HCC ST. MORITZ hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,880 reviews across 8 portals
:
No Public Name
Reviewed: 2 years ago (06/05/2024)
Date of experience: 05/2024

フロントスタッフが明るく親切で丁寧。日本語が堪能なスタッフがいてとても心強かった。

平尾美智子様

お忙しい中、体験談をお寄せいただきありがとうございました。当ホテルのスタッフが親切で礼儀正しく、日本語の知識も豊富であったとのこと、大変嬉しく思います。当ホテルでは、すべてのお客様に楽しいご滞在をお楽しみいただけるよう努力しており、知識豊富なスタッフの存在は当ホテルの成功の重要な要素です。またのお越しを心よりお待ち申し上げております！

Pilar Aguilera
Manager HCC St. Moritz
By Niklas Conzelmann
Reviewed: 2 years ago (06/05/2024)
Date of experience: 05/2024

Tolles Gebäude, hervorragende Zimmerausstattung und sehr freundliches Personal

Lieber Niklas Conzelmann

Vielen Dank für Ihren Aufenthalt bei uns und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu bewerten. Es freut uns zu hören, dass Ihnen unser Gebäude, die Annehmlichkeiten der Zimmer und die Freundlichkeit des Personals gefallen haben. Ihre freundlichen Worte bedeuten uns sehr viel und wir wissen es zu schätzen, dass Sie sie mit uns teilen.

Im Hotel XYZ sind wir bestrebt, unseren Gästen ein angenehmes und unvergessliches Erlebnis zu bieten, und wir hoffen, Sie bald wieder begrüßen zu dürfen!

Pilar Aguilera
Manager HCC St. Moritz
By Floyd Lansing
Reviewed: 2 years ago (03/05/2024)
Date of experience: 05/2024

Enjoyed our stay BUT walked into the lounge 3 of the nights we were there and no bartender… front seat said there was one but no! Left.
Front desk staff very friendly and very helpful .

Dear Floyd Lansing,

Thank you for your comment. We are delighted that you enjoyed your stay with us and appreciate your kind words about our friendly and helpful front desk staff.
We are sorry to hear that you experienced a lack of bar service during your visit, and we understand the importance of having this service available when requested. We will certainly use these comments to consider how we can improve this service for future guests.
At our hotel, the quality of customer service is paramount, and we strive to ensure that all guests have the best possible experience when staying with us.
Thank you again for taking the time to share your comments - we look forward to welcoming you back in the future!

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (03/05/2024)
Date of experience: 04/2024

Can't wait to come back

Dear Michael Grundel Ison,

Thank you for your wonderful review. We are pleased to hear that you enjoyed your stay and look forward to having you back with us soon. At our hotel, we strive to provide our guests with a comfortable and enjoyable experience and it is very gratifying to know that we have achieved this in your case. We sincerely thank you for taking the time to share your comments with us.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Vanessa
Reviewed: 2 years ago (02/05/2024)
Date of experience: 04/2024

Great

Thank you very much for your excellent score
We hope to see you again.
Best regards,
Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (30/04/2024)
Date of experience: 04/2024

Great experience.

Dear Dena Marie Murphy,

Thank you very much for your review. We are delighted to hear that you had a great experience during your stay with us. Our goal is to make sure that all of our guests feel welcome and comfortable when staying with us. We are glad that we were able to create such a pleasant experience for you.

Thank you again for your review and we hope to have the opportunity to serve you again in the future.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (30/04/2024)
Date of experience: 04/2024

Staff very courageous and helpfull

Apreciada Sra. Toledo
Thank you very much for your feedback and comments, which will be transmitted to our staff.
We hope to see you again.
Best regards,
Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (29/04/2024)
Date of experience: 04/2024

I have no further comment.

Dear madam,
Thank you very much for your feedback. I am glad you had a nice staying.
We hope to see you again.
Best regards,
Pilar Aguilera
Manager HCC St. Moritz
By Juan
Reviewed: 2 years ago (29/04/2024)
Date of experience: 04/2024

Positiva, tanto en la ubicacion, como en la calidad de la habitacion

Apreciado Sr.,
Muchísimas gracias por su valoración y comentarios.
Esperamos volver a verle pronto.
Saludos cordiales,
Pilar Aguilera
Directora HCC St. Moritz
No Public Name
Reviewed: 2 years ago (27/04/2024)
Date of experience: 04/2024

Ubicación buena, todo limpio

Apreciada Sra.,
Muchísimas gracias por su valoración y comentarios.
Me alegra que haya tenido una feliz estancia.
Esperamos volver a verle pronto.
Saludos cordiales,
Pilar Aguilera
Directora HCC St. Moritz
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