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Public Reviews Score
82%

"Very satisfied"

Based on 3,142 reviews across 9 portals
:
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (15/10/2017)
Date of experience: 10/2017

A wonderful hotel in the centre of town.

Dear Guest, Thank you very much for your kind rating. We are glad you liked your stay in Lucerne and in our hotel. We always appreciate our guests feedback, whether it is positive or constructive. We are looking forward to welcoming you in our hotel soon again. Greetings from Lucerne Adrienn Tulok Front Office
By Tanya
Leisure travelers
20-29 years
Reviewed: 8 years ago (14/10/2017)
Date of experience: 10/2017

I would not book this hotel if I will visit Lucerne in the future. I missed the direct train to the airport ant thereafter was unable to get the tax refund due to inefficient hotel check-out service. I feel very sorry to say that but I would not recommend this hotel to anybody. I hope the staff can be trained before they got their positions especially if they work as receptionists.

Dear Guest, Thank you very much for your rating. We always appreciate our guests feedback, whether it is positive or constructive. We are very sorry for the waiting time by the check-out. We always recommend to our guest to do the payment on the day before (afternoon) if they have to leave quickly on the next morning. We wish you all the best, and looking forward to welcoming you in our hotel one day again. Greetings from Lucerne Adrienn Tulok Front Office
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (13/10/2017)
Date of experience: 10/2017

Clean and reasonable price

Dear Guest, woow 100 % :) Thank you very much for your kind rating. We are glad you liked your stay in Lucerne and in our hotel. We always appreciate our guests feedback, whether it is positive or constructive. We are looking forward to welcoming you in our hotel soon again. Greetings from Lucerne Adrienn Tulok Front Office
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (11/10/2017)
Date of experience: 10/2017

Good.but little fat from station

Dear Guest, Thank you very much for your kind rating. We are glad you liked your stay in Lucerne and in our hotel. We always appreciate our guests feedback, whether it is positive or constructive. We are looking forward to welcoming you in our hotel soon again. Greetings from Lucerne Adrienn Tulok Front Office
By Hiro
Leisure travelers
60-69 years
Reviewed: 8 years ago (08/10/2017)
Date of experience: 09/2017

Reasonable Price, Good Location Business Hotel. Staff was excellent. Room was a bit small but no problem.

Dear Guest, Thank you very much for your kind rating. We are glad you liked your stay in Lucerne and in our hotel. We always appreciate our guests feedback, whether it is positive or constructive. We are looking forward to welcoming you in our hotel soon again. Greetings from Lucerne Adrienn Tulok Front Office
By Percy Sidhwa
Leisure travelers
50-59 years
Reviewed: 8 years ago (07/10/2017)
Date of experience: 09/2017

Room had no balcony so it was kind of chocked.

Dear Guest, Thank you very much for your rating. We always appreciate our guests feedback, whether it is positive or constructive. Next time you should book a bigger room please or book a room with balcony. If our hotel fully booked, unfortunately we are not able to change the room anymore. Please understand that.We are looking forward to welcoming you in our hotel soon again. Greetings from Lucerne Adrienn Tulok Front Office
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (05/10/2017)
Date of experience: 10/2017

Nice reception service in 9/30 night, 10/1 night,10/2 night and 10/3 morning. The girl is very helpful.

Dear Guest, Thank you very much for your kind rating. We are glad you liked your stay in Lucerne and in our hotel. We always appreciate our guests feedback, whether it is positive or constructive. We are looking forward to welcoming you in our hotel soon again. Greetings from Lucerne Adrienn Tulok Front Office
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (05/10/2017)
Date of experience: 10/2017

Good experience....
.

Dear Guest, Thank you very much for your kind rating. We are glad you liked your stay in Lucerne and in our hotel. We always appreciate our guests feedback, whether it is positive or constructive. We are looking forward to welcoming you in our hotel soon again. Greetings from Lucerne Adrienn Tulok Front Office
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (05/10/2017)
Date of experience: 09/2017

Not value for money. Very small room and tiny archaic bathroom. Next to nil choices in the breakfast.

No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (03/10/2017)
Date of experience: 09/2017

Tiptope Dienstleistung; Ich werde Ihr Hotel weiter empfehlen!

Guten Tag, vielen Dank für Ihre Rückmeldung. Wir schätzen gute wie auch schlechte Rückmeldungen. Nur so können wir uns stetig verbessern. Es freut uns, dass es Ihnen bei uns gefallen hat und würde uns sehr freuen, Sie bei einer anderen Gelegenheit wieder bei uns willkommen zu heissen.

Mit frohem Luzernergruss

Adrienn Tulok
Rezeption
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