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Public Reviews Score
82%

"Very satisfied"

Based on 3,134 reviews across 9 portals
:
By Jon
Couple
60-69 years
Reviewed: 7 years ago (20/09/2018)
Date of experience: 09/2018

OK, we were only there for one night. Easy walk to the water.

Dear guest, many thanks for your kind review. We're happy to know that you've felt comfortable staying with us. We'd be pleased to welcome you for a longer stay again. Best wishes from Lucerne, Ursula Brun, Front Office
By Marg
Leisure travelers
60-69 years
Reviewed: 7 years ago (19/09/2018)
Date of experience: 09/2018

Most enjoyable. Location was great - just a short walk to most activities

By Vanessa
Leisure travelers
30-39 years
Reviewed: 7 years ago (18/09/2018)
Date of experience: 09/2018

Die Lage und das Preis Leistung Verhältnis ist einfach top.

Lieber Gast, herzlichen Dank für Ihr tolles Feedback. Es freue uns sehr, dass Sie mit unserem Service und dem Preis-Leistungsverhältnis zufrieden waren. Schön, dass Ihnen auch unsere zentrale Lage gefallen hat. In dem Fall bis zum nächsten Mal mit frohem Luzernergruss, Ursula Brun, Front Office
By Brügger
Leisure travelers
70-79 years
Reviewed: 7 years ago (18/09/2018)
Date of experience: 09/2018

Wir sind mehrmals in dem Hotel De La Paix un Ambassador gewesen. Hotel ist angenehm, Personal im Empfang und Restaurant Sehr Nett. Leider haben wir schon das zweite Mal schlechte Erfahrungen im Früstücksraum gemacht, ganz speziell am 16. Sept. (Schade für das Image des Hotels

No Public Name
Leisure travelers
30-39 years
Reviewed: 7 years ago (17/09/2018)
Date of experience: 09/2018

Wonderful stay and easily accessible

No Public Name
Leisure travelers
40-49 years
Reviewed: 7 years ago (15/09/2018)
Date of experience: 09/2018

Bom atendimento, localização custo benefício bom também.

Thanks for your comment. It's nice to hear that you enjoyed your stay with us. We hope to welcome you another time in our hotel.
Best wishes, Lesley Basler, Front Office
By Adrian Mahaputera
Leisure travelers
30-39 years
Reviewed: 7 years ago (14/09/2018)
Date of experience: 09/2018

Great location, comfort and clean room. The staffs also really nice and helpful

Hello from Lucerne
We're very happy about your kind review and to know, that you appreciated your stay with us. Such nice comments encourage us to continue this way.
It would be with great pleasure to welcome you agina in the future.
Best wishes, Ursula Brun, Front Office
By Maria P
Leisure travelers
40-49 years
Reviewed: 7 years ago (12/09/2018)
Date of experience: 09/2018

Not very good. There was noise from the street and the entrance to the hotel is very inconvenient. Too expensive for what it offers.

Dear guest, referring to your review we're sorry that you didn't feel comfortable staying with us. Well, we're a city hotel and there is the occasional noise. We regret that you found our services too expensive. Best regards, Ursula Brun, Front Office
By Ich denke bekannt
Leisure travelers
30-39 years
Reviewed: 7 years ago (11/09/2018)
Date of experience: 09/2018

Ok mit Mängeln. Aufgrund der nicht eingehaltenen Absprachen werde ich künftig nicht mehr im Ambassador nächtigen.

No Public Name
Business
50-59 years
Reviewed: 7 years ago (11/09/2018)
Date of experience: 09/2018

nice hotel, central location, friendly staff

Good day, many thanks for your fine review. It is with pleasure to learn that you enjoyed your stay with us and appreciated our location in the heart of the old town as well as our services. Maybe we get the chance to welcome you again in the future. Best wishes fron Lucerne, Ursula Brun, Front Office
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