HCC ST. MORITZ hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,874 reviews across 8 portals
:
No Public Name
Reviewed: 3 months ago (02/06/2025)
Date of experience: 05/2025

The location is great and the staff was always friendly and helpful.

Dear Madam,

Thank you for taking the time to share your experience with us. We are glad to know that you enjoyed the location and that our staff provided you with friendly and helpful service during your stay.

We also appreciate your positive feedback on aspects such as the check-in process, the room, cleanliness, and value for money.

Your opinion is very important to us and helps us continue to strive to provide quality service.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Jan Mangun
Reviewed: 3 months ago (30/05/2025)
Date of experience: 05/2025

Our overall experience was very good. The receptionist staff were all friendly and helpful, especially Kathryn who always had a smile, helped us with restaurant selections, directions, and just about anything we needed assistance with in such a pleasant way. We did find the amenities of the room less than what we found in other hotels--no conditioner, no hand/body lotion, and the room could use more hooks and a night light in the bathroom. And the hot items on the breakfast bar were often only lukewarm, and more fresh fruits instead of canned would have been preferred.

Dear Madam,

We sincerely thank you for sharing your experience with us.

We are pleased to know that your overall stay was very positive and that you particularly appreciated the friendliness and helpfulness of the reception team. We greatly appreciate your words regarding the service received and are pleased to have contributed to making your visit enjoyable from the moment you arrived and throughout your stay.

We also took note of your comments about the room and the aspects you think could be improved, such as the availability of certain toiletries, the need for more hooks, and a nightlight in the bathroom. We also appreciate your feedback regarding the temperature of hot dishes at breakfast and the preference for fresh fruit. Your comments are very useful for identifying opportunities for improvement and continuing to develop our services.

Thank you also for your positive evaluation of the cleanliness, location, and check-in process.
We hope to welcome you again in the future and continue working to meet your expectations.

Best regards,

Pilar Aguilera,
Manager HCC St. Moritz
By Frank
Reviewed: 3 months ago (30/05/2025)
Date of experience: 05/2025

Gutes Preis-Leistungs-Verhältnis, saubere Zimmer, gute Lage, was will man mehr?

Sehr geehrter Herr,

Wir freuen uns, dass Sie Ihre Eindrücke von Ihrem Aufenthalt in unserem Hotel mit uns teilen.

Wir freuen uns, dass die Sauberkeit der Zimmer, die Lage und das Preis-Leistungs-Verhältnis Ihren Erwartungen entsprachen und Sie die Nähe zur Plaza Catalunya positiv bewertet haben. Erfreulicherweise fanden Sie den Check-in unkompliziert und unseren Service sehr genossen.

Ihr Feedback motiviert uns, unseren Gästen auch weiterhin ein zufriedenstellendes Erlebnis zu bieten.

Mit freundlichen Grüßen

Pilar Aguilera
Manager HCC St. Moritz
By ㄷ
Reviewed: 3 months ago (29/05/2025)
Date of experience: 05/2025

ㅇ

Dear guest,

Thank you very much for sharing your review with us.

We are pleased to know that your overall experience was satisfactory, and that aspects such as the ease of check-in, the room, cleanliness, service, and value for money met your expectations.

We also appreciate the rating you gave our location and the fact that you would consider recommending us to others. Your reviews help us continue working to improve our guests' experience.

Best regards,

Pilar Aguilera,
Manager HCC St. Moritz
By Gruppe Studiosus
Reviewed: 3 months ago (28/05/2025)
Date of experience: 05/2025

Ein wenig eingestaubter Charme , aber insgesamt gut und zu empfehlen

Sehr geehrte Frau,

Wir freuen uns, dass Sie uns Ihre Bewertung und Ihre Kommentare zu Ihrem Aufenthalt in unserem Hotel hinterlassen haben.

Wir freuen uns, dass Ihr Gesamteindruck positiv war und Sie uns weiterempfehlen würden. Es freut uns sehr, dass Sie mit Aspekten wie Sauberkeit, Lage und dem Service unserer Mitarbeiter zufrieden waren.

Wir nehmen Ihre Wertschätzung des traditionellen Charmes unserer Einrichtungen zur Kenntnis, da diese Details uns helfen, uns weiter zu verbessern und unseren Gästen ein noch angenehmeres Ambiente zu bieten.


Wir freuen uns, Sie bei zukünftigen Besuchen in der Stadt wieder begrüßen zu dürfen.

Mit freundlichen Grüßen

Pilar Aguilera.
Manager HCC St. Moritz.
No Public Name
Reviewed: 3 months ago (28/05/2025)
Date of experience: 05/2025

Todo bien, satisfecho

Estimada Señora,

Muchas gracias por su excelente valoración y por compartir su experiencia.

Nos alegra saber que se sintió satisfecha durante su estancia y que todos los aspectos, desde la habitación hasta la ubicación y el servicio, cumplieron con sus expectativas.

Será un placer volver a recibirle en futuras ocasiones.

Saludos cordiales,

Pilar Aguilera.
Directora HCC St. Moritz
No Public Name
Reviewed: 3 months ago (28/05/2025)
Date of experience: 05/2025

We were satisfied

Dear Sir,

Thank you very much for sharing your opinion about your recent stay with us.

We are pleased to know that your experience was satisfactory and that the location, ease of check-in, and the room and cleanliness met your expectations.

We also appreciate the positive reviews about our service and value for money, as well as your willingness to recommend us.

Your comments encourage us to continue working to offer the best possible service to our guests.

Best regards,

Pilar Aguilera,
Manager HCC St. Moritz
By Mariano Martucci
Reviewed: 3 months ago (27/05/2025)
Date of experience: 05/2025

Ottimo

Gentile Signore,

La ringraziamo sinceramente per aver condiviso la sua recensione e i suoi commenti dopo il suo soggiorno presso il nostro hotel.

Siamo lieti di sapere che ha avuto un'esperienza positiva e che diversi aspetti, come il comfort della camera, la posizione, la pulizia e il servizio, hanno soddisfatto le sue aspettative.

Apprezziamo in particolare il suo apprezzamento per il rapporto qualità-prezzo e la sua raccomandazione, poiché la sua soddisfazione è fondamentale per noi.

Ci auguriamo di poterla nuovamente accogliere in futuro.

Cordiali saluti,

Pilar Aguilera
Direttore HCC St. Moritz
By Luciana Prado
Reviewed: 3 months ago (27/05/2025)
Date of experience: 05/2025

Frustada

Prezada Senhora,

Lamentamos sinceramente que sua experiência conosco não tenha sido totalmente satisfatória e que tenha se sentido frustrada durante sua estadia.

Ficamos felizes em saber que você avaliou positivamente a localização do nosso hotel e que o processo de check-in foi tranquilo. Agradecemos também seu feedback sobre a limpeza e o quarto.

Tomamos nota de seus comentários sobre o serviço e a relação custo-benefício, pois sua opinião é essencial para melhorias. Agradecemos o tempo que você dedicou para compartilhar suas impressões, que nos motivam a continuar nossos esforços.

Atenciosamente,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 3 months ago (26/05/2025)
Date of experience: 05/2025

I would like to recommend the good work, by the housekeeping staff.
I would especially like to recommend the excellent service by the reception staff. From check-in to dealings with our delayed airport taxi. Thank you so very much ladies.

Dear guest,

We sincerely appreciate you sharing your experience with us and taking a few minutes to rate your stay.

We are delighted to know that the attentiveness of the reception team and the work of the cleaning staff contributed so positively to your visit. Comments like yours motivate us to continue offering friendly, quality service in every detail, from the check-in process to when you require additional assistance.

It is very gratifying to know that our location facilitated your access to Barcelona's shops and attractions, and that the comfort of the room, the cleanliness, and the value for money met your expectations. Your excellent reviews and words of appreciation are a great encouragement to the entire team.

We once again appreciate your recommendation and look forward to welcoming you back in the future.

Best regards,

Pilar Aguilera,
Manager HCC St. Moritz
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