Hotel Bristol Zürich hotel logohotel logo
Our Customer Satisfaction Index
85%

"Excellent"

Based on 1,584 reviews
:
By Jean C.
Leisure traveler
40-49 years
3 days ago (17/10/2017)

in my credit card the hotel charge 2 rooms and only asked for 1 ... it is a robbery. Resrv.1291.672.171 it's no correct!!! I used just 1650010634. Please investigar. Booking say is bristol responsability.... booking no charge in my card.

Dear Guest,

It is a pity that you could not enjoy your stay at Hotel Bristol but all the charges were justified.

You have reserved two rooms on booking.com for two different dates to "non refundable" conditions and as mentioned on your confirmation we have charged it right after booking. (Non Refundable bookings are 10 % cheaper but cannot be modified or cancelled after the booking is made.)

Since those bookings were made on two different days (September1st 2018, 09.36pm & September 4th 08.46 pm) we can almost expulse a system failure.

Booking.com has sent you the confirmations right after the reservations we're made.

The rooms were kept for you, as they were guaranteed, for the entire night.

If you need anymore information about your bookings please let us know.

Kind regards

Roman Häni
Hotel Bristol
Room





2 / 5.0
Location





3 / 5.0
Cleanliness





3 / 5.0
Staff friendliness





4 / 5.0
Value for money





1 / 5.0
Breakfast





2 / 5.0
By kookkuu
Leisure traveler
30-39 years
4 months ago (04/07/2017)

Clean and nice and we would stay there again

Room





4 / 5.0

The room is large, clean, quiet and comfortable

Location





4 / 5.0

The location is very good and the hotel is near SBB

Cleanliness





4 / 5.0
Staff friendliness





3 / 5.0

Staffs are just ok.

Value for money





3 / 5.0
Breakfast





3 / 5.0

it's good

By Lam
Leisure traveler
50-59 years
4 months ago (02/07/2017)

Hotel Bristol is a good hotel with reasonable price, good breakfast, convenient location to main train station. I specially appreciated the extremely helpful reception staff. I shall definitively reconsider to choose the same hotel in my next visit to Zurich.

Room





3 / 5.0
Location





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





4 / 5.0
By Goh Jen S.
Leisure traveler
50-59 years
4 months ago (30/06/2017)

Staff are very helpful. Thank you.

Room





4 / 5.0
Location





5 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





4 / 5.0
By Jaya
Leisure traveler
40-49 years
4 months ago (23/06/2017)

Great room. Friendly, welcoming staff. Lovely breakfast and serving ladies.

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





5 / 5.0
By Anonymous
Leisure traveler
70-79 years
4 months ago (23/06/2017)

This is an excellent choice for a moderately priced hotel in Zurich. It is located within walking distance of all of the Old Town sights as well as the train station. The staff was very friendly and the room was comfortable.

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





5 / 5.0
Breakfast





4 / 5.0
By Kyungeun
Leisure traveler
20-29 years
4 months ago (22/06/2017)

중앙역이랑 가깝고 아침 식사는 뷔페식으로 좋았습니다.

Room





4 / 5.0
Location





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





4 / 5.0
By Anonymous
Leisure traveler
60-69 years
4 months ago (20/06/2017)

Average. Location was convenient for sightseeing, but room was tight, even with their "upgrade". Since the rooms do not have A/C, the window had to stay open and traffic noise became an issue. On the plus side, the staff were very friendly and helpful.

Room





2 / 5.0

Too hot and noisy

Location





4 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





3 / 5.0
Breakfast





4 / 5.0
By Anonymous
Leisure traveler
30-39 years
4 months ago (20/06/2017)

Everything was very straightforward.

Room





4 / 5.0
Location





5 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Value for money





3 / 5.0
Breakfast





4 / 5.0
By Vera M.
Leisure traveler
60-69 years
4 months ago (20/06/2017)

Room very small, windons very difficult to close/open, without air conditioner.

Room





1 / 5.0
Location





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





4 / 5.0
Value for money





1 / 5.0
Breakfast





3 / 5.0
Back to Top CERTIFICATE what's this?