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Public Reviews Score
82%

"Very satisfied"

Based on 3,141 reviews across 9 portals
:
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (06/08/2017)
Date of experience: 07/2017

The room is big and clean. The location is good. Bus stop just in front of the hotel & only 3 stops away from central train station, supermarket is 3 mins walk.
The staffs are very helpful & nice!!! I left my iPad in the room when we checked out, their staff found it & send email to notify me!!!

Dear Guest,

Thank you very much for taking time to leave us a review, we hope to welcom you very soon again in our Hotel.

Greetings from Lucerne
Valentina Esposito, Front Office
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (04/08/2017)
Date of experience: 07/2017

位置可以,隔壁有超市,离狮子像很近,酒店安静也很干净,不怎么太好找

No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (31/07/2017)
Date of experience: 07/2017

Molto al di sotto delle aspettative.

Gentile Cliente,

La ringraziamo di essersi preso del tempo per lasciarci una ricenzione.
Le chiediamo gentilmente cosa non le sia piaciuto nel suo soggiorno presso il nostro albergo.

Cordiali saluti, Valentina Esposito Ricevimento
By Brunner Urs
Leisure travelers
60-69 years
Reviewed: 8 years ago (31/07/2017)
Date of experience: 07/2017

In die Dusche gehört unbedingt eine Vorlage (grosse Rutschgefahr)!!Ich hatte beim Duschen keinen sicheren Stand!!Shampoo und Seife machen den Boden rutschig!!Ich kann aber das Hotel nur empfehlen!!

By Ani
Leisure travelers
40-49 years
Reviewed: 8 years ago (29/07/2017)
Date of experience: 07/2017

Nice and comfortable stay. Close to heart of Lucerne!

Dear Ani

Thank you very much for your rating. We are happy that you enjoyed our hotel and glad we were able to influence your visit to Lucerne in a positive way.

We hope to welcome you anytime soon again.

Kind regards,

Flavia Steiger
Front Office
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (27/07/2017)
Date of experience: 07/2017

Excellent. We would stay again if in Luzern.

Dear Guest

Thank you very much for your informative respond. We always appreciate when our guests reflect their stay and let us know what they appreciated or if there could've been something to improve. We hope to welcome you anytime soon again.

Greetings from Lucerne

Adrienn Tulok
Front Desk
By LAVABRE
Leisure travelers
70-79 years
Reviewed: 8 years ago (25/07/2017)
Date of experience: 07/2017

Si je reviens un jour à Lucerne je chercherai un autrehôtel

By Imran Ahmed
Business
40-49 years
Reviewed: 8 years ago (23/07/2017)
Date of experience: 07/2017

Room were clean.The location was perfect, everything was just at the walkable distance.

Dear Imran Ahmed

Thank you very much for your positive rating. We are glad you enjoyed your stay in our hotel Ambassador and that you could reach all activities easily. We hope to welcome you anytime soon again.

Kind regards

Flavia Steiger
Front Office
By Karina
Leisure travelers
50-59 years
Reviewed: 8 years ago (19/07/2017)
Date of experience: 07/2017

Perfect location. The room was very clean and quiet. The staff is very friendly and ready to help.

Dear Karina Thank you very much for your informative respond. We always appreciate when our guests reflect their stay and let us know what they appreciated or if there could've been something to improve. We hope to welcome you anytime soon again. Kind regards Valentina Esposito Front Office
By Stella Chan
Leisure travelers
70-79 years
Reviewed: 8 years ago (14/07/2017)
Date of experience: 07/2017

Overall it was great, except for the lack of air conditioning and a poor wifi connection. There was only one spot that was good in our room which was just right of the bathroom door.

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