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Public Reviews Score
82%

"Very satisfied"

Based on 2,975 reviews across 9 portals
:
By Rinaldo und Monika Tröndle
Couple
60-69 years
Reviewed: 5 years ago (16/12/2019)
Date of experience: 12/2019

Angenehm und komfortabel. Empfehlenswert.

Grüezi aus Luzern. Wir haben uns sehr gefreut, Sie wiederum bei uns beherbergen zu dürfen. Schön, Sie zu unseren Stammgästen zählen zu können.
Wir wünschen Ihnen eine frohe Adventszeit, schöne Festtage und alles Gute im Neuen Jahr. Herzliche Grüsse aus Luzern. Ursula Brun, Front Office
No Public Name
Couple
60-69 years
Reviewed: 5 years ago (15/12/2019)
Date of experience: 12/2019

Zona centrale con parcheggio adiacente l’albergo! Buona soluzione!

Buonasera, grazie per il Suo gentile commento. Siamo davvero contenti e soddisfatti che l'hotel ha soddisfatto le vostre esigenze.
Distinti saluti e buone feste. Ursula Brun, Riceviento
No Public Name
Friends
20-29 years
Reviewed: 5 years ago (14/12/2019)
Date of experience: 12/2019

Very satisfied. Will come back soon

Dear guest, many thanks for your kind comment. We're happy that you've spent a memorable stay with us. It is with great pleasure to hear that you'll be back soon.
We're looking forward to welcome you again. In the meantime we remain with our best season's greetings. Ursula Brun, Front Office
By Roberta Vannucci
Family
50-59 years
Reviewed: 5 years ago (12/12/2019)
Date of experience: 12/2019

E’ stata una ottima scelta, buon rapporto qualità prezzo. Unica cosa secondo me da migliorare il servizio relativo colazione e forse prevedere sconti al ristorante x chi soggiorna in hotel. Personale disponibile, gentile. Card mezzi di trasporto zona 10 a disposizione per il soggiorno. Consigliato.

Egregio cliente, La ringraziamo per il Suo rapporto che è sempre importante per noi, sia positivo oppure costruttivo. Solamente così ci possiamo migliorare. Discuteremo i punti ruguardani la colazione. Le porgiamo i nostri migliori saluti. Ursula Brun, Ricevimento
No Public Name
Alone
30-39 years
Reviewed: 5 years ago (10/12/2019)
Date of experience: 12/2019

Good and enjoyable experience.

Dear guest, thank you very much for your great review. We're happy to learn, that you enjoyed your stay with us and had a fine experience. It would make us very happy to welcome you again in the future. Best wishes from Lucerne, Ursula Brun, Front Office
No Public Name
Business
40-49 years
Reviewed: 5 years ago (07/12/2019)
Date of experience: 12/2019

Centrally located, I would upgrade the room s bathrooms

Good day, thank you very much for your great review. We're happy that you enjoyed your stay with us. Also your input regarding the bath rooms is important for us. We're happy to let you know that the bathrooms are getting renovated. Maybe you get the chance to come back and check the improvement? Best regards from Lucerne, Ursula Brun, Front Office
By PK
Business
40-49 years
Reviewed: 5 years ago (06/12/2019)
Date of experience: 12/2019

Overall given that I stayed only for business trip due to location... I am ok with the hotel. But most likely will not stay again...

Good day, it's been a pleasure having you with us and that our location has been ok for your business trip. To improve our services it would've been nice to learn what you didn't like. Best regards, Ursula Brun, Front Office
By พรพิมล ตลอดไธสง
Friends
30-39 years
Reviewed: 5 years ago (05/12/2019)
Date of experience: 11/2019

ประทับใจการบริการและความปลอดภัยค่ะ ลืมล็อคประตูห้อง กลับจากเที่ยวไม่มีอะไรหายเลย จะกลับมาพักอีกแน่ๆค่ะ

Hello from Lucerne, thank you very much for your very kind review. We're happy that you 've enjoyed your stay with us and intend to come back again.
We're looking forward to see you in the future. In the meantime we remain with best wishes, Ursula Brun, Front Office
No Public Name
Business
20-29 years
Reviewed: 5 years ago (27/11/2019)
Date of experience: 11/2019

Das Hotel ist in einer super Lage und ist praktisch eingerichtet.

Grüezi, vielen Dank für Ihre nette Rückmeldung. Schön, dass es Ihnen bei uns gefallen hat und Sie unsere zentrale Lage in Luzern geschätzt haben. Es würde uns sehr freuen, Sie bei einer anderen Gelegenheit wieder bei uns begrüssen zu dürfen. Mit frohem Adventgruss aus Luzern, Ursula Brun, Front Office
No Public Name
Business
50-59 years
Reviewed: 5 years ago (26/11/2019)
Date of experience: 11/2019

Sehr angenehm ruhig
Gutes Preis Leistung-Verhältnis
Die gekochten Eier waren kalt, die Käseauswahl für die Schweiz zu klein

Grüezi, besten Dank für Ihre Rückmeldung. Es ist uns sehr wichtig, die Meinung unserer Gäste zu kennen. Mit konstruktiven Inputs können wir unser Angebot stetig verbessern. Vielleicht erhalten wir die Chance, Sie wiederum bei uns begrüssen zu dürfen. Mit frohem Wintergruss aus Luzern. Ursula Brun, Front Office
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