Heritage.Hotel Hallstatt hotel logohotel logo
Public Reviews Score
85%

"Very satisfied"

Based on 5,538 reviews across 11 portals
:
No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (04/12/2016)
Date of experience: 11/2016

nice hotel with the amazing view of hallstatt.
It will be my long lasting special memory.

Dear Guest,
thank you so much for your choosing the Heritage.Hotel and thanks for your kind review. We are working on exchange our matress.
May we ask why you did not were that satiesfied with the breakfast ? Do you have an suggestions for improvement?

We would be glad to welcome you again in our hotel in the near future!

Best regards
Simone | Deputy Hotel Manager
No Public Name
Business
30-39 years
Reviewed: 9 years ago (04/12/2016)
Date of experience: 11/2016

非常滿意非常滿意非常滿意非常滿意非常滿意
非常滿意非常滿意非常滿意非常滿意非常滿意

Dear Guest,
thank you so much for your choosing the Heritage.Hotel and thanks for your kind review.
We appreciate that you enjoyed the stay in our hotel and hope that we can welcome soon again in the near future!

Take care and best regards
Simone | Deputy Hotel Manager
By Mr.Griangsak Wongpiromsarn
Leisure travelers
60-69 years
Reviewed: 9 years ago (03/12/2016)
Date of experience: 11/2016

we all were happy,we advice to stay at herritage hotel if visit Hallstatt

Dear Mr. Wongpiromsarn,
thank you so much for your choosing the Heritage.Hotel and thanks for your kind review.
We appreciate that you enjoyed the stay in our hotel and hope that we can welcome soon again in the near future!

Take care and best regards to Thailand
Simone | Deputy Hotel Manager
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (03/12/2016)
Date of experience: 11/2016

unvergleichlich und tolles umfeld

Lieber Gast,
vielen Dank das Sie sich Zeit genommen haben uns zu bewerten. Es freut uns, dass Sie einen angenehmen Aufenthalt bei uns im Hause hatten uns Sie die Zeit in Hallstatt genossen haben.

Wir würden uns sehr freuen Sie in naher Zukunft wieder als Gastgeber in Hallstatt begrüßen zu dürfen und wünschen vorab ein frohes Weihnachtsfest!

Herzliche Grüße aus Hallstatt
Simone Scheutz | stellvert. Hoteldirektorin
No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (03/12/2016)
Date of experience: 11/2016

Everything was fine. The location, the view and the clean room. I'm satisfied with this stay at your hotel and I want to visit again.

Dear Jan,
many thanks for choosing the Heritage.Hotel Hallstatt and thanks for your review. Thanks for reviewing our location, view and clean rooms that good.
May we ask why you did not were that satiesfied with the breakfast buffet ? Do you have any suggestions for improvement?

We would be glad to welcome you again in our hotel in the near future!

Best regards
Simone | Deputy Hotel Manager
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (03/12/2016)
Date of experience: 11/2016

服务很棒,很感谢一进店就提供的地图,很有用,还有提供的儿童彩色铅笔让我女儿很开心。不小心打碎了一个玻璃杯,前台工作人员也说没关系。前台的几个工作人员态度都很友善,特别是会说中文的那个,服务尤其好,让人印象特别深刻

Dear Fam. Qli,
thank you so much for your choosing the Heritage.Hotel and thanks for your kind review. We are pleased that you were satisfied with the painting book for your daughter, thanks for reviewing the reception staff that kind. As I am as well reception manager I take personal care that my reception employees are trained and qualified and it make me glad if our guests evaluate our service that good.
We appreciate that you enjoyed the stay in our hotel and hope that we can welcome soon again in the near future!

Take care and best regards
Simone | Deputy Hotel Manager
By Thanun Boonyakiat
Leisure travelers
50-59 years
Reviewed: 9 years ago (02/12/2016)
Date of experience: 11/2016

Overall very excellent

Dear Mr. Thanun Boonyakiat,
thank you so much for your choosing the Heritage.Hotel and thanks for your kind review.
We appreciate that you enjoyed the stay in our hotel and hope that we can welcome soon again in the near future!

Take care and best regards
Simone | Deputy Hotel Manager
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (02/12/2016)
Date of experience: 11/2016

The only reason I gave the room 4 stars instead of 5 is because we could not enjoy the balcony because if we opened it we could smell the cigarette smoke from others on their balcony. What a shame because the view from our room of the lake was spectacular!

Dear Guest,
thank you so much for your choosing the Heritage.Hotel and thanks for your kind review.
Regarding smoking in our hotel - we are a non smoking hotel at all. But in Austria a lot of people still smoke and because of this we allow to smoke on our balconies, on our public terrace and at the entry. If the smoke on the balcony disturbed you that much, please contact the reception next time and they will take care of it!

We appreciate that you enjoyed the stay in our hotel and hope that we can welcome soon again in the near future!

Take care and best regards
Simone | Deputy Hotel Manager
By Jung-Shun Tsai
Leisure travelers
40-49 years
Reviewed: 9 years ago (02/12/2016)
Date of experience: 11/2016

Very good hotel- Good view, good room, friendly staffs...completely satify me on my first travel to Europe.

Dear Mr. Tsai,
thank you so much for your choosing the Heritage.Hotel and thanks for your kind review.
We appreciate that you enjoyed the stay in our hotel and hope that we can welcome soon again in the near future!

Take care and best regards
Simone | Deputy Hotel Manager
No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (01/12/2016)
Date of experience: 11/2016

View from the balcony was good and I like the sloping roof. The room was very spacious, modernly decorated. The food in restaurant Im Kainz tasted not bad. My family and I had dinner there and enjoyed the buffet breakfast the next morning.

Dear Guest,
many thanks for choosing the Heritage.Hotel Hallstatt and thanks for your review.
We are pleased that you enjoyed the breakfast and restaurant in our hotel. We apologize for the not satisfactory sheets and pillows in the room. It is the first time that our guests complaint about the quality of the bedding in our hotel. As I am as well the reception manager in the hotel I take personal care on the kindness of my reception employees and will follow up what happend during your stay. As September was still our peak season, the reception staff is often claimed but the kindness should not be neglected.

Your feedback helps us to improve ourselve!
We would be glad to welcome you again in our hotel in the near future!

Best regards
Simone Scheutz | Deputy Hotel Manager
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