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Public Reviews Score
88%

"Very satisfied"

Based on 6,797 reviews across 8 portals
:
By Oscar Adega
Reviewed: 2 years ago (23/05/2024)
Date of experience: 05/2024

Uy buena predisposición del personal.

Estimada clienta,
Muchas gracias por haber elegido el HCC Taber para alojarse durante su reciente estancia en la ciudad y por la alta valoración que nos ha otorgado.
Nos alegra mucho saber que disfrutó de su estancia y que hemos estado a la altura de sus expectativas en aspectos tan importantes como las instalaciones, la ubicación y el desayuno.
Esperamos recibirle de nuevo en breve.
Un afectuoso saludo.
Joan Fuentes, Dirección HCC Taber
No Public Name
Reviewed: 2 years ago (23/05/2024)
Date of experience: 05/2024

excellent

Dear guest,
Thank you for the time spent sharing with us the evaluation of your experience.
We are so happy to read that your stay fulfiled your expectations.
We hope to welcome you again soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
No Public Name
Reviewed: 2 years ago (23/05/2024)
Date of experience: 05/2024

Not the happy experience during staying.

Dear Ms. Eunjung Joy Lee,

Thank you for sharing your feedback with us. We appreciate your insights, which are crucial for us to improve our services.

Regarding the electric kettle issue, I apologize for the inconvenience caused by the rusted kettle provided. Our team strives to maintain high standards, and I regret that we couldn't offer a replacement at that moment. We will certainly look into this matter to ensure it does not recur.

Regarding your comments on staff friendliness, I am truly sorry to hear about your experience. This is not reflective of the level of hospitality we aim to provide, and we will address this internally to ensure all guests feel welcome and well-served.

Additionally, your observations about cleanliness and the location's convenience are duly noted. Rest assured, we are committed to enhancing these aspects to meet your expectations and those of our other valued guests.

We appreciate your valuable feedback and hope you would consider giving us another opportunity to serve you better in the future.

Warm regards,
Joan Fuentes, Manager HCC Taber
By Camelia Tomescu
Reviewed: 2 years ago (21/05/2024)
Date of experience: 05/2024

A nice experience. We will be back soon. :-)

Dear guest,
Thank you for the time spent sharing with us the evaluation of your experience.
We are so happy to read that your stay fulfiled your expectations.
We hope to welcome you again soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
No Public Name
Reviewed: 2 years ago (21/05/2024)
Date of experience: 05/2024

Ótima.

Gentile cliente,
Grazie mille per aver scelto l'HCC Taber per il suo recente soggiorno in città e per l'alta valutazione che ci ha dato.
Siamo molto felici di sapere che ha apprezzato il suo soggiorno e che siamo riusciti a soddisfare le sue aspettative.
Speriamo di accoglierla nuovamente molto presto.
Un cordiale saluto.
Joan Fuentes, Direttore HCC Taber
No Public Name
Reviewed: 2 years ago (19/05/2024)
Date of experience: 05/2024

Very happy with cleanliness and room size. Special mention of Paula at Front Desk - she was exceptionally helpful. All staff interactions with us were positive and professional. Much better than many 4 star properties we have stayed at in the past.

Dear Guest,
Thank you for taking the time to share your feedback about your recent experience with us. We're delighted to hear that your stay met your expectations.
It's always our aim to ensure our guests have a memorable experience, and we're thrilled that we were able to achieve this during your time with us.
We look forward to welcoming you back soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
By Stella Maris Dechia
Reviewed: 2 years ago (17/05/2024)
Date of experience: 05/2024

Excelente!! Muchas gracias.
Ya los recomendé.

Estimada clienta,
Muchas gracias por haber elegido el HCC Taber para alojarse durante su reciente estancia en la ciudad y por la alta valoración que nos ha otorgado.
Nos alegra mucho saber que disfrutó de su estancia y que hemos estado a la altura de sus expectativas.
Esperamos recibirle de nuevo en breve.
Un afectuoso saludo.
Joan Fuentes, Dirección HCC Taber
No Public Name
Reviewed: 2 years ago (17/05/2024)
Date of experience: 05/2024

aVery pleasant stay in a hotel which exceeded my expactations with a very friendly staff.

Dear Guest,
Thank you for taking the time to share your feedback about your recent experience with us. We're delighted to hear that your stay met your expectations.
It's always our aim to ensure our guests have a memorable experience, and we're thrilled that we were able to achieve this during your time with us.
We look forward to welcoming you back soon.
Kind regards,
Joan Fuentes, Manager HCC Taber
By Adrian
Reviewed: 2 years ago (16/05/2024)
Date of experience: 05/2024

Muy lindo hotel, habitaciones amplias, buen desayuno y buena ubicación.

Estimada clienta,
Muchas gracias por haber elegido el HCC Taber para alojarse durante su reciente estancia en la ciudad y por la alta valoración que nos ha otorgado.
Nos alegra mucho saber que disfrutó de su estancia y que hemos estado a la altura de sus expectativas en aspectos tan importantes como las instalaciones, la ubicación y el desayuno.
Esperamos recibirle de nuevo en breve.
Un afectuoso saludo.
Joan Fuentes, Dirección HCC Taber
No Public Name
Reviewed: 2 years ago (16/05/2024)
Date of experience: 05/2024

good apart from the bed, didnt spend much time in the room other than sleeping & changing

Dear Clair Judith Havard,

Thank you for taking the time to share your feedback with us. We genuinely apologize for the inconvenience you experienced regarding the bed situation during your recent stay at Hotel HCC Taber.

Upon reviewing your reservation, we regret to inform you that there were no specific notes regarding your bed preference or special celebration. Please be aware that while we always strive to accommodate guest preferences, bed types are subject to availability upon arrival. Unfortunately, due to high occupancy during your stay, we were unable to fulfill your request for a double bed.

We understand the importance of celebrating special occasions such as anniversaries and birthdays, and we are truly sorry that the twin beds pushed together did not meet your expectations, resulting in discomfort during your sleep.

In an effort, we upgraded you to a superior room with a balcony at no additional cost. It was our intention to enhance your experience with this gesture, and we deeply regret that it did not meet your expectations.

We hope you will give us another opportunity to exceed your expectations on your future visits to Barcelona.

Warm regards,
Joan Fuentes, Manager HCC Taber
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