HCC TABER

Cher Monsieur Daniel Roussel,

Nous vous remercions chaleureusement d'avoir pris le temps de partager votre expérience suite à votre récent séjour dans notre hôtel, et pour votre excellente évaluation.

Nous sommes ravis d'apprendre que nous avons pu satisfaire votre préférence pour la même chambre lors de vos deux visites. C'est un véritable honneur pour nous de bénéficier de votre fidélité au fil des ans, et votre appréciation est une motivation supplémentaire pour toute l'équipe. Nous serions enchantés de vous accueillir à nouveau en 2027 et, bien entendu, nous mettrons tout en œuvre pour que votre prochain séjour soit, une fois de plus, parfait.

Nous prenons également en compte vos remarques concernant l'allumage automatique du téléviseur à l'entrée de la chambre. Nous comprenons que cela puisse être gênant et transmettrons votre suggestion afin d'étudier les améliorations possibles, dans le but de rendre chaque séjour aussi agréable que possible.

Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement et vous remercions sincèrement de votre confiance.

Cordialement,

Joan Fuentes, Directrice HCC Taber

Dear Guest,

We sincerely appreciate you taking a few minutes to share your feedback on your recent stay at our hotel.

We are delighted to hear that your experience was entirely satisfactory and that aspects such as the room's comfort, cleanliness, the service provided by our team, as well as the location and value for money, met your expectations.

Your high ratings and recommendation are a great encouragement to our entire team, who work every day to offer the best possible service to our guests.

We look forward to welcoming you back on your next visit to Barcelona.

Sincerely,

Joan Fuentes, Manager HCC Taber

Dear Ms. Alekseeva,

Thank you for taking the time to share your detailed feedback following your stay with us.

We are very sorry to learn that your experience did not meet your expectations. Regarding the natural light in the room, we would like to clarify that when you checked in and came down to reception to mention that you found the room too dark, we immediately offered you a room change. Due to the location and architectural characteristics of our building in Barcelona’s Eixample, not all of our rooms can be fully exterior-facing or have the same amount of natural light. Should you prefer a Superior Room on a future stay, this is also available upon request, subject to availability and with the corresponding supplement.

We are particularly sorry to hear about the stained towels in the first room, so is for this that we offered the new room. You did not say anything about the sheets. This is certainly not the standard we aim to provide and is not something usual at our hotel, as reflected in the feedback we regularly receive regarding cleanliness. Nevertheless, we take your comments very seriously and will reinforce this matter with our housekeeping team.

Regarding the unpleasant smell in the bathroom, we are also sorry that you experienced this. As it was not reported to our reception team during your stay, we were unable to investigate or assist you at the time. We always encourage our guests to let us know about any issue as soon as they notice it, so that we can do our best to find a solution during their stay, as we did.

As for the furniture and decoration, we understand that these are matters of personal taste and appreciate that our style may not have been to your liking. We also regret that the noise from neighbouring rooms and the metro affected your comfort. The hotel is located in a central area of Barcelona, and the building’s location means that some degree of city and metro noise can unfortunately be perceived in certain rooms.

We are pleased, at least, that you appreciated our central location, and we are sorry that the overall experience did not live up to your expectations.

Thank you again for sharing your comments, which help us identify areas where we can continue to improve.

Kind regards,
Joan Fuentes, Manager HCC Taber