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Public Reviews Score
82%

"Very satisfied"

Based on 3,141 reviews across 9 portals
:
By Manfred Pichler
Business
50-59 years
Reviewed: 8 years ago (04/09/2017)
Date of experience: 08/2017

Liebe Hotelleitung,

Badezimmerwand ist leider verschimmelt , schwarzer Pilz zwischen den Fugen... Zimmer 502,
ansonsten ist es normalerweise sehr schön im Hotel. Dieses Manko kann man sehr schnell korrigieren...

LG Manfred Pichler

Guten Tag Herr Pichler, vielen Dank für Ihre Rückmeldung. Wir schätzen gute wie auch schlechte Rückmeldungen. Nur so können wir uns stetig verbessern. Wir werden die Mängel weiterleiten und diese beheben. Es freut uns, dass es Ihnen ansonsten bei uns gefallen hat und würde uns sehr freuen, Sie bei einer anderen Gelegenheit wieder bei uns willkommen zu heissen.

Mit frohem Luzernergruss

Ursula Brun
Front Office
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (03/09/2017)
Date of experience: 08/2017

Service was very good.

By Su Best
Leisure travelers
40-49 years
Reviewed: 8 years ago (29/08/2017)
Date of experience: 08/2017

It was great experience. Will stay there again if we go to Lucerne again. Thank you x

Hello, many thanks for sending us your review. We always appreciate to receive our guests opinions, good or bad. It is with pleasure to hear, that you like the hotel's central location. . Best regards from Lucerne, maybe we see you again, Ursula Brun, Front Office
By Scott Prestopino
Leisure travelers
50-59 years
Reviewed: 8 years ago (21/08/2017)
Date of experience: 08/2017

Lunches were made for us and they were delicious.

Hello Mr. Prestopino

Many thanks for your review which we always appreciate and which encourages the whole team. It is with great pleasure to hear, that you enjoyed our lunches. We hope you had a fine further travel and we would be happy to see you at another occasion.

Best regards from sunny Lucerne, Ursula Brun, Front Office
By Barrie Neville
Leisure travelers
70-79 years
Reviewed: 8 years ago (20/08/2017)
Date of experience: 08/2017

A delightful Hoel,privately run! Very welcoming!

Dear Mr. Neville

Many thanks for your kind review. Such positiv feedbacks encourage us to continue this way. It would be a great pleasure to welcome you at another occasion again.
Best regards from sunny Lucerne.

Ursula Brun, Front Office
No Public Name
Leisure travelers
70-79 years
Reviewed: 8 years ago (19/08/2017)
Date of experience: 08/2017

This hotel is in a great location only a few minutes walk from the lake and restaurants etc. The staff were friendly and helpful and made our stay most enjoyable

Dear guest

Many thanks for your positiv review. it encourages the whole team to continue this way. It would be with great pleasure to welcome you at another occasion.
Best regards from Lucerne.

Ursula Brun, Front Office
By carla
Leisure travelers
50-59 years
Reviewed: 8 years ago (14/08/2017)
Date of experience: 08/2017

buono,ma se la camera fosse stata sulla strada principale invece che sul retro credo che ci sarebbe stato un gran rumore.inoltre è difficile accostarsi per scaricare i bagagli e poi portare al vicino parcheggio convenzionato con l' hotel.

Egregio cliente

La ringraziamo per la Sua valutazione, la quale è sempre importante per noi, sia buono o male. Siamo spiacenti per la situazione, quando clienti arrivano in macchina. Non riceviamo reclamazioni riguardando il rumore della strada, dato che durante la notte non c'è tanto traffico. Nonostante sareppe con piacere rivederLa ad una altra occasione.

Distinti saluti da Lucerna.

Ursula Brun, Ricevimento
By Zweifel Christa
Leisure travelers
50-59 years
Reviewed: 8 years ago (13/08/2017)
Date of experience: 07/2017

Wir wurden sehr freundlich aufgenommen. Das Hotel würde ich jederzeit weiterempfehlen.

Guten Tag

Herzlichen Dank für die positive Rückmeldung. Dies gibt uns zusätzliche Motivation in unserer täglicher Arbeit. Wir würden uns sehr freuen, Sie bei einer anderen Gelegenheit wieder bei uns willkommen zu heiesen.

Mit frohem Luzernergruss

Ursula Brun, Front Office
By Charlotte Dähler
Leisure travelers
60-69 years
Reviewed: 8 years ago (12/08/2017)
Date of experience: 08/2017

Ich war nur für eine Nacht im Hotel, kann es weiterempfehlen und wenn ich wieder mal in Luzern bin werde ich das Hotel Ambassador buchen.

Guten Tag
Besten Dank für Ihre positive Rückmeldung. Es freut uns, dass es Ihnen bei uns gefallen hat und wir würden uns sehr freuen, Sie bei einer anderen Gelegenheit wieder bei uns willkommen zu heissen.

Mit frohem Luzernergruss

Ursula Brun, Front Office
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (09/08/2017)
Date of experience: 08/2017

It was fine for my and me.

Dear Guest

Thanky you for taking time the leave us a review.
We hope to welcome you very soon again.

Greetings from Lucerne
Valentina Esposito, Front Office
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