HCC TABER hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,548 reviews across 10 portals
:
By Maria James
Reviewed: 1 year ago (25/06/2024)
Date of experience: 06/2024

Really lovely. Just had to get earplugs as in the mornings the room doors are heavy so when slammed it would disturb my sleep from 8am onwards

Dear Guest,
Thank you for taking the time to share your feedback about your recent experience with us. We're delighted to hear that your stay met your expectations.
It's always our aim to ensure our guests have a memorable experience, and we're thrilled that we were able to achieve this during your time with us.
We will check our room doors.
We look forward to welcoming you back soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
By Inara
Reviewed: 1 year ago (22/06/2024)
Date of experience: 06/2024

Very frustrated . In spite I was a guest , the staff doesn't speak English , making us speak on our fingers like in zoo, and making us feeling that we are not a human being . The Front Office staff was not helpful , not polite , rude and insulting us, coz we are not EU guests, lying and they're grinning after us. The FO clerk was also confident of his impunity and said us to do whatever we want as he doesnt care

Dear guest,
Thank you for sharing your feedback regarding your stay with us. I understand that you were unhappy with the room provided and the service received at our reception. However, I must address several inaccuracies in your account.
Firstly, while it is entirely reasonable for a guest to be dissatisfied with a room and request a change, our staff do not tolerate any form of verbal abuse or insults. I was informed of the situation by our reception team, who reported significant difficulty in communicating with you due to aggressive behavior on your part. Upon reviewing the footage, it is clear that the interaction did not transpire as you described.
Our hotel was indeed fully booked during your stay, and we made every effort to accommodate room change requests within the constraints of our occupancy. The allegations of racist behavior are particularly concerning and completely unfounded. Our staff is composed of individuals from diverse backgrounds, including Senegal, the Philippines, India, Spain, France,... all of whom work together harmoniously. Accusations of racism are serious and unacceptable, especially given the diverse and inclusive environment we foster.
Regarding the refusal to provide my personal contact information, please understand that our staff is trained to handle guest complaints professionally and to escalate matters appropriately within our management structure. It is standard policy not to disclose personal contact details of management.
We strive to ensure all guests have a pleasant experience, and I regret that we did not meet your expectations on this occasion. However, maintaining respect and civility is paramount, and our team is committed to upholding these values.
Sincerely,
Joan Fuentes, Manager HCC Taber
No Public Name
Reviewed: 1 year ago (21/06/2024)
Date of experience: 06/2024

Buena y efectiva

Dear guest,
Thank you for the time spent sharing with us the evaluation of your experience.
We are so happy to read that your stay fulfiled your expectations.
We hope to welcome you again soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
No Public Name
Reviewed: 1 year ago (21/06/2024)
Date of experience: 06/2024

Sehr freundlicher Empfang und große Hilfsbereitschaft in allen Bereichen und Anliegen

Dear Guest,
Thank you for taking the time to share your feedback on your recent stay with us.
We are thrilled to hear that your experience met your expectations. Our team works hard to ensure that every guest has a memorable stay, and it's rewarding to know that we succeeded in your case. We take note of your comments regarding the amenities.
We look forward to welcoming you back soon.
Warm regards,
Joan Fuentes, Manager HCC Taber
No Public Name
Reviewed: 1 year ago (19/06/2024)
Date of experience: 06/2024

goede ervaring, wel vrij lange wachttijd bij het inchecken, Nespresso koffie apparaat op de kamer zou fijn zijn in deze prijsklasse

Dear Annechia Henriet Van Den Berg,
Thank you for sharing your feedback regarding your recent stay at Hotel HCC Taber. We appreciate your time and effort in providing such detailed comments.
Firstly, we are pleased to hear that you had a generally good experience with us and found our central location convenient. We strive to offer our guests the best possible service and comfort, and your observations are invaluable in helping us achieve this goal.
I sincerely apologize for the delay you experienced during the check-in process. We understand how important a smooth and prompt check-in is after a long journey, and we will review our procedures to ensure quicker service in the future.
Regarding the Nespresso machine, we appreciate your suggestion and will consider this addition to enhance our guests' in-room experience.
We are glad you enjoyed our breakfast but regret that the fruit salad and the quality of the coffee did not meet your expectations. We will certainly take your feedback into account as we continuously work on improving our breakfast offerings.
Your comments on our room's cleanliness and the overall service are encouraging, and we will strive to maintain and improve these standards. While we regret that you did not find the additional benefits of booking directly with us compelling, we appreciate your honesty and will look into offering more value-added benefits in the future. although you booked a single room we were able to offer a bigger room with extra costs, but I saw it did not fullfilled your expectations as well, I am sorry for that.
Thank you once again for your valuable feedback. We hope to welcome you back to Hotel HCC Taber on your next visit to Barcelona and provide you with an even better experience.
Best regards,
Joan Fuentes, Manager hCC taber
By Maarten
Reviewed: 1 year ago (18/06/2024)
Date of experience: 06/2024

Goed

Dear Guest,
Thank you for taking the time to share your feedback about your recent experience with us. We're delighted to hear that your stay met your expectations.
It's always our aim to ensure our guests have a great experience, and we're thrilled that we were able to achieve this during your time with us. We will check the bathroom issue.
We look forward to welcoming you back soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
No Public Name
Reviewed: 1 year ago (17/06/2024)
Date of experience: 06/2024

Das Hotel ist in einer sehr guten Lage! Die Mitarbeiter sind freundlich.

Sehr geehrter Kunde,
Vielen Dank für die hohe Bewertung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten.
Vielen Dank.
Joan Fuentes, Direktor HCC Taber
No Public Name
Reviewed: 1 year ago (17/06/2024)
Date of experience: 06/2024

L

Dear guest,
Thank you for the time spent sharing with us the evaluation of your experience.
We are so happy to read that your stay fulfiled your expectations.
We hope to welcome you again soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
By Jang-uk Lee
Reviewed: 1 year ago (14/06/2024)
Date of experience: 06/2024

Thanks!

Dear Guest,
Thank you for taking the time to share your feedback about your recent experience with us. We're delighted to hear that your stay met your expectations.
It's always our aim to ensure our guests have a memorable experience, and we're thrilled that we were able to achieve this during your time with us.
We look forward to welcoming you back soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
By Lau Patrik
Reviewed: 1 year ago (14/06/2024)
Date of experience: 06/2024

Wir hatten das spezielle Problem das Hotel und den Flug über die Insolvente FTI gebucht zu haben.
Die Kommunikation mit dem Hotel
Und die Problemlösung waren sehr freundlich, kulant und unkompliziert - Dank an Yolanda.
Wir konnten privat umbuchen und nach Ankunft im Hotel zahlen.
Sauberes gut gelegenes Hotel mit freundlichen und aufmerksamen Mitarbeitern.
Gerne wieder

Sehr geehrter Kunde,
Vielen Dank für die hohe Bewertung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten.
Vielen Dank.
Joan Fuentes, Direktor HCC Taber
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