Hotel Beau Rivage Nice hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 10,504 reviews across 11 portals
:
No Public Name
Business
40-49 years
Reviewed: 2 years ago (23/09/2024)
Date of experience: 09/2024

Bonne expérience, personnel très sympathique

Bonjour,

Merci beaucoup pour votre retour chaleureux ! Nous sommes ravis d'apprendre que vous avez eu une bonne expérience parmi nous. C'est formidable de savoir que notre personnel a su vous accueillir avec sympathie et que vous avez apprécié la propreté et le confort de nos installations.

Vos évaluations parfaites dans chaque catégorie nous motivent à continuer d'offrir un service de qualité. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt !

Cordialement,
By Megan
Couple
30-39 years
Reviewed: 2 years ago (23/09/2024)
Date of experience: 09/2024

We had a great experience here and would recommend it again. Service was excellent, they were very helpful anytime we needed anything, location was great, rooms were spacious and clean

Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our service excellent and our staff helpful throughout your stay. It’s great to know that you enjoyed the spacious and clean rooms as well!

We appreciate your feedback regarding the noise from the location; while we love being in such a vibrant area, we understand how it can be a bit lively at night. We’re always looking for ways to enhance our guests' comfort, so thank you for bringing this to our attention.

Your recommendation means a lot to us, and we hope to welcome you back soon for another enjoyable stay!

Warmest regards,
By Chris
Couple
50-59 years
Reviewed: 2 years ago (22/09/2024)
Date of experience: 09/2024

We had a great stay at this hotel.

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great stay at our hotel and enjoyed our prime location close to the beach and vibrant nightlife of Old Nice.

It’s wonderful to know that our staff made a positive impression with their friendly and helpful service. We always strive to create a welcoming atmosphere for our guests!

We appreciate your feedback regarding the room amenities. We'll certainly look into providing additional hangers for added convenience. Additionally, we apologize for any inconvenience you experienced with the shower's water temperature control and the glass partition. Your insights are invaluable as we continuously work towards enhancing our facilities.

Thank you once again for your kind words and constructive feedback. We hope to welcome you back soon for another enjoyable stay!

Warmest regards,
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (21/09/2024)
Date of experience: 09/2024

Excellent. Professional and clean.

Dear Mr. Riley,

Thank you for your feedback.
We are truly pleased that our services met your expectations in a professional and refined manner. Should you require any further assistance, please do not hesitate to contact us. It would be our utmost pleasure to ensure that every aspect of your experience remains exceptional.

Best regards,
By Vansteenkiste Jan & Desoppere..
Couple
60-69 years
Reviewed: 2 years ago (21/09/2024)
Date of experience: 09/2024

Goed, maar toch bepaalde ontgoochelingen zoals hierboven beschreven!

Hartelijk dank voor uw uitgebreide feedback. We waarderen het dat u de tijd heeft genomen om uw ervaringen met ons te delen.

Het spijt ons te horen dat uw verblijf niet volledig aan uw verwachtingen voldeed, vooral wat betreft de service van onze stagiaires aan de receptie. We nemen uw opmerkingen zeer serieus en zullen dit intern bespreken om ervoor te zorgen dat onze gasten altijd de best mogelijke ondersteuning krijgen.

Daarnaast willen we onze excuses aanbieden voor het gebrek aan communicatie omtrent uw kamerstatus en het lange wachten op het lepeltje voor uw man. Dit is zeker niet hoe we onze gasten willen behandelen, en we zullen deze punten verbeteren.

We zijn blij dat u wel tevreden was met de netheid van uw kamer en dat u positieve ervaringen had met enkele van onze medewerkers. Uw feedback over het ontbijt is ook waardevol; we zullen kijken naar manieren om zowel zitplaatsen als buffetaanbod te optimaliseren.

Nogmaals bedankt voor uw feedback; dit helpt ons enorm in onze voortdurende inspanningen om onze service te verbeteren. We hopen u in de toekomst opnieuw te mogen verwelkomen onder betere omstandigheden.

Met vriendelijke groet,
By Michelle
Couple
60-69 years
Reviewed: 2 years ago (21/09/2024)
Date of experience: 09/2024

The hotel was in the perfect location and staff and accommodations were wonderful. The only negative was the street noises until later hours. Our room was located on the front of the building, facing the Main Street.

Dear Michelle,

Thank you for sharing your feedback with us. We are delighted to know that our location, staff, and accommodations met your expectations. However, we regret that the street noise affected your stay.
For any future visits, we would be happy to offer a room in a quieter section of the hotel to ensure a more peaceful experience. We truly appreciate your comments and hope to welcome you back soon.

Kind regards,
By Patrick Geoghegan
Family
30-39 years
Reviewed: 2 years ago (20/09/2024)
Date of experience: 09/2024

Hotel overall was fine, my experience though was poor due to the failing to processing for our 10 month old child.

Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your insights as they help us improve our services.

We are pleased to hear that you enjoyed our central location and found our hotel clean. However, we sincerely apologize for the inconvenience caused by not having a crib ready upon your arrival, despite your prior requests. This oversight does not reflect our usual standards of service, and we understand how important it is for families traveling with young children to have these arrangements in place.

Your comments about staff follow-through are also noted, and we will address this internally to ensure better communication and execution moving forward. We strive to provide a welcoming atmosphere, so it's disappointing to learn that this aspect fell short during your visit.

Regarding your experience at the bar, we appreciate your feedback about both the menu options and staff friendliness; we'll work on enhancing this area as well.

Thank you once again for bringing these matters to our attention. We hope you will consider staying with us again in the future so we can provide you with an improved experience that meets all of your expectations.

Warmest regards,
By Ursula Vogel
Couple
60-69 years
Reviewed: 2 years ago (19/09/2024)
Date of experience: 09/2024

Das Personal ist sehr freundlich.
Die Lobby ist modernisiert worden. Die im Hotel verwendeten Materialien und Möbel gefallen uns. Wir lieben das Hotel.

Vielen Dank für Ihre wunderbare Rückmeldung! Es freut uns sehr zu hören, dass Sie mit unserem freundlichen Personal und der modernisierten Lobby zufrieden sind. Wir legen großen Wert darauf, eine angenehme Atmosphäre zu schaffen, und es ist schön zu wissen, dass Ihnen die verwendeten Materialien und Möbel gefallen.

Ihr Lob motiviert unser Team weiterhin, unseren Gästen den bestmöglichen Service zu bieten. Wir freuen uns schon darauf, Sie bald wieder in unserem Hotel willkommen zu heißen!

Mit freundlichen Grüßen,
By Simon Edwards
Couple
50-59 years
Reviewed: 2 years ago (19/09/2024)
Date of experience: 09/2024

We stay regularly because of the closeness to the Old Town, the Sea Front, the shops and transport. Great value for money, no complaints

Thank you so much for your wonderful review! We're thrilled to hear that you've chosen to stay with us multiple times over the past year. It’s fantastic that our location near the Old Town, Sea Front, shops, and transport has made your visits enjoyable and convenient.

We truly appreciate your kind words about our service and value for money. Your satisfaction is our top priority, and it’s always a pleasure to welcome back guests like you.

We can’t wait to see you again on your next visit! If there’s anything we can do to make your stay even better, please don’t hesitate to let us know.

Warmest regards,
By Tomas Winqvist. Kyll Hellberg
Couple
70-79 years
Reviewed: 2 years ago (19/09/2024)
Date of experience: 09/2024

The experience exceeded our expectations. The colsness to the old town with the great street of eating places was great and very friendly. All staff was really very service minded and helpfull. The only thing that disappointed us was the slow service on the plage with the same name.

Thank you so much for your wonderful review! We're thrilled to hear that your experience exceeded your expectations and that you enjoyed our convenient location near the old town with its fantastic dining options.

It's great to know that our staff made a positive impression with their friendly and helpful service—your kind words will surely motivate them even more! We appreciate your feedback regarding the slow service at the beach; we’re always looking for ways to improve, and we’ll address this with our team.

We're also delighted that you loved our breakfast offerings, especially the variety of cheeses and quick coffee service! Your satisfaction means a lot to us, and we hope to welcome you back soon for another fantastic stay!

Warmest regards,
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