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Public Reviews Score
82%

"Very satisfied"

Based on 3,134 reviews across 9 portals
:
By Frei Christina
Couple
50-59 years
Reviewed: 7 years ago (03/11/2018)
Date of experience: 10/2018

zentral und doch ruhig gelegen, durften das Zimmer bis 14.00 Uhr nach dem Marathon unentgeltlich noch benützen, freundliches Personal.

Herzlichen Dank für Ihren tollen Kommentar und die super Bewertung. Wir schätzen es sehr, dass Sie sich die Zeit dafür genommen haben. Natürlich würden wir Sie sehr gerne ein anderes Mal wieder bei uns begrüssen dürfen. Mit frohem Luzernergruss, Lesley Basler, Rezeption
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (01/11/2018)
Date of experience: 10/2018

Good, but it should notify the customer before coming where the car parking is.

Thank you for the nice comment. We hope to welcome you another time. We will consider your idea and try to inform our guests more about the parking. Kind regards, Lesley Basler, Front Office
By Kronsbein, Inge
Friends
70-79 years
Reviewed: 7 years ago (01/11/2018)
Date of experience: 10/2018

Ich komme immer wieder gern.

Sehr geehrte Frau Kronsbein, es hat uns sehr gefreut Sie mal wieder bei uns im Hotel zu haben. Wir freuen uns schon wieder auf Ihren nächsten Besuch. Mit frohem Luzernergruss, Lesley Basler, Rezeption
No Public Name
Friends
30-39 years
Reviewed: 7 years ago (31/10/2018)
Date of experience: 10/2018

Great stay with good hotel ang great location!

No Public Name
Couple
40-49 years
Reviewed: 7 years ago (30/10/2018)
Date of experience: 10/2018

Très bonne adresse et très bon service

By Michiel
Family
30-39 years
Reviewed: 7 years ago (30/10/2018)
Date of experience: 10/2018

The family room was very spacious, that was nice. The room was clean too. The shower can be renewed next time.

By Jon Barber
Couple
40-49 years
Reviewed: 7 years ago (26/10/2018)
Date of experience: 10/2018

All the Hotel team we met where helpful and welcoming. Room was big and spacious just needs a modern updated touch.

Dear guest, many thanks for your review. We're happy that you liked our services as well as the spacious room. Well, we're continously doing work on our hotels to make feel our guests comfortable and happy. Kind wishes from Lucerne and maybe again in the future. Ursula Brun, Front Office
No Public Name
Alone
50-59 years
Reviewed: 7 years ago (24/10/2018)
Date of experience: 10/2018

Ein sehr angenehmes Businesshotel und auch für Städtereisende.

Lieber Gast, herzlichen Dank für Ihre nette Rückmeldung. Wir freuen uns sehr, dass Ihnen der Aufenthalt bei uns gefallen hat und Sie sich wohlgefühlt haben. Solch tolle Rückmeldungen machen uns Freude und unterstützen uns in unserer Arbeit. Mit frohem Luzernergruss, Ursula Brun, Fornt Office
No Public Name
Business
40-49 years
Reviewed: 7 years ago (23/10/2018)
Date of experience: 10/2018

good experience, but the window over the internal garden is not very nice

Hello from Lucerne and thank you for your review. Well, the rooms facing the garden are quiet and unfortunately all the flowers are over now as winter is approaching soon. Maybe we can welcome you again in a summer month. Best wishes from Lucerne, Ursula Brun, Front Office
By GP
Couple
30-39 years
Reviewed: 7 years ago (22/10/2018)
Date of experience: 10/2018

It was a pleasant stay.

Dear guest, thank you so much for your review. We're very happy that you enjoyed your stay with us. Maybe we get the chance to welcome you again in the future.
Best regards from Lucerne, Ursula Brun, Front Office
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