HCC TABER hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,549 reviews across 10 portals
:
No Public Name
Reviewed: 1 year ago (27/05/2024)
Date of experience: 05/2024

Tout à fait satisfaite de l'hôtel. Accueil très agréable, avec personnel parlant français (plus facile quand on ne maîtrise pas parfaitement l'anglais non plus...). Verre de bienvenue, sympa.

Chère Madame Montes,

Nous vous remercions sincèrement d'avoir partagé votre expérience au sein de l'Hôtel HCC Taber. Nous sommes ravis d'apprendre que vous avez été entièrement satisfaite de notre accueil chaleureux et de notre personnel francophone, ce qui a rendu votre séjour plus agréable, surtout en ne maîtrisant pas parfaitement l'anglais.

En ce qui concerne les confitures servies au petit-déjeuner, nous sommes en train d'évaluer la possibilité de les remplacer par des pots en verre, comme vous le suggérez, afin d'améliorer davantage cette expérience.

Quant au prix de la nuitée, nous comprenons votre point de vue et souhaitons vous informer que les tarifs peuvent varier en fonction de la disponibilité et de la période de réservation. Nous nous efforçons toutefois de proposer la meilleure valeur possible compte tenu de notre emplacement privilégié au centre de Barcelone.

Nous vous remercions une fois de plus pour vos commentaires détaillés, qui nous aident à continuer à améliorer nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'Hôtel HCC Taber et de vous offrir une expérience encore plus satisfaisante.

Bien cordialement,
Joan Fuentes, Directeur HCC Taber
No Public Name
Reviewed: 1 year ago (27/05/2024)
Date of experience: 05/2024

Amazing

Dear Guest,
Thank you for taking the time to share your feedback on your recent stay with us.
We are thrilled to hear that your experience met your expectations. Our team works hard to ensure that every guest has a memorable stay, and it's rewarding to know that we succeeded in your case.
We look forward to welcoming you back soon.
Please don't hesitate to reach out if there's anything else we can assist you with.
Warm regards,
Joan Fuentes, Manager HCC Taber
No Public Name
Reviewed: 1 year ago (26/05/2024)
Date of experience: 05/2024

We loved our stay at HCC Taber in Barcelona. The welcome drink and rooftop terrace was a great bonus. The only issue was that our shower leaked badly and completely soaked anything that was on the floor, otherwise we had a wonderful stay.

Dear guest,
Thank you for the time spent sharing with us the evaluation of your experience.
We are so happy to read that your stay fulfiled your expectations.
We hope to welcome you again soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
No Public Name
Reviewed: 1 year ago (25/05/2024)
Date of experience: 05/2024

Friendly & helpful service

Dear Ms. Dilonardo,

Thank you very much for your kind feedback regarding your recent stay at Hotel HCC Taber. We are delighted to learn that you had a pleasant experience and that our service, location, and amenities met your expectations.

Your comments about our friendly and helpful service are truly appreciated. It is our goal to provide each guest with exceptional hospitality, and we are pleased that this was reflected in your stay. Your high ratings for the room, breakfast, location, cleanliness, and service are a testament to our team's dedication to maintaining high standards.

We note your NPS score of 8/10 for recommending us to a friend or acquaintance, and we appreciate your honest assessment. We are committed to continuously improving and ensuring that every aspect of our guests' stay is perfect.

Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Hotel HCC Taber in the near future.

Best regards,
By Oscar Adega
Reviewed: 1 year ago (23/05/2024)
Date of experience: 05/2024

Uy buena predisposición del personal.

Estimada clienta,
Muchas gracias por haber elegido el HCC Taber para alojarse durante su reciente estancia en la ciudad y por la alta valoración que nos ha otorgado.
Nos alegra mucho saber que disfrutó de su estancia y que hemos estado a la altura de sus expectativas en aspectos tan importantes como las instalaciones, la ubicación y el desayuno.
Esperamos recibirle de nuevo en breve.
Un afectuoso saludo.
Joan Fuentes, Dirección HCC Taber
No Public Name
Reviewed: 1 year ago (23/05/2024)
Date of experience: 05/2024

excellent

Dear guest,
Thank you for the time spent sharing with us the evaluation of your experience.
We are so happy to read that your stay fulfiled your expectations.
We hope to welcome you again soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
No Public Name
Reviewed: 1 year ago (23/05/2024)
Date of experience: 05/2024

Not the happy experience during staying.

Dear Ms. Eunjung Joy Lee,

Thank you for sharing your feedback with us. We appreciate your insights, which are crucial for us to improve our services.

Regarding the electric kettle issue, I apologize for the inconvenience caused by the rusted kettle provided. Our team strives to maintain high standards, and I regret that we couldn't offer a replacement at that moment. We will certainly look into this matter to ensure it does not recur.

Regarding your comments on staff friendliness, I am truly sorry to hear about your experience. This is not reflective of the level of hospitality we aim to provide, and we will address this internally to ensure all guests feel welcome and well-served.

Additionally, your observations about cleanliness and the location's convenience are duly noted. Rest assured, we are committed to enhancing these aspects to meet your expectations and those of our other valued guests.

We appreciate your valuable feedback and hope you would consider giving us another opportunity to serve you better in the future.

Warm regards,
Joan Fuentes, Manager HCC Taber
By Camelia Tomescu
Reviewed: 1 year ago (21/05/2024)
Date of experience: 05/2024

A nice experience. We will be back soon. :-)

Dear guest,
Thank you for the time spent sharing with us the evaluation of your experience.
We are so happy to read that your stay fulfiled your expectations.
We hope to welcome you again soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
No Public Name
Reviewed: 1 year ago (21/05/2024)
Date of experience: 05/2024

Ótima.

Gentile cliente,
Grazie mille per aver scelto l'HCC Taber per il suo recente soggiorno in città e per l'alta valutazione che ci ha dato.
Siamo molto felici di sapere che ha apprezzato il suo soggiorno e che siamo riusciti a soddisfare le sue aspettative.
Speriamo di accoglierla nuovamente molto presto.
Un cordiale saluto.
Joan Fuentes, Direttore HCC Taber
No Public Name
Reviewed: 1 year ago (19/05/2024)
Date of experience: 05/2024

Very happy with cleanliness and room size. Special mention of Paula at Front Desk - she was exceptionally helpful. All staff interactions with us were positive and professional. Much better than many 4 star properties we have stayed at in the past.

Dear Guest,
Thank you for taking the time to share your feedback about your recent experience with us. We're delighted to hear that your stay met your expectations.
It's always our aim to ensure our guests have a memorable experience, and we're thrilled that we were able to achieve this during your time with us.
We look forward to welcoming you back soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
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