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Public Reviews Score
82%

"Very satisfied"

Based on 3,133 reviews across 9 portals
:
By Felder
Couple
60-69 years
Reviewed: 7 years ago (04/01/2019)
Date of experience: 01/2019

Zentral gelegen. Bis auf kleine, personenabhängige Servicemängel alles sehr zufriedenstellend. Die Zimmer etwas klein und kalt. Das Frühstücksbuffet sehr, sehr gut

Guten Tag, besten Dank für Ihr Feedback. Nur mit den Inputs unserer Gäste können wir unsere Leistungen stetig verbessern. Es freut uns sehr, dass Ihnen das Angebot auf unserem Frühstücksbuffet gefallen hat. Dass es personenabhängige Mängel gab bedauern wir sehr. Gerne hätten wir dazu Stellung bezogen. Wir hoffen, dass Sie tolle Erinnerungen an Ihren Aufenthalt in Luzern mitgenommen haben und würden uns sehr freuen, Sie bei einer anderen Gelegenheit wieder bei uns begrüssen zu dürfen. Mit frohem Wintergruss, Ursula Brun
By Hafner
Couple
60-69 years
Reviewed: 7 years ago (04/01/2019)
Date of experience: 01/2019

Wir sind sehr zufrieden!

Lieber Gast, herzlichen Dank für die grossartige Rückmeldung. Wir freuen uns sehr, dass Sie mit unseren Leistungen zufrieden waren. Dies motiviert uns, so weiter zu machen. Es würde uns freuen, Sie erneut bei uns begrüssen zu dürfen. Frohe Wintergrüsse aus Luzern, Ursula Brun, Front Office
By Lubnan
Family
40-49 years
Reviewed: 7 years ago (01/01/2019)
Date of experience: 12/2018

Muy buena, buen hotel , buena ubicación

Dear guest, many thanks for your kind review. We are happy that you enjoyed your stay with us. Maybe we'll see you again. Best regards from Lucerne, Ursula Brun, Front Office
By Marina
Couple
30-39 years
Reviewed: 7 years ago (01/01/2019)
Date of experience: 12/2018

Very good location, good service

By Brigitta
Couple
50-59 years
Reviewed: 7 years ago (30/12/2018)
Date of experience: 12/2018

très satisfait de notre premier séjour à Lucerne

By Giovanni
Family
60-69 years
Reviewed: 7 years ago (26/12/2018)
Date of experience: 12/2018

Very good. Staff excellent

By Anna young
Family
30-39 years
Reviewed: 7 years ago (09/12/2018)
Date of experience: 12/2018

An EXCELLENT location in the middle of Lucerne. Five minutes from the Lion Monument and museum, plenty of shopping and dining, 10-15 minute walk to the lovely Chapel and Mill bridges. A bit strange to walk through the mall to get to the entrance (be sure to look at the road view on google maps beforehand if you drive), but otherwise convenient parking in the city.

Good day, many thanks for your kind review. It is with great pleasure to learn, that you enjoyed your stay at our hotel, as well as our location in the heart of the old town. We hope, you have a bucket of nice memories of your stay in Lucerne and, maybe you'll come back. It would be nice to welcome you again. Best christmas wishes, Ursula Brun, Front Office
By Silvia
Couple
40-49 years
Reviewed: 7 years ago (04/12/2018)
Date of experience: 12/2018

Buona posizione, stanze spaziose e silenziose. Stanze pulite, personale gentile e disponibile

Buongiorno, siamo molto contenti che avete trascorso un buon soggiorno e che l'hotel ha soddisfatto le vostre esigenze.
Speriamo di potervi dare nuovamente il benvenuto in un'altra occasione. Vi facciamo i migliori auguri di buon natale e buon inizio 2019
Ursula Brun, Ricevimento
By Miroslav
Couple
40-49 years
Reviewed: 7 years ago (04/12/2018)
Date of experience: 12/2018

Nice hotel at perfect location for exploring the city. It is in 10 minutes walking distance from the main station, and city buses stop at doorstep. Lion monument is a mere two minutes of walk away. Nice comfortable restaurant for breakfast.
Rooms just as advertised, comfortable and clean.

Dear guest, many thanks for your kind review. We are happy to learn that you enjoyed our location to explore the city of Lucerne. It is with pleasure that you also liked our services. Maybe we will see you again at another occasion. In the meantime we remain with festive wishes from Lucerne. Ursula Brun, Front Office
No Public Name
Business
50-59 years
Reviewed: 7 years ago (30/11/2018)
Date of experience: 11/2018

Bon établissement, bon rapport qualité/prix

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