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Public Reviews Score
82%

"Very satisfied"

Based on 3,140 reviews across 9 portals
:
No Public Name
Leisure travelers
20-29 years
Reviewed: 7 years ago (18/05/2018)
Date of experience: 05/2018

Great hotel room and breakfast!

By Jeab
Leisure travelers
40-49 years
Reviewed: 7 years ago (18/05/2018)
Date of experience: 05/2018

Location is really good. Bus stop is in front of the hotel. Welcome drink is nice.

By Chyba
Leisure travelers
30-39 years
Reviewed: 7 years ago (17/05/2018)
Date of experience: 05/2018

nothing to complaint

Dear guest, many thanks for your very kind review. We are happy that you enjoyed your stay with us and have nothing to complain. It would be with great pleasure to see you again in the future. We remain with best wishes from Lucerne, Ursula Brun, Front Office
By Chyba
Leisure travelers
40-49 years
Reviewed: 7 years ago (17/05/2018)
Date of experience: 05/2018

Average breakfast, otherwise good room and service.

Hello, many thanks for your review. We are happy that you liked your room and our services. With best wishes from Lucerne, Ursula Brun, Front Office
By Sulser Hans
Leisure travelers
70-79 years
Reviewed: 7 years ago (14/05/2018)
Date of experience: 05/2018

Wir waren einmal mehr sehr zu frieden und werden bestimmt wieder kommen.

Guten Tag Herr Sulser, herzlichen Dank für Ihr nettes Feedback. Schön, dass Sie mit unseren Leistungen einmal mehr sehr zufrieden waren. Wir freuen uns schon heute, Sie wieder bei uns begrüssen zu düfren. Bis dann, frohe Grüsse aus Luzern, Ursula Brun, Réception
By Subbu
Leisure travelers
40-49 years
Reviewed: 7 years ago (14/05/2018)
Date of experience: 05/2018

It is a nice place to stay. Quite pricey. Breakfast is OK.
Location is great. Over all stay was good. Near to many attractions

Dear guest, many thanks for your review. It is with great pleasure to hear, that you enjoyed your stay with us as well as our location in the old city of Lucerne.
We would be happy to welcome you agian. Best regards from Lucerne, Ursula Brun, Front Office
By Elaine & Keith Anderson
Leisure travelers
50-59 years
Reviewed: 7 years ago (13/05/2018)
Date of experience: 05/2018

Very poor service from the manager & receptionist in response to our complaint about the 3 bedded room not having 3 beds suitable for 3 people.

No Public Name
Leisure travelers
50-59 years
Reviewed: 7 years ago (12/05/2018)
Date of experience: 05/2018

Das Zimmer war grosser als erwartet.
Alles in Ordnung!

Guten Tag, besten Dank für Ihre tolle Rückmeldung. Schön, dass Sie sich bei uns wohlgefühlt haben. Wir würden uns sehr freuen, Sie bei einer anderen Gelegenheit wieder bei uns willkommen zu heissen.
Mit frohem Luzernergruss, Ursula Brun, Récpetion
No Public Name
Leisure travelers
80+ years
Reviewed: 7 years ago (12/05/2018)
Date of experience: 05/2018

Sehr freundlicher und hilfsbereiter Empfang, sehr angenehme Atmosphäre, kurze Wege innerhalb und ausserhalb des Hauses

Sehr geehrter Herr Hummel, herzlichen Dank für Ihre nette Rückmeldung. Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt haben. Es wäre schön, Sie bei einer anderen Gelegenheit wieder bei uns willkommen zu heissen.
Mit frohem Luzernergruss, Ursula Brun, Réception
No Public Name
Business
50-59 years
Reviewed: 7 years ago (10/05/2018)
Date of experience: 05/2018

good enough for stay

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