HCC ST. MORITZ hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,879 reviews across 8 portals
:
By Martina
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

Molto soddisfacente

Grazie mille per la valutazione e i commenti.
Speriamo di rivedervi presto.
Cordiali saluti,
Pilar Aguilera
Direttore HCC St. Moritz.
No Public Name
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

Nice

Grazie mille per la valutazione.
Speriamo di rivedervi presto.
Cordiali saluti,
Pilar Aguilera
Direttore HCC St. Moritz.
By Jose Ignacio
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

Repetiremos

Muchísimas gracias por su valoración y comentarios.
Estaremos encantados de volver a verles pronto.
Saludos cordiales,
Pilar Aguilera
Directora HCC St. Moritz
By Brenda Cooney
Reviewed: 3 years ago (12/07/2023)
Date of experience: 07/2023

Great front desk people, friendly and polite. Do you have a loyalty program? I am coming back to Barcelona in September

Dear Customer,

I'm happy that our location near attractions, shops, and restaurants was convenient for you during your stay. We want our guests to enjoy their time in the city to the fullest, and we strive to be close to places of interest and entertainment options.

We also appreciate your positive comments about our friendly, English-speaking staff. At our hotel, we strive to provide caring and professional service to all of our guests, and we're glad you had a positive experience in that regard.

The safety of our guests is a priority for us, which is why we implement rigorous measures to guarantee a safe and calm environment. We value the trust you place in us by choosing us as your place of accommodation.

We sincerely appreciate your feedback and kind words. If you decide to visit us again in the future or have any other questions, please do not hesitate to contact us. We will be happy to receive you and provide you with another positive experience!

We have a loyalty program in our web side, you can belong to our club. If you need futher information don't hesitate to contact us again.
We will be delighted to see you on September.

Sincerely,

Pilar Aguilera.
Manager HCC St. Moritz
No Public Name
Reviewed: 3 years ago (12/07/2023)
Date of experience: 07/2023

Luxury

Thank you very much for your excelent score.
I'm happy you had a nice stay.
We hope to see you again.
Best regards,
Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 3 years ago (12/07/2023)
Date of experience: 07/2023

Adecuada.

By sandra
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Muy buena

No Public Name
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Excellent!

By Daniel richards
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Nice clean and happy staff.

However some other guest used our room number for a drink at the bar. The staff where happy to remove this from our bill with out question.

check the name on there room number so you don't have this confusion again for your guests

Dear guest,

We sincerely apologize for the confusion and incident you experienced during your stay at our hotel. We understand that this was upsetting and we apologize for any inconvenience caused by the situation.

We appreciate your feedback and we take this very seriously. We will review our internal procedures and ensure more rigorous verification of the name associated with the room number to avoid any confusion or similar incidents in the future.

We are pleased that our staff have addressed the situation quickly and efficiently, removing the appropriate charges from your bill without hesitation. Our goal is always to provide excellent customer service and resolve any issues that arise to the best of our ability.

We appreciate your constructive feedback and we will use this opportunity to improve our service and avoid similar situations in the future.

If there is anything else we can assist you with or if you have any other concerns, please do not hesitate to contact us directly. We value your opinion and appreciate your patience and understanding.

Sincerely,


Pilar Aguilera
Manager HCC St. Moritz.
No Public Name
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Our stay was great, clean room.

We are very happy to know that your stay was great and that you found the room clean! We value your positive feedback and appreciate you sharing your experience.

Keeping our rooms clean and comfortable is a priority for us, and we are pleased that you had a satisfactory experience in that regard. Your comfort and well-being are important to us, and we strive to provide a welcoming and clean environment for all of our guests.

If you need additional assistance in the future or decide to visit us again, please do not hesitate to contact us. We will be delighted to receive you and provide you with another positive experience.

Thank you again for your comment. We hope to see you again soon!

Sincerely,

Pilar Aguilera.
Manager HCC St. Moritz.
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