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Public Reviews Score
82%

"Very satisfied"

Based on 2,973 reviews across 9 portals
:
No Public Name
Alone
50-59 years
Reviewed: 5 years ago (30/08/2020)
Date of experience: 08/2020

Ottima esperienza. Unico neo: i lavori di rifacimento della facciata adiacente che però sono transitori.

Gentile cliente, grazie mille per il Suo commento. Siamo felici che avete gradito la nosta situazione nella città vecchia e i nostri servizi. Speriamo di potervi dare nuovamente il benvenuto in un'altra occasione. Distinti saluti da Lucerna, Ursula Brun, Ricevimento
No Public Name
Family
20-29 years
Reviewed: 5 years ago (30/08/2020)
Date of experience: 08/2020

Molto bene. Il personale è molto gentile.

Buongiorno, grazie mille per il Suo gentile commento. Siamo contenti che il Suo soggiorno Le ha piacuto. Speriamo di poterLe dare nuovamente il benvenuto in un'altra occasione. Saluti da Lucerna, Ursula Brun, Ricevimento
By Nathalia
Couple
30-39 years
Reviewed: 5 years ago (20/08/2020)
Date of experience: 08/2020

Everything was fine, the room was better than we expected.

Hello, thank you very much for your kind review. We're pleased to learn, that you felt comfortable staying with us. We'd be happy to welcome you again in the future.
Best wishes from Lucerne, Ursula Brun, Front Office
No Public Name
Couple
50-59 years
Reviewed: 5 years ago (16/08/2020)
Date of experience: 08/2020

Merci pour l'accueil

Bonjour, merci beaucoup de votre commentaire. Nous étions très heureux de votre visite et nous espérons de vous revoir à une autre occasion. Meilleures salutations, Ursula Brun, Réception
No Public Name
Friends
50-59 years
Reviewed: 5 years ago (15/08/2020)
Date of experience: 08/2020

Hôtel agréable, extrêmement bien situé, le personnel est sympathique et accueillant

Bonjour, nous vous remercions de votre commentaire. Nous sommes très contents que votre séjour vous a plu et que nous vous avons vous convaincu avec notre service. Peut-être nous vous verrons encore une fois dans le futur. Meilleures salutations de Lucerne, Ursula Brun, Réception
By Alex
Couple
40-49 years
Reviewed: 5 years ago (15/08/2020)
Date of experience: 08/2020

Hotel is very central but room is very basic

By Virginia
Couple
20-29 years
Reviewed: 5 years ago (14/08/2020)
Date of experience: 08/2020

it was ok, clean rooms, good location. The breakfast was okay as well, not much of a choice though. The biggest issue was the room - it was very hot, like sauna, because of the sun. We didn't realize that was the case when we checked in so we didn't ask for another room straight away. A few hours later we went to the reception to complain, they only gave us a second fan and an apology (both of which did nothing to help us with the heat).

No Public Name
Couple
60-69 years
Reviewed: 5 years ago (10/08/2020)
Date of experience: 08/2020

en tout point correspondant à nos attentes

By Claudine
Family
50-59 years
Reviewed: 5 years ago (03/08/2020)
Date of experience: 07/2020

Très satisfaite. Excellent rapport qualité / prix.

No Public Name
Couple
40-49 years
Reviewed: 5 years ago (17/07/2020)
Date of experience: 07/2020

Goed, zonder meer, met een prima ligging t.o.v. het centrum en het meer.

Hello, thank you for taking your time to write your opinion. Great that you enjoyed our central position and the closeness to the fantastic lake.
Best regards from Lucerne, Ursula Brun, Front Office
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