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Public Reviews Score
82%

"Very satisfied"

Based on 3,134 reviews across 9 portals
:
By Andy
Leisure travelers
70-79 years
Reviewed: 7 years ago (10/09/2018)
Date of experience: 09/2018

The hotel is fine for a short stay and if you only spean a short time in the room. It is in a good location but difficult to find especially when driving. Car parking is in a public car park nearby, which is expensive.

Hello from Lucerne, many thanks for your kind review. It is with great pleasure to learn, that you enjoyed our location in the heart of the old town of Lucerne. We feel sorry, that the car park seemed to be expensive, although we've a special agreement for CHF 25.00 valid 24hrs. The rates are the same, without reduction for us citizens.
We would be happy to welcome you again in the future and remain with sunny regards from Lucerne, Ursula Brun, Front Office
By Nurtekin Yüksel
Business
40-49 years
Reviewed: 7 years ago (08/09/2018)
Date of experience: 09/2018

Cleaning could be better, a specially the balcony was a mess.
Minibar attention should be better
The service team is perfectly friendly and try to do what ever is needed.

Dear guest, many thanks for your review. We're always keen on our customers opinions. Only this way we can improve our services. We'll have a look with our housekeeping to what happened with the balcony and minibar. We're very sorry for that. Nevertheless we're happy that you appreciated our service team. Best wishes and maybe again in the future. Ursula Brun, Front Office
No Public Name
Leisure travelers
60-69 years
Reviewed: 7 years ago (06/09/2018)
Date of experience: 08/2018

Very agreable, we appreciated our stay

Dear guest, many thanks for your review. We're happy that you appreciated your stay with us. Should you be in the area again, it would be with pleasure to welcome you again. Best regards from Lucerne, Ursula Brun, Front Office
No Public Name
Leisure travelers
30-39 years
Reviewed: 7 years ago (04/09/2018)
Date of experience: 08/2018

Nice city , must see

No Public Name
Leisure travelers
40-49 years
Reviewed: 7 years ago (04/09/2018)
Date of experience: 09/2018

نعم ممتازة والفندق جميل وقريب من السنتر وصاحب الفندق رجل طيب ورائع

No Public Name
Business
50-59 years
Reviewed: 7 years ago (03/09/2018)
Date of experience: 08/2018

good. central location

No Public Name
Leisure travelers
40-49 years
Reviewed: 7 years ago (26/08/2018)
Date of experience: 08/2018

Nice size room, comfortable accommodations. Very good location and staff friendly. Would have liked an iron and ironing board available in the room and pillows had no 'firmness'. Extra hangers in closet would be helpful. Overall experience was very good.

By Yang
Leisure travelers
30-39 years
Reviewed: 7 years ago (24/08/2018)
Date of experience: 08/2018

Very comfortable and convenient

By francesco
Leisure travelers
70-79 years
Reviewed: 7 years ago (23/08/2018)
Date of experience: 08/2018

to expencive in relation to the price no bar no restaurant reception located at the first floor very anusual warking hours period to short in looks like a self service hotel you cannot live early in the morning becouse the reception open late

Dear guest, we appreciate your review, although we're a bit astonished about your comment. Our Restaurant Lapin is very popular and liked among local people and tourists. While checkin-in our guests, we always point out, that the reception is occupied from 7.00 a.m. to 11.00 p.m. In case of an early check-out, we settle payments the evening before. Breakfast is served from 7.00 a.m. to 11.00a.m.. If guests tell us, that they'll be leaving early, we arrange a lunch package to take away. We regret that you didn't give us a chance to find a satisfiying solution for you. Best regards from Lucerne, Ursula Brun, Front Office
No Public Name
Leisure travelers
60-69 years
Reviewed: 7 years ago (22/08/2018)
Date of experience: 08/2018

O Hotel é, muito bem localizado e muito bom no geral, mad os apartamentos não tem ar-condicionado, e Cosmo fui no verão , e o calor era intenso, foi dificil dormir.

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