Hotel Ambassador hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 3,140 reviews across 9 portals
:
No Public Name
Leisure travelers
30-39 years
Reviewed: 7 years ago (25/07/2018)
Date of experience: 07/2018

Very friendly staff, excellent restaurant, good location.

Dear guest, many thanks for your kind review. We're happy to learn that you enjoyed your stay with us. It is with pleasure that you liked our restaurant as well as our location in the heart of Lucerne. It would be very nice to welcome you again in the future. Until then we remain with best wishes from Lucerne. Ursula Brun, Front Office
By Lynne
Leisure travelers
50-59 years
Reviewed: 7 years ago (24/07/2018)
Date of experience: 07/2018

Great hotel, lovely greeting from reception

Hello from the Hotel Ambassador. Thank you so much for your great review. We're very happy that you enjoyed your entire stay with us, as well as our services. This encourages us to continue this way. Maybe we can welcome you again in the future. Until then we remain with sunny summer wishes from Lucerne, Ursula Brun, Front Office
No Public Name
Leisure travelers
20-29 years
Reviewed: 7 years ago (23/07/2018)
Date of experience: 07/2018

gut. service very nice

Good day, many thanks for your feedback. To improve our services we're always looking forward to hear from our guests. It is with pleasure to learn that you enjoyed your stay with us. Maybe we can welcome you again at another occasion. Best regards from sunny Lucerne, Ursula Brun, Front Office
No Public Name
Leisure travelers
60-69 years
Reviewed: 7 years ago (18/07/2018)
Date of experience: 07/2018

Correct... Bon accueil... Par ki G trop cher

By LU WEIFENG
Leisure travelers
30-39 years
Reviewed: 7 years ago (18/07/2018)
Date of experience: 07/2018

Very good stay, very close to the pier and water tower of Lake Lucerne, just a few minutes walk. The hotel's service is great, the staff is very kind and the environment is very good, so I will consider staying next time.

Hello from sunny Lucerne. Many thanks for your very kind review. We're happy to learn that you enjoyed your stay, appreciated our services and location in the old town.
It would be with great pleasure to welcome you next time again. In the meantime we wish you all the best and remain with kind regards. Ursula Brun, Front Office
By Enderli
Leisure travelers
60-69 years
Reviewed: 7 years ago (16/07/2018)
Date of experience: 07/2018

Das Hotel ist ok für eine Nacht. Das Personal ist sehr freundlich und hilfsbereit. Kompliment.

Guten Tag, herzlichen Dank für Ihre nette Rückmeldung. Ihr Kompliment freut uns sehr. Gerne würden wir Sie bei einer anderen Gelegenheit wieder bei uns begrüssen.
Mit sommerlichem Luzernergruss, Ursula Brun, Front Office
No Public Name
Leisure travelers
20-29 years
Reviewed: 7 years ago (15/07/2018)
Date of experience: 07/2018

I had a good experience just the air conditioner was missing.

Hello from Lucerne! Many thanks for your kind review. We're happy that you liked your stay with us and that it was a good experience for you. Well, we know, that these days are quite hot and regret, that you missed the air conditioner. At least it cools down at night. Maybe we see you again in spring or summer?
Best wishes from Lucerne, Ursula Brun, Front Office
No Public Name
Leisure travelers
70-79 years
Reviewed: 7 years ago (14/07/2018)
Date of experience: 07/2018

Gute zentrale Lage aber schwer zu finden. Hilfreich wäre ein Hinweis "am Löwenplatz".
Parkplätze sind zu teuer.

Guten Tag Herr Kugelmann. Herzlichen Dank für Ihre Rückmeldung. Gerne nehmen wir diese, ob positiv oder konstruktiv, entgegen, denn nur so können wir unsere Leistungen täglich verbessern. Ihren guten Input betreffend der Wegweisung werden wir bestimmt prüfen. Leider haben wir als Cityhotel keine eigenen Parkplätze. Parkieren ist in der Stadt allgemein teuer. Zum Glück haben wir mit dem Löwencenter Parkhaus eine Vereinbarung, damit unsere Gäste etwas kostengünstiger parken können. Beste Wünsche aus Luzern, Ursula Brun, Front Office
No Public Name
Leisure travelers
70-79 years
Reviewed: 7 years ago (13/07/2018)
Date of experience: 07/2018

Nice overall experience in a great location

Dear guest, we appreciate your kind review, thank you very much. Great, that you liked our location in the heart of Lucerne and that, overall you enjoyed your stay with us. Maybe we can welcome you again in the future.
Best regards, Ursula Brun, Front Office
By Josselin Meyer
Leisure travelers
20-29 years
Reviewed: 7 years ago (10/07/2018)
Date of experience: 07/2018

Nous avons passé un agréable séjour. Cet hotel est bien sans non plus être exeptionnel.

Bonjour, nous vous remercions de votre commentaire et nous sommes contents, que vous avez passé un séjour agéeable chez nous. Il sera avec grand plaisir de vous revoir à une autre occasion. Meilleures salutations de Lucerne. Ursula Brun, Réception
Back to Top CERTIFICATE what's this?