Hotel Albert 1 hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 3,517 reviews across 13 portals
:
By Beaujean
Couple
50-59 years
Reviewed: 2 years ago (08/02/2024)
Date of experience: 02/2024

Goed gelegen hotel, vriendelijke bediening. Mooie kamers en heerlijk ontbijt!!!!

Geachte heer Beaujean

Hartelijk dank voor uw positieve opmerkingen over ons hotel. We zijn verheugd dat u genoten heeft van onze gunstige ligging, vriendelijke service, mooie kamers en heerlijk ontbijt. We streven ernaar om onze gasten een geweldige ervaring te bieden, en het is fijn om te horen dat we daarin geslaagd zijn.

We hopen u in de toekomst opnieuw te mogen verwelkomen voor een net zo aangenaam verblijf.

Met vriendelijke groet,
hotelmanagementteam
No Public Name
Family
50-59 years
Reviewed: 2 years ago (06/02/2024)
Date of experience: 02/2024

Petit déjeuner très complet et service à table par une dame très souriante. Hôtel très bien situé pour notre visite et proche du parking. Personnel très agréable. Nous y reviendrons :-)

Chère famille Marcoux,

Merci infiniment pour vos aimables mots à propos de votre séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez pleinement apprécié notre petit déjeuner complet et le service attentionné de notre équipe, en particulier celui de notre aimable dame souriante.

Nous sommes également heureux de savoir que notre emplacement central et la proximité du parking ont contribué à rendre votre visite encore plus agréable. Rien ne nous fait plus plaisir que de savoir que nos clients sont satisfaits de leur séjour et nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite à Bruges.

Nous vous remercions encore une fois pour votre gentillesse et votre soutien continu.

Cordialement,
Christoph et équipe
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (06/02/2024)
Date of experience: 02/2024

Excelente. Nos sentimos muy cómodos y muy bien atendidos. Gracias!

Dear Ana Gambini,

Thank you very much for your kind words about your stay at our hotel! We are very pleased to know that you felt comfortable and well cared for during your visit.

It is gratifying to know that you enjoyed the size, decor and cleanliness of the room, as well as the comfort of the bathroom. We strive to pay attention to every detail to ensure an exceptional experience for our guests.

We are also glad to hear that you found the location convenient, especially when traveling by train, and that you found our hotel to offer excellent value for money.

It is great to know that you enjoyed the assorted and tasty breakfast, as well as the special presentation of the double-decker platter. We appreciate your compliments and assure you that we will continue to maintain our high level of quality and service.

Thank you for recommending our hotel. We look forward to having the pleasure of welcoming you again in the future.

Best regards,
hotelmanagement
By DAVID
Couple
50-59 years
Reviewed: 2 years ago (01/02/2024)
Date of experience: 01/2024

Heel tevreden , komen zeker nog eens terug

Beste David,

Hartelijk dank voor uw positieve feedback en voor het delen van uw ervaring met ons. We zijn verheugd te horen dat u tevreden was met uw verblijf in ons hotel en dat u van verschillende aspecten van uw verblijf heeft genoten.

Het doet ons goed om te weten dat u ons vriendelijke en behulpzame onthaal waardeerde, evenals de netheid van de kamer en de nabijheid van het centrum. We streven er altijd naar om een uitstekende service te bieden aan al onze gasten, en het is fijn om te horen dat onze inspanningen gewaardeerd worden.

We waarderen ook uw opmerkingen over het ontbijt. Het is ons doel om onze gasten een smakelijke en bevredigende start van de dag te bieden, en we zijn blij dat u van uw ontbijt genoten heeft.

Nogmaals bedankt voor uw positieve beoordeling en uw voornemen om terug te keren. We kijken ernaar uit om u in de toekomst opnieuw te mogen verwelkomen voor een net zo aangenaam verblijf.

Met vriendelijke groeten,

Hotelmanagement
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (09/01/2024)
Date of experience: 01/2024

Très bon hotel j'y reviendrais

Chère Familee Lemoine,

Nous tenons à vous remercier chaleureusement d'avoir pris le temps de partager votre expérience positive au sein de l'Hôtel Albert 1. Nous sommes ravis de constater que votre séjour a été à la hauteur de vos attentes.

Votre évaluation élogieuse de notre accueil, de la disposition de la chambre, de la propreté, de l'emplacement et du rapport qualité-prix nous comble de joie. C'est notre objectif de fournir un service exceptionnel et de veiller à ce que nos clients se sentent bien pris en charge, et vos commentaires nous encouragent à persévérer dans cette voie.

Nous sommes également enchantés de savoir que le petit-déjeuner a été à la hauteur de vos attentes, et que notre personnel a contribué à rendre votre expérience encore plus agréable.

C'est un honneur de compter sur votre fidélité, et nous serions ravis de vous accueillir à nouveau lors de vos prochains voyages à Bruges. Si vous avez des suggestions ou des préférences spécifiques pour améliorer votre prochain séjour, n'hésitez pas à nous les faire savoir.

Merci de votre confiance et de choisir l'Hôtel Albert 1. Nous sommes impatients de vous recevoir à nouveau dans un avenir proche.

Cordialement,

Christoph et équipe
By Taisia & Simon
Couple
30-39 years
Reviewed: 2 years ago (08/01/2024)
Date of experience: 01/2024

Very friendly helping staff, we enjoyed our stay very much! Clean, neat, comfortable. Just one remark - would be perfect to have a stronger water jet in the shower. Other than that - the hotel and service is outstanding! And thank you very much for a lovely New Year present :)

Dear Taisia & Simon,

Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that our staff could contribute to making your visit memorable.

Your feedback regarding the water pressure in the shower is duly noted, and we appreciate your suggestion for adding fresh vegetables to our breakfast selection. We always strive to improve our services, and your input helps us in this endeavor.

We hope to have the pleasure of welcoming you back in the future. If there is anything specific you would like us to address or if you have any further suggestions, please feel free to let us know.

Thank you once again, and we wish you all the best.

Warm regards,

hotelmanagementteam Albert I***
No Public Name
Family
50-59 years
Reviewed: 2 years ago (07/01/2024)
Date of experience: 01/2024

En recibimiento fue muy bueno, hotel precioso con mucho encanto y buen gusto, la habitación amplia y la de los niños muy acogedora.
El desayuno muy rico y abundante, se sirve en mesa y la señora que nos atendió muy agradable y muy atenta a todo lo que pudiéramos necesitar.
Recomiendo este hotel sin lugar a dudas.

Dear Family Pena,

We sincerely appreciate your kind words and are pleased to hear that you had such a positive experience at our hotel. We are glad that you enjoyed our beautiful and charming establishment, as well as the spaciousness of the room and the cozy atmosphere of the children's room.

It is especially gratifying to know that you enjoyed the rich and plentiful breakfast, as well as the friendly and attentive service of our staff during your stay. We appreciate your recommendation and look forward to welcoming you back in the future.

If there is anything else we can help with to make your future stays even more enjoyable, please do not hesitate to let us know.

Best regards,

hotelmanagementteam Albert I***
No Public Name
Family
40-49 years
Reviewed: 2 years ago (03/01/2024)
Date of experience: 01/2024

If you don't like big hotels then this is an excellent choice, staff were lovely, service amazing and great location.

Dear Mrs. Zelou,

Thank you very much for taking the time to share your experience with us. We are thrilled to receive such positive feedback, and we appreciate your kind words.

It's wonderful to hear that you enjoyed your stay at our hotel, especially appreciating our smaller size, friendly staff, and excellent service. We understand that a more intimate atmosphere is preferred by some guests, and we're delighted to have met your expectations in this regard.

We are pleased that the family room with two bedrooms and an adjoining bathroom suited your needs and provided a comfortable space for your stay. It's great to know that the hotel's location, cleanliness, and the variety of breakfast options contributed to your overall satisfaction.

Your perfect scores on the survey, including a 10 out of 10 on the likelihood scale to recommend us, mean a lot to us. We are committed to maintaining the high standards that have earned us your praise.

If there are specific details about your stay that you would like to highlight or if there's anything else we can assist you with, please feel free to let us know.

Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back on your future visits to the area.

Warm regards,

hotelmanagement
No Public Name
Couple
40-49 years
Reviewed: 2 years ago (02/01/2024)
Date of experience: 12/2023

The worst experience I have in Europe.
The person I front of the desk was rude. This hotel charge me twice.
Really bad!

We appreciate you taking the time to provide feedback about your recent stay at our hotel, and we sincerely apologize for the challenges you encountered during your visit.

First and foremost, we want to address your concern about being charged twice. We assure you that we take such matters seriously, and we are currently investigating this issue to rectify any discrepancies. If there has been an error, we deeply apologize for any inconvenience and assure you that we will promptly address and resolve the situation.

We also want to express our apologies for the less-than-satisfactory experience you had with the service at the front desk. This is certainly not the level of service we aim to provide, and we are committed to addressing your concerns and improving our guest interactions.

Regarding the cleanliness issues you mentioned, particularly finding a pair of socks under the bed and the unpleasant odor, we are sincerely sorry for any discomfort this may have caused. We take cleanliness very seriously, and we will conduct a thorough inspection to ensure such oversights do not recur.

Your feedback is invaluable to us, and we genuinely apologize for any inconvenience you experienced during your stay. We would like to discuss your concerns further and gather more details to address them effectively.

Once again, we apologize for the disappointment you faced, and we hope to have the opportunity to rectify these issues and regain your trust.

Sincerely,
No Public Name
Family
40-49 years
Reviewed: 2 years ago (01/01/2024)
Date of experience: 12/2023

So happy that we booked Hotel Albert - it had a really personal feel and we felt very welcome. The room was even better than we expected and we will definitely stay there again if we visit Bruges in the future.

Dear family Eaton,

Thank you for choosing Hotel Albert for your stay in Bruges, and for taking the time to share your wonderful feedback. We are delighted to hear that your experience exceeded your expectations, and we truly appreciate your positive comments.

It brings us great joy to know that you felt welcomed and enjoyed the personal feel of our hotel. We strive to create a warm and inviting atmosphere for our guests, and we are thrilled that you felt at home.

We're pleased that the room, especially the family room with a separate area for the children, was to your liking. It's always rewarding to provide pleasant surprises for our guests.

Your compliments on the cleanliness, convenient location, and the breakfast service are greatly appreciated. We aim to provide a comfortable and enjoyable experience, and your feedback motivates us to continue delivering exceptional service.

Thank you for your perfect scores on the survey, and for giving us a 10 out of 10 on the likelihood scale to recommend us. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back to Hotel Albert in the future.

If you have any specific highlights of your stay that you'd like to share or if there's anything else we can assist you with, please feel free to let us know.

Warm regards,

hotelmanagement
Hotel Albert
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