HCC ST. MORITZ hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,881 reviews across 8 portals
:
No Public Name
Reviewed: 2 years ago (29/01/2024)
Date of experience: 01/2024

Destacar la atención del personal que fueron estupendos.

Apreciada Sra. Yañez,
Gracias por destacar la excelente atención de nuestro personal. Es maravilloso saber que tuvo una experiencia positiva con nuestro equipo. Transmitiré sus elogios a los miembros de nuestro personal, ya que servirá como un estímulo para continuar con su excelente trabajo. Estamos muy contentos de que haya disfrutado de tu estancia y esperamos tener la oportunidad de recibirle de nuevo en un futuro cercano.
Si hay algo más en lo que podamos ayudarle, no dude en hacérnoslo saber.
Gracias por elegir nuestro hotel y por compartir tu experiencia con nosotros.
Saludos cordiales,
Pilar Aguilera.
Directora HCC St. Moritz.
By Narcís
Reviewed: 2 years ago (29/01/2024)
Date of experience: 01/2024

M'hagués agradat poder contestar aquesta enquesta en CATALÀ.
De 19 idiomes possibles no hi ha l'idioma oficial a Catalunya.

Benvolgut Sr. Narcís,
Agraeixo per compartir amb nosaltres la seva inquietut. És important per a nosaltres escoltar les necessitats dels nostres clients i li demano disculpes per no haver pogut oferir la possibilitat de respondre en català en l'enquesta. Lamentablement, hi ha vegades en què els recursos i les opcions disponibles no coincideixen amb les expectatives dels nostres clients. Vull assegurar-te que prendrem nota d'aquesta situació i treballarem per millorar les nostres eines i processos per assegurar una millor representació dels idiomes en futurs enquestes i comunicacions.
Agraïm sincerament la seva comprensió i la seva contribució per ajudar-nos a millorar. Si hi ha alguna altra cosa en què puguem ajudar-lo, no dubti a fer-nos-ho saber.
Gràcies per la seva paciència i per triar el nostre hotel.
Salutacions,
Pilar Aguilera.
Directora HCC St. Moritz.
By Mohammad Mehdi Ghanbari
Reviewed: 2 years ago (26/01/2024)
Date of experience: 01/2024

It was very good experience staying in your city and in your Hotel
Thanks for everything

By Esteban Aranda
Reviewed: 2 years ago (24/01/2024)
Date of experience: 01/2024

Confortable

By Zaid
Reviewed: 2 years ago (23/01/2024)
Date of experience: 01/2024

Very good, but i have to pay the taxes during the check in time. Please provide an option to include and pay the tax before check in time e.g during online booking, etc.

Dear guest,
Thank you for your feedback and suggestion. Offering the option to prepay taxes during the online booking process is a valuable idea and can provide a smoother and more convenient experience for guests. I recommend sharing this feedback directly with the hotel's management or through their website's customer feedback form if available. They may take this into consideration for future improvements to their booking process. Your input can help enhance the overall guest experience for others as well. If you have any more questions or need further assistance, please feel free to ask.
We hope to see you again.
Best regards,
Pilar Aguilera
Manager HCC St. Moritz
By Emre Sener
Reviewed: 2 years ago (22/01/2024)
Date of experience: 01/2024

We felt very comfortable at HCC St. Moritz. Quiet, clean and more than decent sized room with a huge bed, helpful staff. The hotel is at walking distance to most landmarks of the city and very close to a subway station.

Dear guest,
We're delighted to hear that you felt very comfortable at HCC St. Moritz. It's wonderful to know that you found the room quiet, clean, and spacious with a huge bed, and that the staff was helpful. The hotel's convenient location, within walking distance to most city landmarks and close to a subway station, seems to have added to your positive experience. Thank you for sharing your feedback, and we hope you had a great time exploring the city. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know.
Best regards,
Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (17/01/2024)
Date of experience: 01/2024

Very comfortable

Dear guest,

Thank you for your feedback. We're pleased to hear that you found your stay very comfortable. Your comfort is our priority, and we're glad to have provided you with a pleasant experience.

If you have any more comments or suggestions to share, please feel free to let us know. We look forward to hosting you again in the future.

Best regards,

Pilar Aguilera.
Manager HCC St. Moritz.
No Public Name
Reviewed: 2 years ago (11/01/2024)
Date of experience: 01/2024

Good!

Dear guest,
Thank you very much for your feedback and great score.
We hope to see you again.
Best regards,
Pilar Aguilera
Manager HCC St. Moritz
By Diana Maria
Reviewed: 2 years ago (10/01/2024)
Date of experience: 01/2024

Wonderful staff. Liana, Marta, Christopher, Alejandra, Dave and Oriana all made us feel at home and well taken care of.

Dear [Cliente's Name],

We are delighted to hear that you had such a wonderful experience during your visit. Liana, Marta, Christopher, Alejandra, Dave, and Oana are all exceptional members of our team, and we are thrilled that they made you feel at home and well taken care of. Providing outstanding service and ensuring our guests' comfort are top priorities for us, and it's heartwarming to know that they met and exceeded your expectations.

Your kind words are greatly appreciated, and we will be sure to pass on your praise to each of them. We look forward to welcoming you back in the future and continuing to provide you with exceptional service.

Thank you for choosing us, and please don't hesitate to reach out if you have any further feedback or requests.

Warm regards,

Pilar Aguilera.
Manager HCC St. Moritz.
By Alberto
Reviewed: 2 years ago (09/01/2024)
Date of experience: 01/2024

Ottimo

Gentile cliente,
Siamo felici di sapere che hai apprezzato il nostro servizio. Se hai ulteriori domande o necessiti di assistenza, non esitare a contattarci. Siamo qui per aiutarti. Grazie ancora per la tua visita e speriamo di darti il benvenuto nuovamente presto.
Cordiali saluti,
Pilar Aguilera
Direttore HCC St. Moritz.
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