HCC ST. MORITZ hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,880 reviews across 8 portals
:
By Jackson
Reviewed: 2 years ago (10/06/2024)
Date of experience: 06/2024

Hotel is tired. Breakfast I heard was terrible so didn't even try.

Dear Madam,

Thank you for sharing your feedback with us. I'm truly sorry to hear about your recent experience and appreciate you bringing these issues to our attention.

I regret to learn that the hotel's condition did not meet your expectations. We strive to maintain a high standard, and your comments will be taken seriously as we work to improve our facilities.

Regarding the breakfast, I'm disappointed to hear that the reviews you heard deterred you from trying it. Your feedback will be shared with our team to ensure we address any shortcomings.

I am particularly sorry to hear about your experience with the luggage label request. It is our responsibility to make our guests feel comfortable and valued, and I apologize for the inconvenience and frustration you felt. Providing a luggage label should be a simple task, and I regret that this was not handled appropriately. I will address this with our team to ensure a good service.

Best regards,

Pilar Aguilera.
Manager HCC St. Moritz
By Renate
Reviewed: 2 years ago (10/06/2024)
Date of experience: 06/2024

Auf jeden Fall wieder

Vielen Dank für Ihre Bewertung.

Wir hoffen Sie wieder zu sehen.

Freundliche Grüße,

Pilar Aguilera.
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (07/06/2024)
Date of experience: 05/2024

Great!

Dear guest,

Thank you very much for your feedback and great score.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Kiki
Reviewed: 2 years ago (06/06/2024)
Date of experience: 06/2024

We enjoyed our stay, it is a nice hotel and i would defently recommend it to my friends and family if they want to visit barcelona. The bed was very comfortable. Except of the mold in shower i can‘t say anything negativ.
Thank you :)

Dear guest,

Thank you very much for your feedback. I will carry out an investigation regarding the mold in shower. I apologize for the possible inconveniences.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Toribio Orellana
Reviewed: 2 years ago (06/06/2024)
Date of experience: 06/2024

Todo muy bien

Apreciado cliente,

Muchísimas gracias por su excelente valoración.

Esperamos volver a verle pronto.

Saludos cordiales,

Pilar Aguilera
Directora HCC St. Moritz
No Public Name
Reviewed: 2 years ago (06/06/2024)
Date of experience: 06/2024

Excellent overall stay with exceptional service. A special commendation to Ricardo, the exceptional doorman who went above & beyond, a true asset to your hotel.

Dear guest,

Thank you very much for your feedback and excellent score.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (05/06/2024)
Date of experience: 05/2024

Agradable

Apreciado cliente,

Muchas gracias por su valoración.

Lamento que el hotel no haya cumplido sus expectativas.
Mis más sinceras disculpas.
Tendremos en consideración sus comentarios.

Saludos cordiales,

Pilar Aguilera
Directora HCC St. Moritz
By Jong
Reviewed: 2 years ago (03/06/2024)
Date of experience: 06/2024

Ok simply for the location and no other reasona

Dear guest,

Thank you very much for your evaluation.

I am sorry that the hotel did not meet your expectations.
My deepest apologies.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (03/06/2024)
Date of experience: 05/2024

Very nice stay, thank you

Dear guest,

Thank you very much for your feedback and comments.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (02/06/2024)
Date of experience: 05/2024

Very good

Dear guest,

Thank you very much for your excellent score.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
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