HCC ST. MORITZ hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,875 reviews across 8 portals
:
No Public Name
Reviewed: 7 months ago (11/06/2025)
Date of experience: 06/2025

Overall great. All of the staff at reception are very friendly and very helpful. One thing I have feedback at checkout was that the bathroom floor is so slippery. When we use the bathroom slippers that you provide we nearly fell in the bathroom. We had to take them off in order to get into the slippery bathroom. Also the bathtub water tends to splash out of the tub. The pressure was good but the partitions not enough to prevent the water from splashing out.

Dear Madam,

We sincerely thank you for sharing your experience with us.

We are pleased to know that your overall stay was positive and that you highlighted the friendliness and helpfulness of the reception staff, as well as the ease of the check-in process and the hotel's excellent location. Your comments on cleanliness, service, and value for money are also greatly appreciated, as they motivate our entire team.

We have taken note of your comments regarding the slippery bathroom floor and the design of the bathtub, as well as the difficulty in using the provided slippers. We regret any inconvenience caused and greatly appreciate your sharing these details, as they help us identify possible improvements that will contribute to a more comfortable stay for our guests.

We look forward to the opportunity to welcome you again in the future.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Blanca
Reviewed: 7 months ago (11/06/2025)
Date of experience: 06/2025

Excelente

Dear Madam,

Thank you very much for your excellent review and your kind words.

We are pleased to know that you enjoyed the room experience, the location, the cleanliness, and the service, and that the check-in process was easy.

We will be happy to welcome you back in the future.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 7 months ago (11/06/2025)
Date of experience: 06/2025

Hôtel parfait près de tout. Prorpre et tranquille.
J’ai reçu une bouteille de mousseux le jour de mon anniversaire. WoW et merci

Madame,

Nous vous remercions sincèrement d'avoir partagé votre expérience positive dans notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement central, ainsi que la tranquillité et la propreté de votre séjour.

Nous sommes ravis de savoir que vous avez apprécié ce cadeau d'anniversaire spécial. Des commentaires comme le vôtre nous encouragent à continuer à offrir une attention particulière et à créer des souvenirs inoubliables pour nos clients.

Nous vous remercions de votre gentillesse et de l'excellente note que vous avez accordée à nos installations, à l'enregistrement et au service que vous avez reçu.

Merci de nous avoir recommandés. Au plaisir de vous accueillir à nouveau.

Cordialement,

Pilar Aguilera
Directrice du HCC St. Moritz
No Public Name
Reviewed: 7 months ago (05/06/2025)
Date of experience: 06/2025

Easy access

Dear Sir,

We sincerely thank you for sharing your experience with us.

We are pleased to know that the hotel's easy access and excellent location contributed to a satisfactory stay and allowed you to enjoy everything you wanted to see. We also especially appreciate your positive feedback on the cleanliness, service, room, and value for money, which motivate us to continue striving to provide the best service to our guests.

We hope to have the pleasure of welcoming you again in the future.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 7 months ago (05/06/2025)
Date of experience: 06/2025

Komfort v pořádku. Čistota v pořádku (jen komáři na pokoji č.103 mi vadili). Malé a nepřehledné parkoviště s úzkým vjezdem - bez automatického (třeba kamerové čtení SPZ) otevření vrat! Neznalost adresy třetího největšího výrobce automobilů v Evropě..? Pomalé odbavení na recepci (spousta informací by mohla být připravena předem z objednávky (rezervace)). Absence rychlého přístupu po schodišti (pouze pomalé dva výtahy).

Vážený pane,

Upřímně si vážíme, že jste si udělal čas a podělil se s námi o svou podrobnou zkušenost.

Jsme rádi, že čistota i pohodlí Vašeho pokoje splnily Vaše očekávání, i když se omlouváme za nepříjemnosti způsobené komáry během Vašeho pobytu. Vaše připomínky ohledně parkování a dostupnosti zařízení byly pečlivě přijaty a chápeme, jak nepříjemný může být omezený přístup na parkoviště a do dalších prostor hotelu.

Bereme na vědomí také Vaše připomínky týkající se procesu check-inu a nakládání s informacemi před příjezdem. Váš příspěvek je velmi cenný, protože upozorňuje na konkrétní aspekty, které musíme přezkoumat, abychom zlepšili efektivitu a pohodlí našich služeb.

Ještě jednou Vám děkujeme za sdílení Vaší zpětné vazby a za zdůraznění polohy, čistoty a funkčnosti Vašeho pokoje.

S pozdravem,

Pilar Aguilera
Manager HCC St. Moritz
No Public Name
Reviewed: 7 months ago (03/06/2025)
Date of experience: 06/2025

Como siempre hemos pasado una buena estancia en este hotel, y ya preparamos la proxima

Dear Mr. Richard,

Thank you very much for taking the time to share your experience again.

We are deeply pleased to know that you enjoyed another satisfactory stay and that our hotel perfectly meets your needs, both in terms of location and room comfort, service, and cleanliness.

It is a true privilege to have your trust and to know that you are already planning your next visit.

We hope to welcome you again and that you continue to feel at home.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Davide Bertola
Reviewed: 7 months ago (03/06/2025)
Date of experience: 05/2025

Ottimo!

Gentile Signore,

Apprezziamo sinceramente il suo feedback dopo il suo soggiorno presso il nostro hotel.

Siamo lieti di sapere che la sua esperienza è stata molto positiva e che abbia particolarmente apprezzato il comfort della camera e l'eccellente posizione del nostro hotel.

Apprezziamo anche i suoi complimenti per la pulizia e il servizio, nonché per il rapporto qualità-prezzo.

Ci auguriamo di poterla nuovamente accogliere in futuro.

Cordiali saluti,

Pilar Aguilera
Direttore HCC St. Moritz
No Public Name
Reviewed: 7 months ago (02/06/2025)
Date of experience: 05/2025

Estupenda!!!

Estimada clienta,

Muchísimas gracias por su excelente valoración y su comentario tan positivo.

Nos alegra saber que su experiencia con nosotros ha sido tan satisfactoria y que ha apreciado tanto la comodidad de la habitación como nuestra ubicación y el servicio ofrecido.

Esperamos tener el placer de recibirle nuevamente en un futuro próximo.

Saludos cordiales,

Pilar Aguilera.
Directora HCC St. Moritz
No Public Name
Reviewed: 7 months ago (02/06/2025)
Date of experience: 05/2025

The location is great and the staff was always friendly and helpful.

Dear Madam,

Thank you for taking the time to share your experience with us. We are glad to know that you enjoyed the location and that our staff provided you with friendly and helpful service during your stay.

We also appreciate your positive feedback on aspects such as the check-in process, the room, cleanliness, and value for money.

Your opinion is very important to us and helps us continue to strive to provide quality service.

Best regards,

Pilar Aguilera
Manager HCC St. Moritz
By Jan Mangun
Reviewed: 8 months ago (30/05/2025)
Date of experience: 05/2025

Our overall experience was very good. The receptionist staff were all friendly and helpful, especially Kathryn who always had a smile, helped us with restaurant selections, directions, and just about anything we needed assistance with in such a pleasant way. We did find the amenities of the room less than what we found in other hotels--no conditioner, no hand/body lotion, and the room could use more hooks and a night light in the bathroom. And the hot items on the breakfast bar were often only lukewarm, and more fresh fruits instead of canned would have been preferred.

Dear Madam,

We sincerely thank you for sharing your experience with us.

We are pleased to know that your overall stay was very positive and that you particularly appreciated the friendliness and helpfulness of the reception team. We greatly appreciate your words regarding the service received and are pleased to have contributed to making your visit enjoyable from the moment you arrived and throughout your stay.

We also took note of your comments about the room and the aspects you think could be improved, such as the availability of certain toiletries, the need for more hooks, and a nightlight in the bathroom. We also appreciate your feedback regarding the temperature of hot dishes at breakfast and the preference for fresh fruit. Your comments are very useful for identifying opportunities for improvement and continuing to develop our services.

Thank you also for your positive evaluation of the cleanliness, location, and check-in process.
We hope to welcome you again in the future and continue working to meet your expectations.

Best regards,

Pilar Aguilera,
Manager HCC St. Moritz
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