Heritage.Hotel Hallstatt hotel logohotel logo
Public Reviews Score
85%

"Very satisfied"

Based on 5,534 reviews across 11 portals
:
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (17/05/2017)
Date of experience: 05/2017

The lady at the receiption Washington not so helpful for my requests. Android your hotel prices could be a little cheaper.
Regards

Dear Guest,
many thanks for choosing the Heritage.Hotel Hallstatt and thanks for your review.
May I ask, in which way the reception lady did not help you with your requests?
Your feedback helps us to improve our service.

Thanks for your kind reply!
We would be glad to welcome you again in our hotel in the near future!

Best regards
Simone | Hotel Manager
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (17/05/2017)
Date of experience: 05/2017

I love the hotel with a view but it was distract by tourist during daytime, but it is a nature of this town. But overall location and room is very nice

Dear Mr. Tsai,
thank you so much for your choosing the Heritage.Hotel and thanks for your kind review.
We appreciate that you enjoyed the stay in our hotel and hope that we can welcome you soon again in the near future!

Take care and best regards
Simone | Hotel Manager
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (16/05/2017)
Date of experience: 05/2017

The room is everything we have expected except for no balcony included in our suite. When I reserved the room I thought the balcony is included however on check-in day the reception told me that we booked the last room left which doesn't include balcony. That was a little dispointment of the trip.

Despite of that, Overall I will rate this hotel 5 stars for its location( when u got off the boat at Hallstatt, heritage hotel stands just across the street!) cleanness, equipment( they have capsule coffee machine in the room! And also a nice bathtub) the service is good as well, ie. they allowed an early check-in when we arrive earlier at 12pm that day~~~

Dear Guest,
many thanks for choosing the Heritage.Hotel Hallstatt and thanks for your review.
You booked a deluxe room with us. Our deluxe rooms in house Kainz, house Kainz (main building) was requested from your side do only have lake view - no baloncy and only sometimes french balcony. For your next stay the best would be to book the room directly with us. Then we can help to get your preferred room.
We are glad to hear that you enjoyed the rest of your stay with us. I will forward the compliments of cleanness and service to our staff.

We would be glad to welcome you again in our hotel in the near future!

Best regards
Simone | Hotel Manager
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (16/05/2017)
Date of experience: 05/2017

Very bad, found out shower gel bottle is actually empty at 10pm when I'm about to shower, I called the reception and they said the housing keeping has off the day and ask me to walk myself in the rain for 7-8min to the main building (as I'm in the other building at village entrance) to get the gel, or they can send me in the next morning, I told them I check out early the next morning, they than insist me walk myself there and take it instead of sending someone to fix this. It's hotel responsibility as they claim they provide shower gel in booking page, they miss it than it's theit fault. Why should I walk myself there all the way in the rain over all the stairs to fix their problem?

Dear Guest,
many thanks for choosing the Heritage.Hotel Hallstatt and thanks for your review.
That's to bad to hear that the reception team did not fulfill your wishes and sorry that the housekeeping team did not refill the shampoo and shower gel before the clients check in. I will follow up what happened on that day, usually our reception team is very friendly and helpful.
That's not our standard to treat guests like you mentioned. I would like to apologize again for the circumstances and hope you could enjoy your stay only a little bit.
If you would like to come again to our hotel with a pleasure we would like to offer you a special rate for your next stay and we would like to show you that we are working on our issues.

Hope to welcome you any time again in our hotel.

Best regards
Simone | Hotel Manager
By Mustafa
Leisure travelers
30-39 years
Reviewed: 8 years ago (16/05/2017)
Date of experience: 05/2017

Almost excellent :).

Dear Mustafa,
thank you so much for your choosing the Heritage.Hotel and thanks for your kind review. We appreciate that you enjoyed the stay in our hotel and hope that we can welcome you soon again in the near future!

Take care and best regards
Simone | Hotel Manager
By MaEum Kang
Leisure travelers
20-29 years
Reviewed: 8 years ago (16/05/2017)
Date of experience: 05/2017

Very nice view~~~~~~

Dear MaEum Kang
thank you so much for your choosing the Heritage.Hotel and thanks for your kind review. We appreciate that you enjoyed the stay in our hotel and hope that we can welcome you soon again in the near future!

Take care and best regards
Simone | Hotel Manager
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (16/05/2017)
Date of experience: 05/2017

Ok. The shuttle bus was on time.

Dear Guest,
many thanks for choosing the Heritage.Hotel Hallstatt and thanks for your review.
May I ask, why you did not were that satiesfied with our breakfast and restaurant?
Do you have any suggestions for improvement?
Your feedback helps us to improve our service.

We would be glad to welcome you again in our hotel in the near future!

Best regards
Simone | Hotel Manager
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (16/05/2017)
Date of experience: 05/2017

We liked our room. The view and the comfort of our room.
The only drawback in the price. I understand the uniqueness of the property but I think the hotel is a little on the pricey side. Buffet breaky was expensive too.

Dear Guest,
thank you so much for your choosing the Heritage.Hotel and thanks for your kind review.
It's great to hear that you had a pleasant stay with us.
We already got our delivery with new pillows for all rooms.
We appreciate that you enjoyed the stay in our hotel and hope that we can welcome you soon again in the near future!

Take care and best regards
Simone | Hotel Manager
By Wallace
Leisure travelers
40-49 years
Reviewed: 8 years ago (16/05/2017)
Date of experience: 05/2017

Room, location and view are prefect.
Facility and staff freindiness has room to improve.

Dear Wallace,
many thanks for choosing the Heritage.Hotel Hallstatt and thanks for your review.
It's a pleasure to hear that you enjoyed your stay with us. May I ask, in which way the staff (department?) was not friendly to you.
Your feedback helps us to improve our service.

We would be glad to welcome you again in our hotel in the near future!

Best regards
Simone | Hotel Manager
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (16/05/2017)
Date of experience: 05/2017

위치 및 가격 룸컨디션은 좋았으나, 직원의 친절도가 일부 매우 떨어짐.
한두명을 제외 하고는 전체적으로 친절한 느낌을 받지 못함

Dear Guest,
many thanks for choosing the Heritage.Hotel Hallstatt and thanks for your review.
May I ask, why you did not were that satiesfied with our breakfast buffet? Do you have any suggestions for improvement?
May I ask you in which way the staff (department?) was not friendly to you?
Your feedback helps us to improve our service and train our staff.

We would be glad to welcome you again in our hotel in the near future!

Best regards
Simone | Hotel Manager
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