HCC ST. MORITZ hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,955 reviews across 8 portals
:
No Public Name
Reviewed: 2 years ago (11/11/2023)
Date of experience: 11/2023

Excelente ubicación. Un poco complicado a la hora de obtener un taxi para salir. Se demoran mucho y personal del hotel debe ir afuera (incluyendo a una cuadra de distancia) a buscarlos.

Apreciado cliente,

Muchísimas gracias por su valoración y comentarios.

Esperamos volver a verle pronto.

Saludos cordiales,

Pilar Aguilera
Directora HCC St. Moritz
No Public Name
Reviewed: 2 years ago (11/11/2023)
Date of experience: 11/2023

Very pleasent

Dear guest,

Thank you very much for your evaluation.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (10/11/2023)
Date of experience: 11/2023

Mycket bra

Kära gäst,

Tack så mycket för din feedback och dina kommentarer.

Vi hoppas att vi ses igen.

Med vänliga hälsningar,

Pilar Aguilera
Manager HCC St. Moritz
By Lori
Reviewed: 2 years ago (08/11/2023)
Date of experience: 11/2023

Everything was great, but $7 euro for two small coffee just ridiculous!

By Gregg Gonzales
Reviewed: 2 years ago (06/11/2023)
Date of experience: 11/2023

Very good

Dear guest,

Thank you very much for your feedback.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Teresa Clark
Reviewed: 2 years ago (06/11/2023)
Date of experience: 11/2023

Good apart from poor sleep.

Dear Madam,

We sincerely appreciate you sharing your feedback after your stay with us.

We are pleased to hear that the check-in process was quick and that the hotel's location, cleanliness, service, and value were all positive aspects of your visit.

However, we regret that your sleep did not meet your expectations. We especially appreciate you sharing your feedback, as it helps us identify opportunities for improvement.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Lynda Dunbar
Reviewed: 2 years ago (06/11/2023)
Date of experience: 11/2023

Very good - comfortable room and beds - would stay here again. Staff very helpful.

Dear guest,

Thank you very much for your feedback and comments.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (06/11/2023)
Date of experience: 11/2023

It was very nice, but it would have been nice to have a box of tissues in the room. Also it was difficult to get in the tub with the type of shower door that was on it. Finally and I know it is not something you are in control of another television station in English would have been nice. When I questioned the desk they told me stations that were supposed to be in English but weren’t, which showed that their information was not up to date which was disappointing.

Dear Guest,

We sincerely appreciate you sharing your experience after your stay at our hotel.

We are delighted to hear that your visit was very enjoyable and that aspects such as the location, cleanliness, service, and ease of check-in were satisfactory. We especially appreciate your high ratings in these areas and the fact that you would recommend us.

On the other hand, we regret that the absence of a tissue box in the room, as well as the difficulty in accessing the bathtub due to the type of shower screen, did not fully meet your expectations. We also regret that the selection of English-language television channels was limited and that the information provided by reception was not up-to-date, which caused you some disappointment.

We appreciate your time and feedback, as it helps us to continue identifying opportunities for improvement to enhance future stays.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (06/11/2023)
Date of experience: 11/2023

Ottima posizione.....qualche servizio non da Hotel 4 stelle.....L'accesso con passeggino è complesso e non agevole essendoci solo scale

Gentile ospite,

La ringraziamo sinceramente per aver condiviso le sue impressioni dopo il suo soggiorno presso il nostro hotel.

Siamo lieti di sapere che la posizione del nostro hotel è stata comoda per la sua visita e che aspetti come la facilità del check-in, la camera e la pulizia siano stati di suo gradimento.

Ci dispiace che alcuni servizi non abbiano soddisfatto appieno le sue aspettative per un hotel della nostra categoria e abbiamo preso nota della sua osservazione sulla difficoltà di accesso all'hotel con un passeggino a causa della presenza di sole scale all'ingresso. Questo tipo di feedback ci aiuta a identificare gli aspetti su cui possiamo migliorare per offrire un'esperienza più confortevole a tutti i nostri ospiti.

Apprezziamo ancora una volta i suoi feedback e suggerimenti, poiché ci danno l'opportunità di continuare a perfezionare i nostri servizi.

Cordialement,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 2 years ago (06/11/2023)
Date of experience: 11/2023

Nice hotel, quiet, cozy atmosphere, friendly staff

Dear guest,

Thank you very much for your excellent feedback and comments.

We hope to see you again.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
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