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Public Reviews Score
82%

"Very satisfied"

Based on 3,130 reviews across 9 portals
:
By youdonot needmyname
Couple
60-69 years
Reviewed: 6 years ago (22/05/2019)
Date of experience: 05/2019

Everything was fine, location convenient

Dear guest, thank you so much for your review. We're happy to have met with all your requirements. It would be with great pleasure to welcome you again. Until then we remain with best regards from Lucerne, Ursula Brun, Front Office
By Yunju Chen
Couple
30-39 years
Reviewed: 6 years ago (20/05/2019)
Date of experience: 05/2019

Very comfortable and clean. Only the pillows were too soft for us.

Hello, thank you for your nice comment. It is with satisfaction to learn that you enjoyed your stay with us. Maybe we see you again in the future.
Best wishes from Lucerne, Ursula Brun, Front Office
No Public Name
Business
30-39 years
Reviewed: 6 years ago (20/05/2019)
Date of experience: 05/2019

Lage ist top, sehr solides und gutes Hotel.

No Public Name
Couple
50-59 years
Reviewed: 6 years ago (19/05/2019)
Date of experience: 05/2019

Das Bad sollte mal renoviert werden ist in die Jahre gekommen

Hallo, vielen Dank für Ihre Rückmeldung. Wir sind laufend daran unsere Einrichtungen zu erneuern. Evtl. schauen Sie ja wieder einmal bei uns vorbei. Mit frohem Sonntagsgruss, Ursula Brun, Front Office
By tony
Couple
50-59 years
Reviewed: 6 years ago (17/05/2019)
Date of experience: 05/2019

happy for what we pay

Dear guest, thank you very mcuh for your your review. We're happy that you enjoyed your stay with us and appreciated our services. Maybe we'll see you again in the future. Best wishes from Lucerne, Ursula Brun, Front Office
By Derek Ryan and Margaret McNama..
Group
70-79 years
Reviewed: 6 years ago (16/05/2019)
Date of experience: 05/2019

Loved the main part of the hotel and garden, but was very disappointed in our room

Dear Derek and Margaret, thank you for your feedback. We're happy that you generally liked your stay with us, are bit disapointed, that you didn't tell us your inconveniences about the room. We're always keen on helping our guests to feel comfortable. Best regards, Ursula Brun, Front Office
By Tony grasso
Couple
60-69 years
Reviewed: 6 years ago (15/05/2019)
Date of experience: 05/2019

Very happy with facilities & location ,& loved the auto coffee machine.

Dear guest, thank you for your comment. It's with pleasure that you enjoyed your stay with us and would be very happy to welcome you again in the future. Best wishes from Lucerne, Ursula Brun, Front Office
By Наталья
Couple
60-69 years
Reviewed: 6 years ago (15/05/2019)
Date of experience: 05/2019

Отель среднего уровня. Не понравился завтрак.

By Martin
Family
60-69 years
Reviewed: 6 years ago (09/05/2019)
Date of experience: 05/2019

It was above out expectations and would recommend highly. Perhaps if La Pin is so popular you would recommend that guests make a reservation if they plan to eat there.

No Public Name
Group
60-69 years
Reviewed: 6 years ago (09/05/2019)
Date of experience: 05/2019

Friendly and very helpful staff and a great location close to many great sights.

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