleased to hear that you found the room to be very satisfactory. Providing a comfortable and pleasant experience for our guests is our top priority.

We hope you enjoyed the rest of your tour and we hope to see you again.

Best regards,

Pilar Aguilera.
Manager HCC St. Moritz.
By Hrayr
Reviewed: 1 year ago (02/08/2024)
Date of experience: 08/2024

Good personal and hotel

Dear guest,

Thank you for taking the time to share your feedback about your recent stay at our hotel.

We are delighted to hear that you enjoyed both our location and the service provided by our staff. We strive to offer high-quality service, and it is gratifying to know that our efforts are appreciated.

We regret that the rooms did not exceed your expectations. Your feedback is very valuable to us and will help us continually improve our services.

We hope to have the opportunity to welcome you again.

Best regards,

Pilar Aguilera.
Manager HCC St. Moritz.
No Public Name
Reviewed: 1 year ago (30/07/2024)
Date of experience: 07/2024

good hotel !

Dear guest,

Thank you for your brief but positive feedback! We're delighted to hear that you had a good experience at our hotel.

We look forward to welcoming you back soon.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
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