HCC ST. MORITZ hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,880 reviews across 8 portals
:
By Wout van Loon
Reviewed: 2 years ago (25/06/2024)
Date of experience: 06/2024

Mijn vrouw en ik, gaan elk jaar een keer naar Barcelona, maar ben ook al een paar met m'n zoon naar Barcelona geweest, en dit was veruit het beste hotel, wat ik in al die tijd heb mee gemaakt.

No Public Name
Reviewed: 2 years ago (25/06/2024)
Date of experience: 06/2024

Sehr gute Lage, freundliches Personal

Lieber Stephan Charless Eckerte,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen. Es freut uns zu hören, dass Ihnen unsere günstige Lage und der freundliche Service unseres Personals gefallen haben. In unserem Hotel sind wir bestrebt, außergewöhnliche Gastfreundschaft zu bieten und dafür zu sorgen, dass sich jeder Gast während seines Aufenthaltes willkommen und wohl fühlt. Wir freuen uns darauf, Sie in Zukunft wieder bei uns begrüßen zu dürfen.

Freundliche Grüße,

Pilar Aguilera.
Manager HCC St. Moritz.

No Public Name
Reviewed: 2 years ago (25/06/2024)
Date of experience: 06/2024

We originally booked our stay from June 13 to June 15. Unfortunately, we were not able to stay on June 13 due to travel delays. Per your rules, we called to cancel the first night 24 hours in advance. However, upon our arrival, we were told we would be charged for only one night's stay. We were surprised to find two-night charges on the final bill. This was disappointing, as we enjoyed our stay at HCC St. Moritz and would like to use this hotel again. Please issue a refund for the canceled night. if you have any questions, please do not hesitate to contact me.

Dear Izabela Anicenta Simioni,

Thank you for taking the time to share your comments with us. We are glad to hear that you enjoyed your stay at HCC St. Moritz and would like to return in the future. We apologize for any confusion regarding the cancellation policy and will ensure that our team is better trained to handle such situations in the future. We appreciate your business and look forward to the opportunity to welcome you back.

Best regards,

Pilar Aguilera.
Manager HCC St. Moritz.
No Public Name
Reviewed: 2 years ago (24/06/2024)
Date of experience: 06/2024

We would definitely return.

Dear Jennifer Cuthbert,

Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed your stay and would choose to return in the future. It is always a pleasure to know that our guests have had a positive experience with us. We look forward to welcoming you back for another memorable stay.

Best regards,

Pilar Aguilera.
Manager HCC St. Moritz.
No Public Name
Reviewed: 2 years ago (23/06/2024)
Date of experience: 06/2024

Pasamos una lindisma estancia en el hotel, destaco la atención y amabilidad de los empleados, la ubicación inmejorable y la comodidad de las habitaciones. Lo único que le agregaría es una pava eléctrica

Estimada Patricia Susana Pick,

Muchas gracias por haber elegido alojarse en nuestro hotel y por tomarse el tiempo de dejar una reseña. Estamos encantados de saber que tuvo una estancia encantadora y que nuestro personal le proporcionó un servicio excepcional. Nuestra ubicación privilegiada y nuestras cómodas habitaciones son sin duda algunos de nuestros mejores servicios. Gracias también por su sugerencia, definitivamente consideraremos añadir un hervidor eléctrico en el futuro. Esperamos darle la bienvenida de nuevo para otra estancia agradable.

Saludos cordiales,

Pilar Aguilera.
Directora HCC St. Moritz.
By Ilan
Reviewed: 2 years ago (23/06/2024)
Date of experience: 06/2024

Nice

Dear Ilan,

Thank you for taking the time to share your experience at our hotel. We are very happy to hear that you had a pleasant stay with us. It is always our pleasure to provide exceptional service and amenities to our guests. As a team, we constantly strive to create unforgettable experiences for each and every one of our guests. We look forward to welcoming you back in the future.

Best regards,

Pilar Aguilera.
Manager HCC St. Moritz.
No Public Name
Reviewed: 2 years ago (20/06/2024)
Date of experience: 06/2024

Keine Vier Sterne Erfahrung

Liebe Maria Tsavachidis,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen. Ihr Feedback ist für uns sehr wertvoll, da wir uns bemühen, unseren Service ständig zu verbessern.

Es freut uns zu hören, dass Sie unsere günstige Lage und die Freundlichkeit unseres Personals zu schätzen wussten. Wir bedauern jedoch, dass Ihr Aufenthalt insgesamt nicht Ihren Erwartungen entsprochen hat. Seien Sie versichert, dass ein erstklassiger Service im Mittelpunkt unserer Philosophie steht.

Wir freuen uns darauf, Sie in Zukunft wieder bei uns begrüßen zu dürfen.

Freundliche Grüße,

Pilar Aguilera.
Managerin HCC St. Moritz.


No Public Name
Reviewed: 2 years ago (19/06/2024)
Date of experience: 06/2024

The breakfast was a big let down for us. It felt like a breakfast from a school cafeteria rather than a 4 star hotel

Dear Deexit Patel,

Thank you for taking the time to review our hotel. We are glad to hear that you enjoyed your overall stay with us. However, we apologize that the breakfast did not meet your expectations. Our goal is to provide a quality dining experience for all of our guests and we will continue to improve in this regard. We look forward to the opportunity to welcome you back in the future and show you our dedication to providing you with a memorable stay.

Best regards,

Pilar Aguilera.
Manager HCC St. Moritz.
By Desrosiers
Reviewed: 2 years ago (19/06/2024)
Date of experience: 06/2024

Très bien

Merci beaucoup pour votre évaluation et vos commentaires.

Nous espérons te revoir bientôt.

Avec nos meilleures salutations,

Pilar Aguilera
Directeur HCC St.Moritz.
No Public Name
Reviewed: 2 years ago (19/06/2024)
Date of experience: 06/2024

too expensive for value. missing a gym or a pool and a better breakfast. but good hotel overall

Dear Dalila Adriana Bernardino Figueiredo,

Thank you for taking the time to share your comments with us. We are glad to hear that you found our hotel to be good overall. We understand the importance of a gym and pool, however, our focus is to provide a comfortable stay at a reasonable price. We offer a variety of breakfast options to suit all dietary preferences. Thank you again for your review and we look forward to welcoming you back in the future.

Best regards,

Pilar Aguilera.
Manager HCC St. Moritz.
Back to Top CERTIFICATE what's this?