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Public Reviews Score
87%

"Very satisfied"

Based on 14,425 reviews across 12 portals
:
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (17/07/2024)
Date of experience: 07/2024

Guest has not commented on review

No Public Name
Couple
30-39 years
Reviewed: 2 years ago (17/07/2024)
Date of experience: 07/2024

Amazing

No Public Name
Couple
40-49 years
Reviewed: 2 years ago (17/07/2024)
Date of experience: 07/2024

Hotel itself was good, with decent size room (if a little dated). However while the reception staff were friendly, there were some issues.

No Public Name
Business
50-59 years
Reviewed: 2 years ago (17/07/2024)
Date of experience: 07/2024

Guest has not commented on review

No Public Name
Friends
20-29 years
Reviewed: 2 years ago (16/07/2024)
Date of experience: 07/2024

Brilliant! Friendly and accomodating.

No Public Name
Family
70-79 years
Reviewed: 2 years ago (16/07/2024)
Date of experience: 07/2024

Efficient and comfortable

No Public Name
Family
50-59 years
Reviewed: 2 years ago (15/07/2024)
Date of experience: 07/2024

Excellent

No Public Name
Family
30-39 years
Reviewed: 2 years ago (14/07/2024)
Date of experience: 07/2024

Imødekommende, venlig og smilende personale. Værelset er som på billederne. Første og ikke sidste gang vi kommer igen.

Dear Guest,
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team and inspire us to continue providing the best service possible. We look forward to welcoming you back soon!
Warm regards,
Cathy & the Hollywood Media Hotel Team
No Public Name
Alone
70-79 years
Reviewed: 2 years ago (13/07/2024)
Date of experience: 07/2024

Disappointing. When I arrived, on my motorbike, wearing my wet weather gear, I got the impression I was not up to standard as a regular guest, in fact the 2 female members of staff were quite unwelcoming. The male gentleman who showed me the room was a different kettle of fish, and quite cheerful and welcoming. Although the hotel contained many cinema posters, my room, described as Lawrence of Arabia room, the only feature was a mural of Lawrence and 3 comrades. The air con was not very good. The breakfast cost was apparently 21 Euros a day which was I thought a trifle expensive. I was charged for a full car parking space, even though my bike could have fitted in one of several non car sized spaces.

Dear Guest,
We are truly sorry to hear about your disappointing experience at our hotel. Please accept our sincere apologies for the inconveniences you encountered with our staff. This is certainly not the standard of service we strive to provide, and we deeply regret that we fell short during your stay. Your feedback is invaluable to us, and we will be addressing these issues immediately to ensure they do not happen again. We hope you will give us another chance to provide you with the excellent service we are known for.
Thank you for bringing this to our attention.
Best regards,
Laura & the Hollywood Media Hotel Team
Guest Relation Manager
No Public Name
Business
50-59 years
Reviewed: 2 years ago (13/07/2024)
Date of experience: 07/2024

Sehr freundlicher Empfang, nachdem wir das Zimmer nicht gefunden hatten, es war nicht gut ausgeschildert und freundlicherweise wurden wir vom sehr netten Empfangsmitarbeiter dorthin begleitet. Die Zimmer war sehr schön und groß, das Frühstück erste Klasse! Sehr freundlicher Service der Mitarbeitenden. Insgesamt ein sehr schönes, etwas anderes Hotel. Es bleiben viele gute Eindrücke. Wir kommen sehr gerne wieder.

Lieber Gast,
herzlichen Dank für Ihre wunderbare Bewertung! Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Ihre freundlichen Worte bedeuten unserem Team sehr viel und motivieren uns, weiterhin den besten Service zu bieten. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen,
Cathy vom Hollywood Media Hotel Team
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