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Public Reviews Score
81%

"Very satisfied"

Based on 3,324 reviews across 9 portals
:
No Public Name
Friends
60-69 years
Reviewed: 6 years ago (29/09/2019)
Date of experience: 09/2019

Staff was incredibly nice and helpful. Missing coffee in the room.

Hello, thank you very much for your comment. This encourages us in our daily work. Well, coffee, tea and hot water can get obtained all day long in the breakfast room. it can be taken up to the room. Best wishes and see you soon. Ursula Brun, Front Office
By PierAngela
Business
50-59 years
Reviewed: 6 years ago (29/09/2019)
Date of experience: 09/2019

A Very good experience! highly recommended

Good day from Lucerne, thank you very much for your kind reveiw. We're happy to know that you enjoyed your stay with us and have felt comfortable. We would very much appreciate, when you'll recommend our hotel further. Of course we'd be pleased to see you again. Best autumn wishes, Ursula Brun, Front Office
By Wendy Peters
Couple
50-59 years
Reviewed: 6 years ago (29/09/2019)
Date of experience: 09/2019

Plenty of choices and plenty of food

Hello, thank you so much for your great comment. It is with pleasure to learn that you enjoyed the variety of our breakfast buffet. Only with a fine start into the day you've enough power to explore the beautifull surroundings of Lucerne. Best regards and maybe we'll see you again in the future. Ursula Brun, Front Office
By Sharon
Couple
70-79 years
Reviewed: 6 years ago (28/09/2019)
Date of experience: 09/2019

We did go but hadn't reserved a table as we arrived late & the restaurant was full.

Hello, thank you for staying with us and your kind review. Good to know that you finally had a table in our restaurant. Best autumn wishes, Ursula Brun, Front Office
No Public Name
Couple
70-79 years
Reviewed: 6 years ago (28/09/2019)
Date of experience: 09/2019

one day not enough to tell

No Public Name
Couple
60-69 years
Reviewed: 6 years ago (27/09/2019)
Date of experience: 09/2019

Very good. Quiet and has elevator

Hello, we're happy that you're quoting your stay with us as very good. It is with pleasure to know that you enjoyed your stay.
Best wishes from Lucerne, Ursula Brun, Front Office
By Loew
Couple
80+ years
Reviewed: 6 years ago (26/09/2019)
Date of experience: 09/2019

Valable pour très court séjour....

Bonjour, merci beaucoup pour votre commentaire. Il est avec plaisir que votre séjour a été à votre satisfaction.
Meilleures salutations de Lucerne, Ursula Brun, Réception
No Public Name
Friends
70-79 years
Reviewed: 6 years ago (24/09/2019)
Date of experience: 09/2019

Zimmerangebot zur Straße (s.o.): ko-Kriterium

Grüezi, besten Dank für Ihr Feedback. Nun, wir sind ein Stadthotel und da gibt es auch Zimmer zur Strasse. Wir sind immer gerne bereit, eine gute Lösung für unsere Gäste zu suchen. Schade, dass Sie nicht mit uns gesprochen haben. Mit frohem Herbstgruss aus Luzern, Ursula Brun, Front Office
No Public Name
Couple
60-69 years
Reviewed: 6 years ago (24/09/2019)
Date of experience: 09/2019

Zweckmässig, sauber..

Hallo aus Luzern, vielen Dank für Ihre Rückmeldung. Schön, dass unser Hotel für Sie den zweck erfüllt hat und Sie sich bei uns wohlgefühlt haben.
Mit frohem Luzernergruss, Ursula Brun, Front Office
No Public Name
Couple
70-79 years
Reviewed: 6 years ago (24/09/2019)
Date of experience: 09/2019

WE were very pleased with our stay

Hello, thank you for staying with us. It is with pleasure to learn that you've been pleased with our services.
Best regards from Lucerne, Ursula Brun, Front Office
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