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Notre indice de satisfaction client
90%

"Excellent"

Basé sur 1.995 avis sur 14 portail(s)
:
De Anonyme
Couple
20-29 ans
Commenté: il y a 2 ans (20/08/2019)
Date d'expérience: 07/2019

Really nice experience!

Dear Riva,

We would like to thank you for your feedback.

It would be our pleasure to welcome you back to the hotel when you return to Paris.

Best regards,
Nicole
Assistant Front Desk Manager
De Anonyme
Couple
50-59 ans
Commenté: il y a 2 ans (19/08/2019)
Date d'expérience: 08/2019

We enjoyed our stay. The front desk seem overwhelmed most of the time and didn't have much time for any questions. Usually on phone or helping clients check in/out. Perhaps an extra worker during busy days to answer clients questions. With that being said, when we did chat with them, everyone was warm & engaging!!

Dear Jim,

Thank you so much for commenting on your stay.

It was our pleasure to chat with you as well! We are sorry if you did not find that the front desk staff was as available as possible. As you noticed, our goal is to make sure all of our clients are satisfied, and we therefore would have liked to be able to talk more with you.

We hope to be able to welcome you back to the hotel when you return to Paris.

Best regards,
Nicole
Assistant Front Desk Manager
De Anonyme
Amis
60-69 ans
Commenté: il y a 2 ans (18/08/2019)
Date d'expérience: 08/2019

Toptop! ++++++++++++++++

Dear Guest,

Thank you so much for your wonderful comment.

We are looking forward to welcoming you back.

Kind regards,
The reception
De Anonyme
Seul
50-59 ans
Commenté: il y a 2 ans (18/08/2019)
Date d'expérience: 08/2019

Very enjoyable thankyou

Dear Guest,

We are very happy to read that you enjoyed your stay.

We hope to see you again soon.

Best regards,
The reception
De Anonyme
Famille
50-59 ans
Commenté: il y a 2 ans (17/08/2019)
Date d'expérience: 08/2019

Top vooral de locatie

Cher client,

Merci de vos commentaires par rapport à votre séjour.

Nous espérons vous revoir bientôt parmi nous.

Meilleures salutations,
La réception
De Anonyme
Famille
Commenté: il y a 2 ans (16/08/2019)
Date d'expérience: 08/2019

I had an issue with hotel cancelling a reservation I had which I did not cancel; they did not honor the rate I originally booked for. Then when I got there they charged me more for my second night than I was booked for. Should not have these issues.

Dear Mrs. Rebuck,

Thank you for taking the time to comment on your stay.

We are sorry if you were not completely satisfied with your stay. Please note that we follow the terms and conditions according to the cancellation policy you agree upon when booking, and we make a point of honoring the prices that were confirmed to you.

Furthermore, as you noticed, the hotel is located in a building from the 19th century, and therefore the room size reflects this aspect. We do however, make a point of offering all the modern amenities.

We hope to be able to welcome you back to hotel on a future visit to Paris.

Thank you,
Reservations
De Anonyme
Couple
50-59 ans
Commenté: il y a 2 ans (12/08/2019)
Date d'expérience: 08/2019

Really enjoyed our stay.

Dear Mr. Palumbo,

We would like to thank you for your feedback regarding your stay.

It would be our pleasure to welcome you back to the hotel on a future visit to Paris.

Best regards,
Nicole
Assistant Front Desk Manager
De Anonyme
Couple
40-49 ans
Commenté: il y a 2 ans (12/08/2019)
Date d'expérience: 08/2019

We had a wonderful stay! The hotel was lovely, as was the staff!

Dear Steve,

We are delighted to know that you were thoroughly pleased with your stay and that the hotel and its staff lived up to your expectations.

We hope to welcome you back again soon.

Kind regards,
Nicole
Assistant Front desk Manager
De Anonyme
Famille
70-79 ans
Commenté: il y a 2 ans (09/08/2019)
Date d'expérience: 08/2019

Nous étions cinq et tout le monde était satisfait de ce séjour. Le seul problème c'est le bruit des noctambules... Mais ce n'est pas votre faute !

Cher M. Alex Rabus,

Nous sommes ravis que vous ayez apprécié votre séjour et vous remercions de vos commentaires encourageants. Nous nous efforçons d'offrir des services et un petit-déjeuner variés et sommes constamment en train de les améliorer.

Ce serait notre plaisir de vous accueillir de nouveau dans l'hôtel lors de votre prochain séjour parisien.

Salutations distinguées,
Nicole
Assistante Chef de réception
De Anonyme
Famille
40-49 ans
Commenté: il y a 2 ans (04/08/2019)
Date d'expérience: 07/2019

Great, friendly service and super location!

Dear Tomas,
We are greatfull for your lovely comment and we are so happy that you are satisfied with yur stay!
We can't wait to welcome you back at the hotel for your next visit.
Kindest regards
Anna
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