Hotel Beau Rivage Nice hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 10,503 reviews across 11 portals
:
By JACKSON
Family
50-59 years
Reviewed: 2 years ago (12/10/2024)
Date of experience: 10/2024

Tres agreable! (except the fire alarm)

Hello and thank you for your feedback!

We’re glad to hear you found your stay enjoyable, despite the fire alarm incident. We sincerely apologize for any inconvenience it may have caused. Your safety is our top priority, and we take such situations very seriously.

We hope to welcome you back for an even better experience next time. Please feel free to share any suggestions you may have to help us improve. See you soon!

The reception
By ALISON JONES
Friends
60-69 years
Reviewed: 2 years ago (12/10/2024)
Date of experience: 10/2024

Good and we will return

Hello and thank you for your feedback!

We're thrilled to hear that you enjoyed your stay and that you plan to return. We look forward to welcoming you back and making your next visit even better! If there’s anything specific you’d like during your next stay, please let us know. See you soon!
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (12/10/2024)
Date of experience: 10/2024

We had some problems with the room and it was upgraded without any hesitation, thank you. Staff very friendly and helpful.

Hello and thank you for your feedback!

We’re delighted to hear that our decision to upgrade your room contributed to your satisfaction. It’s great to know that our team was friendly and helpful. Your comfort is our top priority.

We look forward to welcoming you back soon! If you have any suggestions for further improving your experience, please feel free to share.
By Francine PHILIPPE
Alone
70-79 years
Reviewed: 2 years ago (12/10/2024)
Date of experience: 10/2024

Très agréable puisque je viens 2 fois par an depuis plus de 10 ans et que je n'ai jamais voulu changer.
Je vous remercie d ailleurs pour votre petite attention d accueil dans ma chambre

Bonjour et merci infiniment pour votre retour si positif !

Nous sommes ravis d'apprendre que vous choisissez de revenir chez nous deux fois par an depuis plus de 10 ans. Votre fidélité est pour nous le plus beau des compliments.

Nous faisons toujours de notre mieux pour offrir une expérience mémorable à nos clients, et nous sommes heureux que notre petite attention d’accueil ait contribué à rendre votre séjour encore plus agréable.

N'hésitez pas à nous faire part de vos attentes lors de vos prochaines visites, nous serons ravis de les satisfaire. Au plaisir de vous accueillir à nouveau très bientôt !

La Réception
By Antonio Fabian
Friends
50-59 years
Reviewed: 2 years ago (10/10/2024)
Date of experience: 10/2024

Solo Buena ubicación .

Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Nos alegra saber que disfrutó de nuestra excelente ubicación, lo cual es un aspecto que valoramos mucho.

Sin embargo, lamentamos que otros aspectos de su estancia no hayan cumplido con sus expectativas, especialmente en cuanto al servicio y las instalaciones. Apreciamos sus comentarios sobre la limpieza y el precio; estos son temas importantes para nosotros y estamos comprometidos a mejorar continuamente en estas áreas.

Nos gustaría invitarlo/a a considerar una nueva visita en el futuro, donde podamos ofrecerle una experiencia más satisfactoria y superar sus expectativas.

Agradecemos nuevamente su valiosa opinión y esperamos tener la oportunidad de darle la bienvenida pronto.

Atentamente,
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (10/10/2024)
Date of experience: 10/2024

A pleasent experience

Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you had a pleasant experience during your stay with us.

It’s fantastic to know that you enjoyed our location and found it convenient with nearby restaurants and facilities. We're especially glad that our staff made a positive impression on you with their helpfulness—our team always strives to provide exceptional service!

We appreciate your high ratings for the room cleanliness and breakfast; we take great pride in ensuring our guests have a comfortable stay and enjoy a hearty meal. Your comments about the bathroom and bar are noted, and we will certainly look into those areas for improvement.

Thank you again for your recommendation! We can’t wait to welcome you back on your next visit!

Warmest regards,
No Public Name
Business
20-29 years
Reviewed: 2 years ago (09/10/2024)
Date of experience: 10/2024

Parfait, rien à redire

Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que votre séjour a été parfait et que vous avez apprécié tous les aspects de notre établissement.

Votre évaluation exceptionnelle dans chaque catégorie, notamment l'emplacement, le service et la propreté, est très appréciée par notre équipe. Cela nous motive à continuer à offrir un service de haute qualité à tous nos clients.

Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. N'hésitez pas à nous contacter si vous avez des questions ou des demandes particulières.

Bien à vous,
No Public Name
Business
40-49 years
Reviewed: 2 years ago (08/10/2024)
Date of experience: 10/2024

Beautiful hotel, terrible experience.

Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the negative experience you encountered, particularly concerning our service and room conditions.

We are pleased to hear that you appreciated our location; however, it is disheartening to learn that we fell short in providing the level of service you expected and deserved. The delay in addressing your concerns, especially regarding the fault in your room and the intrusion during your DND request, is unacceptable and does not reflect our standards.

Furthermore, we regret that noise from the staff lift disrupted your stay, as well as any inconvenience caused by maintenance delays with both the broken plug and minibar issue. Please be assured that we will address these matters with our team to ensure improvements are made moving forward.

Your feedback is invaluable in helping us enhance our services, and we hope you might consider giving us another opportunity in the future to provide you with a more enjoyable experience.

Thank you once again for bringing these issues to our attention.

Sincerely,
No Public Name
Friends
50-59 years
Reviewed: 2 years ago (08/10/2024)
Date of experience: 10/2024

Great location, reception area very comfy but feel rooms could do with an upgrade. The first room we were given was definitely not a superior room, the room we had was much better.

Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our great location and found our reception area comfortable. Your positive remarks about our service are also greatly appreciated.

We sincerely apologize for the inconvenience you experienced with your initial room assignment not meeting your expectations as a superior room. Your comments regarding the need for refurbishment in both the rooms and bathrooms have been duly noted, particularly concerning stained carpets and the functionality of bathroom hooks. We understand how important these aspects are for a pleasant stay.

Rest assured, we take guest feedback seriously as it helps us identify areas needing improvement. We will be discussing your insights with our management team to prioritize necessary upgrades.

Thank you once again for sharing your thoughts; they are invaluable in helping us enhance our guest experience. We hope to welcome you back soon so that we can provide an even better stay.

Warmest regards,
By Bröring Ulrike
Group
50-59 years
Reviewed: 2 years ago (07/10/2024)
Date of experience: 10/2024

Wie oben bereits angegeben

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem Aufenthalt in unserem Hotel mitzuteilen. Wir schätzen Ihre Anmerkungen sehr und bedauern, dass wir Ihre Erwartungen nicht vollständig erfüllen konnten.

Wir nehmen Ihre Hinweise zur Renovierung der Zimmer ernst und sind uns bewusst, dass einige Bereiche unseres Hotels eine Auffrischung benötigen. Ihr Kommentar bezüglich des Einstiegs in die Badewanne sowie dem wackelnden Toilettendeckel wird umgehend an unser Wartungsteam weitergeleitet, damit wir diese Probleme schnellstmöglich beheben können.

Es tut uns leid zu hören, dass beim Frühstück der Schnittkäse gefehlt hat. Wir werden unser Team darüber informieren, um sicherzustellen, dass alle Gäste eine vollständige Auswahl genießen können. Auch Ihre Anmerkung zu den Sitzmöglichkeiten an unserer Bar ist wichtig für uns; wir werden dies bei unseren zukünftigen Planungen berücksichtigen.

Wir verstehen auch Ihre Bedenken hinsichtlich des Preis-Leistungs-Verhältnisses und arbeiten kontinuierlich daran, unseren Gästen ein besseres Erlebnis zu bieten.

Vielen Dank nochmals für Ihr wertvolles Feedback. Wir hoffen sehr, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen einen verbesserten Aufenthalt bieten zu können.

Mit freundlichen Grüßen,
Back to Top CERTIFICATE what's this?