No Public Name
Business
40-49 years
Reviewed:
6 years ago
(12/07/2019)
Date of experience:
07/2019
No Public Name
Business
50-59 years
Reviewed:
6 years ago
(05/07/2019)
Date of experience:
07/2019
By Dennis Schreiber
Business
30-39 years
Reviewed:
6 years ago
(04/07/2019)
Date of experience:
07/2019
No Public Name
Alone
40-49 years
Reviewed:
6 years ago
(03/07/2019)
Date of experience:
06/2019
By Fabienne Schröder
Couple
30-39 years
Reviewed:
6 years ago
(02/07/2019)
Date of experience:
06/2019
No Public Name
Business
50-59 years
Reviewed:
6 years ago
(01/07/2019)
Date of experience:
06/2019
By Sven Ohagen
Business
50-59 years
Reviewed:
6 years ago
(19/06/2019)
Date of experience:
06/2019
By Intranic Jokhaji
Business
50-59 years
Reviewed:
6 years ago
(13/06/2019)
Date of experience:
06/2019
No Public Name
Couple
70-79 years
Reviewed:
6 years ago
(11/06/2019)
Date of experience:
06/2019
No Public Name
Couple
50-59 years
Reviewed:
6 years ago
(11/06/2019)
Date of experience:
06/2019
Check in experience was terrible. No code was sent by SMS, despite providing my number via email and sending a chase up mail
thank you very much for your stay in our hotel and for your rating!
Please give me a chance to reply to your critics:
We have sent you a code on your mobile phone, for sure! My colleague has shown you the SMS the other day.
The prices for our rooms are not higher than the average prices of the other hotels in our area. Our hotel is completely renovated (2016), very clean, we have fantastic beds (award winner) and offer a very good breakfast and some services other hotels do not have.
Breakfast is not included in the price and that was surprisingly?
On every booking engine and also on our homepage there's a note that breakfast has to be ordered and paid separately!
You mentioned our breakfast as limited choice?
Here is what we offer: Our breakfast is more worth than 9,40 € because it is very fresh and we only use products from the nearby area and partners. You will get 8 kinds of hot drinks from our WMF-Coffee/Tea-Dispenser, 4 different kinds of tea, 3 types of juice, water, joghurt (natural & fruit), Nutella, honey, 6 different kinds of marmelade & jam, butter, 2 different kinds of Philadelphia Cream Cheese, scrambled eggs & grilled ham, boiled eggs, 5 different kinds of sausages & ham (butcher from our region), 4 different kinds of cheese, 4 different kinds of buns & brezels, cakes (regional bakery), fruits (Pineapple, Kiwi, Apple, Banana), homemade Bircher-Muesli, other kinds of muesli & cereals.
What have you missed? Red beans, fish & chips? Sorry, not our and not our guests style!
The room was too small?
You have booked one our Basic Single Rooms, the cheapest rooms we offer. On every booking engine there's a note how big our different kinds of rooms are. On the other hand, your company has a separate rate contract with us so you will get cheaper rates when you book directly and when you mention that you are an employee of the company. Why didn't you use this benefit?
For business travelers we are very attractive - 90% of our guests are business travelers and we are mostly fully booked from Monday to Thursday.
Our system with the SMS-note to our guests is proved and is working nearly perfect - except the recipient does not read it... (not our fault)!
We look forward to hosting you again the next time you visit our beautiful Remstal region.
With my very best regards
Stefan Kunz
(Director)