Hotel Astrid Lourdes hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 2,635 reviews across 10 portals
:
By Lacroux Charles
Family
70-79 years
Reviewed: 4 years ago (18/07/2022)
Date of experience: 07/2022

Bel hôtel moderne. Il manque un frigo dans la chambre surtout par ces chaleurs. Impossibilité de remettre la climatisation en route le second soir. Malgré une réservation le 12 juin et après confirmation de la possibilité d'avoir une place de parking au Roissy, nous nous sommes retrouvés sans place réservée et sans place du tout!!! Déception!!!!surtout que nous venons tous les ans au Roissy!

No Public Name
Family
50-59 years
Reviewed: 4 years ago (16/07/2022)
Date of experience: 07/2022

Room and floor smelled to humidity and as if it had not been used and ventilated in a while.

No Public Name
Family
40-49 years
Reviewed: 5 years ago (11/08/2021)
Date of experience: 07/2021

Personnel très aimable.

Merci Madame
By PJ Gálíndez
Family
30-39 years
Reviewed: 5 years ago (10/08/2021)
Date of experience: 07/2021

amazing overall experience.

By Tollet-Delange
Family
50-59 years
Reviewed: 7 years ago (01/11/2019)
Date of experience: 10/2019

Personnel très accueillant et prévenant. Chambre au calme, bien insonorisée, très propre, literie très confortable. Excellent emplacement très proche du sanctuaire. La chambre twin supérieure est très petite, à peine la place de tourner autour du lit. Le débit de la douche (chambre 510) était très faible. Un joint sous le pare-douche éviterait une inondation de la salle de bains et il serait également bien d'avoir des porte-serviettes.

By Lecoeur
Family
30-39 years
Reviewed: 7 years ago (30/10/2019)
Date of experience: 10/2019

un hotel de lourdes.... un bon point a l’accueil et aux serveurs du restaurant

Cher client, Merci d'avoir pris le temps de partager votre expérience. Ravi de constater que nos équipes ont répondu à vos attentes. Toutefois , nous constatons que vous n'avez pas été pleinement satisfait ( 6.8/10) de votre séjour. Nous espérons avoir le plaisir de vous accueillir de nouveau pour vous montrer une amélioration de la qualité de nos prestations. Cordialement . Patrick SAFFORES - Directeur
By Zacharia Chacko
Couple
50-59 years
Reviewed: 7 years ago (29/10/2019)
Date of experience: 10/2019

Very good. All staff and restaurant are very good.
We will recommend our friends to this hotel. Thank you very much. .

Thank you for taking the time to leave us a comment about your stay. We are pleased that you enjoyed your time with us and were especially satisfied with our staff. We would love to welcome you back on your next trip to Lourdes. Best Regards - Patrick SAFFORES - Manager
By Galzin
Alone
60-69 years
Reviewed: 7 years ago (29/10/2019)
Date of experience: 10/2019

Très bon accueil. Proximité du sanctuaire très appréciable.

Chère Madame Galzin
Tout d'abord , nous vous remercions d'avoir pris le temps de nous écrire suite a votre séjour dans notre Etablissement .
Je ne manquerai pas de féliciter l’équipe pour leur accueil et leur disponibilité .
Au plaisir de vous revoir à Lourdes. Cordialement . Patrick SAFFORES - Directeur
By SJ
Family
20-29 years
Reviewed: 7 years ago (27/10/2019)
Date of experience: 10/2019

Wonderful! Great views!

Thank you for taking the time to leave us a comment about your stay. We are pleased that you enjoyed your time with us . We would love to welcome you back on your next trip to Lourdes. Patrick SAFFORES- Manager
By Alfonso family
Family
60-69 years
Reviewed: 7 years ago (26/10/2019)
Date of experience: 10/2019

In view of the fact that we had a party of three with a wheelchair user the hotel could do no more than how brilliantly the staff of the hotel were. They went out of their way to accommodate, facilitate and also bent over backwards in terms of selflessness, friendly,
beyond the call of duty.
One recommendation/suggestion we would have is if a Bath Chair could be available to guest who are ambulant/disabled (who cannot really stand or sit unaided). This Bath Chair could be used on the toilet and also in the bathroom as this bath chair has side supports and a simple webbing seat belt

Thank you for taking the time to leave us a comment about your stay. We are pleased that you enjoyed your time with us and were especially satisfied with the location of our hotel and our staff. We would love to welcome you back on your next trip to Lourdes.
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