Hotel Beau Rivage Nice hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 10,505 reviews across 11 portals
:
No Public Name
Family
80+ years
Reviewed: 2 years ago (14/08/2024)
Date of experience: 08/2024

We were grandma 82 and granddaughter 18 on this journey and we are very satisfied with the hotel. We bought tickets for the beach for three days in the hotel reception. In spite that we were early on beach in the morning we got a very bad place the last day, next to public beach on the right hand site. There was a man there stiring at us all the time smoking mariuhana and asked for our parasol, he even came through the fench to move the parasol so he could lay in the shadow. He kept on asking for parsol, I tried to tell him off. In the end we got help form another guest to put the parsol right for us. The beach employees should no but and a young girl in a place like that. Very unplasant.

Thank you so much for sharing your experience with us! We’re thrilled to hear that you and your granddaughter enjoyed your stay at our hotel—it's wonderful to know that you felt satisfied overall.

However, we are truly sorry to learn about your unpleasant experience on the beach during your last day. We understand how uncomfortable this situation must have been for both of you. Your safety and comfort are our top priorities, and we appreciate you bringing this matter to our attention.

We will certainly address this issue with our beach staff to ensure better supervision in such situations moving forward. Your feedback is invaluable in helping us improve our services.

Thank you once again for choosing us for your getaway, and we hope to welcome you back soon for an even more enjoyable visit!

Warm regards,
By Hassan Shalalvand
Couple
60-69 years
Reviewed: 2 years ago (14/08/2024)
Date of experience: 08/2024

Mycket bra läge med trevlig personal.
Mycket bra frukost och serviceinriktad personal.

Hej!

Stort tack för din fantastiska recension! Vi är så glada att höra att du uppskattade vårt läge och vår trevliga personal. Det betyder mycket för oss att veta att vår frukost och servicen har gjort ditt besök ännu bättre.

Vi ser fram emot att välkomna dig tillbaka snart igen! Ha en underbar dag!

Vänliga hälsningar,
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (13/08/2024)
Date of experience: 08/2024

Mala!!!
Reserve plaza de parking y cuando llegue al hotel no tenían hueco para mi coche. Tuve que aparcar en un parking público. Lo peor de todo fue que un día después de realizar el check out, me di cuenta de que me habían cobrado el parking suyo que nunca utilicé y bebidas del mini bar que nunca consumí. ATENCION AL CLIENTE MALA. NO RECOMENDABLE

Lamentamos profundamente saber que su experiencia con nosotros no ha sido satisfactoria. Agradecemos que se haya tomado el tiempo para compartir sus comentarios, ya que son fundamentales para mejorar nuestros servicios.

Entendemos lo frustrante que puede ser llegar al hotel y encontrar que no hay un espacio disponible para su vehículo, especialmente después de haber realizado una reserva. Esto es inaceptable y estamos investigando este incidente para asegurarnos de que no vuelva a ocurrir en el futuro.

Además, nos disculpamos sinceramente por los cobros erróneos relacionados con el parking y las bebidas del mini bar. Este tipo de situaciones son completamente inusuales en nuestro establecimiento, y tomaremos medidas inmediatas para corregir estos errores en su cuenta.

Por último, lamentamos escuchar sobre su experiencia con nuestro servicio al cliente. Su satisfacción es nuestra prioridad, y trabajaremos arduamente para mejorar nuestras interacciones con los huéspedes.

Agradecemos nuevamente sus comentarios y esperamos tener la oportunidad de brindarle una experiencia mucho más positiva en el futuro.

Atentamente,
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (13/08/2024)
Date of experience: 08/2024

Bonne quinze caractères

Merci beaucoup pour votre retour positif. Nous sommes ravis d'apprendre que vous avez eu une bonne expérience avec nous. Votre satisfaction est notre priorité, et vos commentaires nous encouragent à continuer à offrir le meilleur service possible. N'hésitez pas à revenir nous voir bientôt !

Cordialement,
By DAMASSE
Family
40-49 years
Reviewed: 2 years ago (13/08/2024)
Date of experience: 08/2024

Excellent séjour avec un personnel compétent qui donne envie de revenir

Nous vous remercions sincèrement pour votre retour positif concernant votre séjour chez nous. Nous sommes ravis d'apprendre que notre personnel a contribué à rendre votre expérience agréable et qu'il vous donne envie de revenir.

Nous prenons également note de vos suggestions concernant le petit-déjeuner. Votre commentaire sur l'augmentation des choix ainsi que la gratuité du jus d'orange et des œufs au plat est très apprécié. Nous allons examiner ces points afin d'améliorer notre offre et de mieux répondre aux attentes de nos clients.

Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt !

Cordialement,
By Mrs robinson
Couple
50-59 years
Reviewed: 2 years ago (11/08/2024)
Date of experience: 08/2024

Fantastic stay at this hotel. I would return.

Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic stay with us and that our location made it easy for you to explore the beautiful surroundings, including the sea, restaurants, and old town.

It's great to know that our team provided excellent and friendly service – we truly believe that hospitality is key to a memorable experience! We're also glad you found your room comfortable and well-equipped with all the amenities you needed.

We would love to welcome you back on your next visit! If there’s anything specific you'd like during your next stay, please feel free to let us know.

Warm regards,
By j.
Couple
30-39 years
Reviewed: 2 years ago (10/08/2024)
Date of experience: 08/2024

The service was very kind, the hotel looks clean,
There are too many services that cost extra (Parking, beach lounger)

Dear Sir, Madam J,

Thank you very much for your kind comment! We are delighted to hear that you found our staff pleasant and that you appreciated the cleanliness. Your satisfaction is our priority, and your positive feedback encourages us to continue offering the best possible service.

We look forward to welcoming you back soon!

All the best,
Team Beau Rivage
By HNAT
Couple
50-59 years
Reviewed: 2 years ago (10/08/2024)
Date of experience: 08/2024

Hôtel bien situé, personnel agréable et disponible bémol sur le petit déjeuner ( description ci dessus et réserves sur les pots de confiture à la place de confiture individuelle faisant plus penier à une cantine au un hotel 4*

Merci d'avoir pris le temps de partager vos impressions sur votre séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement ainsi que la disponibilité et l'amabilité de notre personnel.

Nous tenons cependant à nous excuser pour les désagréments rencontrés lors du petit déjeuner. Votre retour concernant le réapprovisionnement du buffet est très précieux pour nous, et nous comprenons combien il est important d'offrir une expérience agréable dès le matin. Nous allons examiner ce point afin d'améliorer nos services et garantir que tous nos clients puissent profiter pleinement des options proposées.

Concernant les pots de confiture, nous apprécions votre remarque et envisagerons des alternatives qui répondent mieux aux attentes liées à un hôtel 4 étoiles.

Nous espérons avoir l'opportunité de vous accueillir à nouveau dans notre établissement pour vous offrir une expérience encore meilleure.

Cordialement,
No Public Name
Family
<20 years
Reviewed: 2 years ago (10/08/2024)
Date of experience: 08/2024

We loved Nice and the south of France... can we move there!!!!!

Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you loved Nice and enjoyed our prime location across from the beach and near Old Town—it's truly a beautiful part of the world!

We appreciate your kind words about our staff, especially your recognition of our hardworking waitress at breakfast! We take great pride in providing excellent service, and it’s fantastic to know that her efforts made a positive impact on your stay.

I apologize for the inconvenience you experienced with the air conditioning not cooling enough; we will certainly look into this matter to ensure future guests have a more comfortable experience. Additionally, I’m sorry about the missed towel replacement but glad to hear you managed well despite this minor hiccup.

Your feedback regarding cleanliness and value is greatly appreciated as well! We strive to provide a great experience at a fair price, so it's lovely to know we met your expectations in these areas.

Thank you once again for your thoughtful review. We hope you'll consider visiting us again soon—who knows, maybe one day you'll make that move to Nice!

Warm regards,
By NEIL SUPERFON
Couple
70-79 years
Reviewed: 2 years ago (09/08/2024)
Date of experience: 08/2024

WELOVE YOUR HOTEL & IT;S LOCATION. WE HAVE STAYED WITH YOU 4 TIMES AND HOE TO BED BACK SOON. I AM A TRAVEL AGENT AND HAVE BOOKED CLIENTS AT THE HOTEL OVER THE YEARS AND THEY WERE VERY STAISFIED!

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you love our hotel and its location as much as we do. It’s fantastic to know that you've chosen us four times already, and we can’t wait to welcome you back again soon!

As a travel agent, your recommendation means the world to us, and we're delighted that your clients have had such satisfying experiences during their stays. We truly appreciate your support and trust in us.

If there’s anything specific you'd like for your next visit or if you have any special requests, please don’t hesitate to reach out. Safe travels until we see you again!

Warm regards,
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